Logo of Shenandoah Roofing

Shenandoah Roofing

  • 4502 Vest Dr, Roanoke, VA 24018
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Warranties Offered
  • Metal Roof
  • Slate Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At Shenandoah Roofing, we pride ourselves on our versatility and technical expertise, serving both residential and commercial clients in Roanoke, Virginia, and the surrounding areas. Our comprehensive range of services includes roof installation, roof repair, and skylight installation, allowing us to manage complex projects from start to finish with precision and care. Our commitment to organization and attention to detail ensures that every project is executed thoroughly, resulting in durable, high-quality outcomes. We understand the importance of reliability in construction, and our well-coordinated team is dedicated to delivering long-term value for our clients.

Whether you are looking to enhance your home with a new roof or need expert repairs, we are equipped to handle your needs with professionalism and skill. Located at 4502 Vest Drive, we are always ready to tackle your roofing challenges, ensuring that every aspect of your project is completed to the highest standards.

What people say about “Shenandoah Roofing”?

Customer feedback is mixed regarding Shenandoah Roofing's services. While many reviewers praise the quality of workmanship, promptness, and customer service, a significant complaint highlights serious issues with communication and responsiveness, especially concerning warranty work. A specific incident indicated a lack of follow-through on repairs and unprofessional behavior from the owner. This contrast suggests that while some customers have had excellent experiences, others have faced troubling challenges that impact their overall satisfaction with the company.

What Users Like The Most
  • Glen and his crew are amazing! The price was right, the job was done quickly, and the crew were very considerate cleaning up after.
  • Shenandoah roofing does a professional job in a timely manner and the price is right.
  • We have always been treated like the most valuable customers.
  • Mr. Glenn Lilly responded rapidly and came to my home to show me their process and color choices.
  • Crew was pleasant. Cleaned up after job was complete.
What Users Like The Least
  • Very disappointed in the workmanship, communication, and professionalism with this company.
  • I haven’t heard a thing from them.
  • The owner was extremely rude and hung up on me.
  • I’m stuck with a roof that’s draining water and no fix.
  • Skilled roofers are treasures, especially local owners who have experience.
Recommended Reviews
Overall Company Rating
Excellent 4.6
Out of 10 reviews
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Show first:
amy owen
Nov 27, 2024

Glen and his crew are amazing! The price was right, the job was done quickly, and the crew were very considerate cleaning up after. Plus Glen is the sweetest guy ever. Highly recommended.

Corey Briggs
Jun 20, 2023

Very disappointed in the workmanship, communication, and professionalism with this company. Roof was done a few years ago and recently noticed water leaking around flashing for the septic vent - water is running down all the way into the crawl space. Roof is still under warranty - company was called 2.5 weeks ago and advised their warranty repair guy would call me. I haven’t heard a thing from them. Followed up today and the owner was extremely rude and hung up on me. Now with rain forecasted for the next 15 days I’m stuck with a roof that’s draining water and no fix. This would have been repaired already had I known they weren’t going to stand behind their work.

david white
May 27, 2023

Shenandoah roofing put a roof on my house. Glen was very knowledgeable and professional. The price was excellent as well as the job. Shenandoah roofing does a professional job in a timely manner and the price is right? Glenn has been in business many years and is able to explain everything. I have referred Shenandoah roofing to others that have used their services and they have all been very pleased. I highly recommended Glenn Lily and shanandoah roofing Glenn goes out of his way to keep stress down. I will use Shenandoah roofing in the future.

Gail Ward
Aug 31, 2022

HIGHLY RECOMMEND these skilled craftsmen. Glenn, the Owner, came to our home to estimate repairs needed. He was prompt and obviously experienced.
We were impressed immediately, but even more thrilled with the quality of work.
I have experience in home restoration and quality control. Skilled roofers are treasures, especially local owners who have experience.
Please watch out for storm chasers who come to town, rush jobs and leave locals a mess to fix later. Support local businesses.
And flashy ads don't guarantee quality work. Glenn's crews hand nail shingles.
He can explain why that's so much better.
CALL SHENANDOAH ROOFING.
GIVE GLENN A CHANCE.

Jay G
Feb 27, 2018

Very Happy repeat customers,

The Shenandoah Home Improvements crew has put a new roof on two homes, a complete siding job on another, and a siding repair job on yet another. All of the work has been top notch and the customer service is always first class. Whether the job has been a big one or small, we have always been treated like the most valuable customers.

Glenn has personally come out on the weekends to meet with us and discuss our projects, offering suggestions, but never "hard selling" us on products and services. It's always truly a conversation about our needs and a collaboration.

Shenandoah Home Improvements' work always gets noticed by the neighbors and they are quick to comment on the quality of the job.

If you are looking for a contractor who is honest and dependable I would highly recommend calling Glenn, it's like having a trusty friend doing the work every time.

Sincerely,
Jay and Tracy Gaylor

J K
Dec 20, 2017

I own an old farm house: 1600+ square feet, steep A-frame roof, with a 40-foot chimney. Water was leaking into interior walls, so I called Shenandoah Home Improvements for a quote. Mr. Glenn Lilly responded rapidly and came to my home to show me their process and color choices, he was thoroughly educational and provided materials to demonstrate the difference between their techniques (ex. hand-nailing shingles versus using a nail gun) and how these would lead to longer roof life and better results in the long term. The work itself was completed rapidly using his recommended Owens-Corning architectural shingles in Chateau Green. His workmen were very clean and professional and I was very satisfied with the results. Even though they ended up having to do much more work than originally anticipated (they discovered and replaced over 300 feet of rotten wood under the existing roof), there was no sacrifice in terms of quality or speed. A few months after the roof was finished, I noticed a single tile buckling slightly and let Mr. Lilly know, within 2 days he had a guy out to repair it with no additional charge or problems whatsoever. I literally just came home and found it had been fixed, can't say I've ever had that experience with a home repair professional before and it was a very pleasant surprise. In short, I would work with Shenandoah Home Improvements again if I ever have need of more roofing work and feel confident doing so.

Sharon Lapradd
Dec 4, 2017

Glenn did a wonderful job for us. His crew installed not only a roof for us that met our expectations but also installed windows for us. We have had 2 windows over the years that needed replaced do the gas leaking out and he had them replaced in a very timely manner from the time we called. He also put a roof put on my mother's house. Would recommend him to all family and friends. Did an exceptional job.

Gary Foutz
Nov 24, 2017

My Mother Laverne Combs had a roof put on in August 2017. Glenn Lilly and his crew done a excellent job and even trimmed a bush for me and would recommend them to anyone. He is the best.

Bryan Smith
Nov 15, 2017

Excellent company. I was very happy and will refer Glenn Lilly with Shenandoah Roofing to my friends and family anytime.

Daniel Cantwell
Oct 26, 2013

Glenn Lily did an excellent job replacing my roof and windows. Explained everything very well. Great Price. Highly recommend. Crew was pleasant. Cleaned up after job was complete.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 4502 Vest Dr, Roanoke, VA 24018
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Warranties Offered
  • Metal Roof
  • Slate Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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