Southern Industries Home Improvements - Charleston, SC

Five stars all around! Nine yrs ago, the sales rep provided me with Leaf X gutters estimate within my budget, gutters were professionally installed, and I received a lifetime warranty. All gutters worked great for 9 yrs. This week, I called Southern to report a clogging gutter. The next day, they contacted me ensure they had the proper information before dispatching the work order. The very next day, Lawrence called to see if I was available. He was courteous and professional, and inspected the system. This gutter is 25 ft high. He showed me the issue was not the gutter system, but debris that had built up preventing water from reaching the gutter guard opening. He could have easily told me that it wasn't covered by the warranty and been on his way. Instead, he stayed, cleaned off the debris for me, tested the downspout and advised how to maintain the system. Southern was 5 star from start to finish!!

Noel & Danielle showed up on time and I am very impressed with there presentation and company. I am anxious to get my windows project started. First class operation.

He was friendly, polite, kind, and knowledgeable about his roofing products. It was like talking to a friend. He is dedicated to to seeing his customers have good information and choices. We enjoyed our time with him!

Mr.Noel came out right on time to give us an estimate on our gutters and it's nice to see a company that knows the intel without having a transcript...very knowledgeable and quick with a reasonable estimate and plans. I'll definitely recommend and also let us know about extra things they can take care of as well ...

Horrible communication, was told work would be completed multiple times with no workers showing up, misordered product and charged 10%+ what was originally quoted. What should have taken at most 2 months to complete from order to finished install (upgrade about 13 double hung pre-existing windows) took almost 7 months. Have worked with various home improvement companies and GC’s and I may be a one-off case but this was the worst experience I have dealt with. Will be looking elsewhere for future window treatments.

Noel M was on time and very professional. His presentation was easy to understand for a home owner with out experience in a fact finding stage. Very happy with results.

We had the house sided, and Bobby shot straight. He showed me what they had and the advantages of using their products and services. He answered all my questions. If something wasn't right they came out and fixed the problem. The job they did was excellent. Thank You

We were convinced Southern was the best choice for us. Our old windows were the original windows in our 40 year old house. We knew from Noel's presentation they would keep the cold and heat away. We noticed the first night that the sound of our AC comprsors outside of our bedroom had been reduced. Thank you.

Not impressed. We went to the company in person. Talked to the manager. He agreed to replace one window for us. Made the estimate appointment for 1 week later. At his request, made the appt. around their pizza party. An employee came out and got our information. I showed them a photo of what I was interested in. The day before the appt. I received a text from Deborah Shaw asking for the same info again,and then told me there was a 3 window minimum . The appt. was cancelled. Poor communication within the company and with potential customers.

Cole Nuckols came out to our home. He is super nice, professional, and very helpful! We enjoyed him and looking forward to doing business with Southern Industries Home Improvement. Highly recommend asking for cole for your remodeling needs.

Noel and Danielle came to our home for a complete siding and window replacement quote. They were on time, professional, and incredibly knowledgeable. They listened to our concerns about cost while never once making us feel inferior about it. They spoke well about the products, leading us to chose the best options for our home. We believe Southern Industries will provide a quality service which is why we chose them for our project. The contracting process was in-depth but clear. We know what we are getting into with the replacements and financing. I will update this review again after installation.

Michael Miller was the Sales Rep. He was excellent. Very professional. The windows were installed by DECO. Very hardworking crew. Answered any and all questions, very professional and pleasant.
We love our new windows. Our house cooled down immediately. And for our part of SC, that is important.

Andrew was fantastic! He listened to us and found the best way to help us out. Not a pushy salesperson at all. Very knowledgeable, friendly and courteous.

Andrew Harris of Southern Ind is an exceptional representative. Cares about his customers and handles issues in a very responsive manner

They came to my mothers house today for an appointment. My mother let me know that they were going through the quote. My mother didn't like the quote and told them multiple times that's she didn't want it. Danielle and Colby preceeded to pressure my mother when she said no multiple times. My mother who is in her 60s felt so uncomfortable in her OWN home that after this quote she called my older brother and me and proceeded to cry. Telling us she was so uncomfortable. I think this company take advantage of elder people. Yall should work on your selves and not try to prey on kind people. Do better.

Andrew was on time and prepared. He took the time to listen to my needs and, more importantly, he answered all of my questions. His suggestions were spot on. He didn't rush me along; I truly believe that he wanted me to be satisfied. Derek was with him and he was pleasant and helpful as well. An excellent experience!

Worst experience ever. The original installer 'out of this world' and not in a good way. They totally butchered the install. Our gutters have subsequently fallen off and this company are not honoring the warranty to repair their terrible work. No communication after many emails and calls. Please beware of this company in any way. Most of these reviews are likely fabricated.

Noel and Bobby both had given me a wonderful experience with them, I am very excited to get my new gutters.they are great men to work with!

Samuel and sorry forget the man's name that was helping was the BEST. They showed up at 9 am as stated and got right to work. They worked 12 hours to get the job completed even though they ran into a problem on my end, they was able to get it fixed properly. 11 windows and 1 sliding door. They was very professional and cleaned up everything. I would hirer them again in a heartbeat Thank you Southern Industries for have the correct professionals for the job

Noel came by today to give us a quote on gutter installation, he was very professional and presented everything well. Very pleasant experience

I met Noel McDonald a few years ago to get a quote on my home. He was so very upfront and honest about what needed to be done. I was not in a good place at that time.
Being in a better place in life ,I called Southern Industries not realizing it was the company who I had talked to before. Guess who shows on time, Noel. He worked us a quote with a design and color we liked. I really appreciate everything he did for us.
Mike and Margaret Patterson.

Noel Mcdonald came to our appr today. We were very pleased with his knowledge and sincerity. Will be in contact soon.

Noel was a great guy used in the past for new window and have had nothing but a great experience with him and the southern industries family

Wade has worked with us on two major projects. The results were outstanding because of the meticulous workmanship of Southern Industries workers. Also the financing alternatives were great.

Andrew was a great help to me through the process of buying my door. He is the kind of guy I love to do business with. He explained every detail of the product and process. Thank you for great customer service.

Noel and Andrew came out and did a wonderful presentation and quote for our new windows. Very professional, kind, courteous and informative. You can tell they take pride in the company and carry respectable values! Excited to work with them.

It was a pleasure meeting and working with Southern Industries Home Improvement’s sales representative, Andrew Harris. He was punctual, friendly, courteous, detailed and extremely knowledgeable about my roof/gutter inquiries. He was also very patient and answered all of my concerns and questions . Because of Andrew and his professionalism, I’m confident SIHI will be the correct company to take care of my home improvement needs!!

Mr.Noel McDonald was very professional and did an excellent job with his presentation. He showed up on time an has excellent knowledge of the product and services. I will recommend him to neighbors and friends. He was very friendly.. He deserves to be highly appreciated and honored

Noel showed up on time and was a good listener and also he explained everything perfect. He gave me and my wife a great presentation with the quotes. I couldn't have asked for a better person to go over everything with me. Noel and this company would be the best to go with out of anyone especially with the warranty too. He let me know exactly what it would take for me to get our house back to perfect condition and I appreciate that very much. I'm working on some refinancing as I write this and when that comes through , I will definitely get Noel and the company of professionals to do my work.. I wanted to leave five stars for Noel and I did yesterday and today I am changing it to one star for the company not for Noel he still gets five stars for what he did because he did his part. But I have been harassed all morning long from this company by calling me six times after I done told one person don't call me no more I will call you when I'm ready and I have so many messages and so many calls that I just told a lady off and they will never ever get my business. I promise you that. I was at the ER all night long and all they been doing is harassing me all morning long I am so mad right now. I wouldn't let them cut my grass. So if you want to call them out and get an estimate that's great but expect a ton of calls the day afterwards

Southern industry did great job, I have this company twice each time great customer service.
Special thanks to Bobby olesen have work with him twice i truly recommended him very honest if need service with Southern industry please reach out to him I'm very satisfied with job done and mostly important his integrity that very important.
Thank Bobby from yolany Derr .

Wade was very thorough and patient to explain different scenarios. I will definitely use one of the products he showed once I proceed with timeliness etc.
Thank you, Wade. It was a pleasure meeting you.

Noel was prompt, very imformative, and did an excellent example of displaying your company and product. Is considering using Southern Industry. Will get back within one week.

I got a new door. They removed my old door and frame. They even removed extra part of the frame cuz the new door came in wider than it was supposed to they did a great job! I'm so excited for my new door

Joel showed up on time for the appointment we had. He was very polite and knowledgeable about the various products available for my jobs that needed done. I would highly recommend nim for any of your home improvements.

Show up on time good présentation on windows. Willing to help me with details about the different cost of windows good customer service.

Sales rep Noel was early for appointment and was very nice. Detailed presentation was shown and every question was answered clearly.

Noel was great. He answered all our questions and provided us with the different options of payment and showed we all the saving we would get with the new windows.
When we ready we will be calling him.

My experience with Southern Industries couldn’t have been any better. Andrew is a true professional and laid out with an effective and thorough explanation of what the gutter protection system is. I was extremely satisfied with the way he was upfront and explained how he came to his pricing and what the product can do for my house. I feel this is a very professional company with great people and a great owner and I cannot wait to get my project started!
Thank you, Andrew and thank you Southern Industries for being the best part of my relocation to CHARLESTON!!

Noel McDonald with a fantastic presentation as we are going through our shopping process for a medium sized window job, one of the most professional experiences we’ve had in the process of multiple remodeling projects regarding our house (including countertops, doors, a backsplash, a deck - to name a few). He was good enough from a customer service and brand rep standpoint that even though we haven’t made a decision yet, I wanted to leave a review - and if we do go with Southern Industries, I will 100% update this review with the results. If you are looking at windows, roof, or siding work, you owe yourself to schedule a conversation with this team.

Noel showed on time. Went over all information about the project. I would like to go over with my son. And will be contacting you this time tomorrow.

Noel Mcdonald gave us a great presentation and did a great job showing us his product. He was very helpful showing the areas of need alongside a presentation of the gutter he was offering. Great job!

I've lived in my home for 43 years and was approached to consider replacing all the windows. Noel, from Southern Industries did the visit and cost estimate. He was efficient , effective, and accurate. He was pleasant, and kind, but not intrusive. It was good having someone who understood both the product and the customer.

Timely, personable, professional, more than I have for budget is the only reason I did not go with this service.

Was very impressed with Noel McDonalds presentation of the company. The length of time in business and the fact that they have their own installers instilled a lot of confidence. Plus with an A+ Better Business Bureau rating it was easy to make the choice to go with Southern. Another plus was that Noel was friendly and a pleasure to work with.

Our salesperson that came out to the house. His name escapes my mind was very courteous. He showed up to the house in a timely manner and put a presentation that even I as a salesperson, could see the value. He knew his product and was able to answer questions without hesitation. I hope to do business with this company based on the value they bring to the table and their reputation.

Both Wade and Bailey were extremely professional. The were responsive to my request, and I am very satisfied with the work that was done.

My husband had this compamy to install a new walkin shower.
First they didnot show up when planned and didn't answer the phone when we called but then after about a month of calling with no answer or return call.They called setup a new appointment that they didnot keep with no call finally after many calls with no answer and no return call after several weeks they called and set a appointment that finally they kept.after it was finished .they did't install the wand.So now the project manager Andrew actually shows up to get paper work signed.He said he would get the wand brought out.....but guess what? After many calls and a month has past no answer no return call
And now I have noticed that some of the calking was missed.
And more calls with n9 answer .no return call..
This is where we are now HELP.....
The only reasoni gave them 1 star is they talk a good game.I would not recomend this company to anyone
Judy Weeks-Sullivan
Summerville SC

It was pleasure meeting to Andrew. Very thorough with the explanation of the quotes. He also put in extra effort to get us some more discounts on the final price.

I've had alot of improvements over the years completed by Southern Industries. I had all windows, my gorgeous one of kind front door, my gutters with gutter guard and just recently residing my entire house with new product board and batten style in a beautiful cast iron color. As always, the sales team is very helpful and did explain the product and benefit and did an initial measurement and the application for financing on the spot. Then, Project Manager Bailey took over for the management of the project and the crew made my house look like a million bucks! It's a brand new house! They did such an amazing job and I haven't been able to stop staring at it all day. I'm happy and they said yes to all of my requests and made it happen. I IMMEDIATELY noticed my daily average energy costs go from an average of 60-70 kwh all the way down to 25 kwh consistently since the siding was installed. I showed them the app that tracks my usage, I just couldn't believe my eyes! The proof is in the app. My electric bill will be lower than it's ever been.

I recommend this company. I have recommended them since 2018 and will continue to.

We just had an estimate done to replacing 4 windows and some siding. Andrew was great! He showed up on time and brought a window sample visually comparable to the windows we plan to replace. He was very professional, and actually found an installation defect that was missed by the homebuilder, possibly allowing rain water to enter our siding. Very knowledgeable!