- 6913 K Ave #315, Plano, TX 75074
- Commercial Roofing
- Industrial Roofing
- Free Estimates
- Licensed & Insured
- Warranties Offered
About the Business
What people say about “Southern Roofing”?
Customer feedback is mixed regarding the roofing company's services. While several reviews highlight exceptional communication, professionalism, and quality workmanship, numerous complaints point to inadequate warranties, poor customer service, and premature leaks. Issues regarding the installation's quality, such as missing nails and inadequate support, have left many customers feeling frustrated. Positive experiences often emphasize the efficiency and reliability of the team, but these are overshadowed by serious concerns about long-term durability and support.
What Users Like The Most
- By far the best house project yet because of the team at Southern Roofing. Keith and his team are great communicators.
- Trust me, I’ve had my share of bad ones. Well, you need to look no further for your roofing issues.
- Outstanding! Best service, polite people that actually return calls and do exactly what they say they will!
- Omg, can we say love! I am so in love with my new roof. It feels like I'm pulling up to a new house every time I pull into my driveway.
What Users Like The Least
- After 1.5 year, after a windy night, half the shingles were blown off.
- The company advised that their warranty is only 2 years.
- The customer service has also been very frustrating. The representatives I spoke with didn’t seem knowledgeable.
- I would think a roofing company would guarantee their work for longer and have better customer service when someone calls.
Recommended Reviews
Our builder, Dr. Horton chose this company to install the roof. After 1.5 year, after a windy night, half the shingles were blown off. Inspector confirmed that they did bare minimum just to call if a roof, from missing nails to improper installation. Avoid this company if you can. Don't know why they're still in business.
I had a new roof put on my new build house in 2018. I upgraded to the 30 year shingles as well. In 2024, I found a leak. The company advised that their warranty is only 2 years. I know 6 years is a good amount of time, however when you have a 30 year shingle warranty and a new roof, you don't really expect to have to deal with a leak after 6 years, especially when their website says "We back all of our roofs with a workmanship guarantee".
I’m very disappointed with this roofing company. They have a poor warranty policy—only two years on workmanship—and after just three years, our roof has already started leaking. In a state like Texas, where storms and high winds are common, a longer warranty is essential for peace of mind. They should seriously reconsider their warranty terms to provide better support to their customers.
Unfortunately, the customer service has also been very frustrating. The representatives I spoke with didn’t seem knowledgeable and frequently put me on hold. Instead of offering any helpful guidance, I had to call them back multiple times to get updates and answers. They could have taken the initiative to reach out to the manufacturer on my behalf, but they didn’t. Overall, I expected much better service and support. I wouldn’t recommend this company if you’re looking for reliability and peace of mind.
Company Locations
Branch Offices
- 6913 K Ave #315, Plano, TX 75074
- Commercial Roofing
- Industrial Roofing
- Free Estimates
- Licensed & Insured
- Warranties Offered