- 6913 K Ave #315, Plano, TX 75074
- Commercial Roofing
- Industrial Roofing
- Free Estimates
- Licensed & Insured
- Warranties Offered
About the Business
What people say about “Southern Roofing”?
Customer feedback is mixed regarding the roofing company's services. While several reviews highlight exceptional communication, professionalism, and quality workmanship, numerous complaints point to inadequate warranties, poor customer service, and premature leaks. Issues regarding the installation's quality, such as missing nails and inadequate support, have left many customers feeling frustrated. Positive experiences often emphasize the efficiency and reliability of the team, but these are overshadowed by serious concerns about long-term durability and support.
What Users Like The Most
- By far the best house project yet because of the team at Southern Roofing. Keith and his team are great communicators.
- Trust me, I’ve had my share of bad ones. Well, you need to look no further for your roofing issues.
- Outstanding! Best service, polite people that actually return calls and do exactly what they say they will!
- Omg, can we say love! I am so in love with my new roof. It feels like I'm pulling up to a new house every time I pull into my driveway.
What Users Like The Least
- After 1.5 year, after a windy night, half the shingles were blown off.
- The company advised that their warranty is only 2 years.
- The customer service has also been very frustrating. The representatives I spoke with didn’t seem knowledgeable.
- I would think a roofing company would guarantee their work for longer and have better customer service when someone calls.
Recommended Reviews
Our builder, Dr. Horton chose this company to install the roof. After 1.5 year, after a windy night, half the shingles were blown off. Inspector confirmed that they did bare minimum just to call if a roof, from missing nails to improper installation. Avoid this company if you can. Don't know why they're still in business.
I had a new roof put on my new build house in 2018. I upgraded to the 30 year shingles as well. In 2024, I found a leak. The company advised that their warranty is only 2 years. I know 6 years is a good amount of time, however when you have a 30 year shingle warranty and a new roof, you don't really expect to have to deal with a leak after 6 years, especially when their website says "We back all of our roofs with a workmanship guarantee".
I’m very disappointed with this roofing company. They have a poor warranty policy—only two years on workmanship—and after just three years, our roof has already started leaking. In a state like Texas, where storms and high winds are common, a longer warranty is essential for peace of mind. They should seriously reconsider their warranty terms to provide better support to their customers.
Unfortunately, the customer service has also been very frustrating. The representatives I spoke with didn’t seem knowledgeable and frequently put me on hold. Instead of offering any helpful guidance, I had to call them back multiple times to get updates and answers. They could have taken the initiative to reach out to the manufacturer on my behalf, but they didn’t. Overall, I expected much better service and support. I wouldn’t recommend this company if you’re looking for reliability and peace of mind.
Company Locations
Branch Offices
- 6913 K Ave #315, Plano, TX 75074
- Commercial Roofing
- Industrial Roofing
- Free Estimates
- Licensed & Insured
- Warranties Offered
Frequently Asked Questions
1. Does the company offer free estimates?
No, Southern Roofing does not offer free project estimates.
2. Are warranties offered by the company?
Yes, Southern Roofing offers warranties on their roofing services.
3. Does the company offer senior discounts?
No, Southern Roofing does not offer senior discounts.
4. How is the company overall rated?
Southern Roofing has an overall rating of 5.0 out of 5 based on reviews from Angi and HomeAdvisor.
1. What services does the company offer?
Southern Roofing offers a range of services including new construction roofing, residential roofing, repair and replacement, and custom roofing solutions.
2. Are there any services the company does not offer?
Southern Roofing does not offer free estimates, eco-friendly accreditations, senior discounts, or emergency services.
3. Does the company offer emergency services?
No, Southern Roofing does not offer emergency services.
4. Does the company offer eco-friendly accreditations?
No, Southern Roofing does not offer eco-friendly accreditations.