Shep's Windows and Doors

We asked for large bifold doors with a large opening and out of a 100 inch rough opening, the gave a a 3 panel glass sliding door whit only one 28 inch panel that opens and it cost $5000. Yes, that’s right…/8 inch opening out of 100 inch rough opening in the wall. And in less than 10 years, all the trim around the windows and doors is warping and falling off! I wouldn’t buy a drinking glass from this place, let alone windows and doors again.

Finding a roofer in our rural area is not an easy task. Initially I was very impressed with Shep's as they arrived quickly to give us a bid. We needed a roof repair and got bids for both a repair and roof replacement. Although their bid was higher than others we received, we just felt good about our interactions with their employee Darryl and confident he would do a great job. We signed a contract on July 15. A few days later we were informed that the shingles on our roof could not be matched. I didn't want a third of our roof having shingles of a different shade. The bid for the entire roof replacement was too high for us to manage. So we asked for a refund. After MANY unreturned calls I finally was able to speak to the manager Cody. Cody was rude, unprofessional and promised to call me back after looking into it. He never called me back. So I called him back the next week. More than a month after signing the contract, no work had been completed and no materials ordered and we were still told we may not be able to get a refund. My husband reached out to the owner who apologized for our experience and promised a full refund would be sent the next day. Two weeks later, no refund. We called again and were still promised a full refund. FINALLY on October 1, 2.5 months after signing a contract they gave us a PARTIAL refund. They kept $375 with no explanation of why we could not receive the full refund. The manager never did call me back. Our contract was signed with the expectation of matching shingles. They did not fulfill any part of their contract and it cost us $375.

EDIT TO ADD: It won't let me reply to the owner's response, so I will clarify here. As I said in the original review, NO MATERIAL WAS ORDERED. And you kept 19%, not 15%! We did not find another company to work with until after we were told by your company that you could not fulfill the contract as signed upon. Our contract with you also included that work would be completed within 30 days. NO WORK WAS COMPLETED. You are the ones that broke the contract. We didn't go find another company for a cheaper price. We found a reputable company with integrity that would also return phone calls.

I hired Shep’s Windows and Doors to replace my windows and to repair my roof. They did a great job. Everything was done in a timely manner. The employees were friendly and explained everything to me. The windows are great. There is a huge improvement in my utility bills and my house is quieter. They repaired my roof and when it comes time to replace it I will definitely go with these guys. The pricing was fair they were great to work with and the windows are wonderful. I would recommend 5