- 4502 Vest Dr, Roanoke, VA 24018
- Residential Roofing
- 24/7 Emergency Repairs
- Warranties Offered
- Metal Roof
- Slate Roof
About the Business
What people say about “Shenandoah Roofing”?
Customer feedback is mixed regarding Shenandoah Roofing's services. While many reviewers praise the quality of workmanship, promptness, and customer service, a significant complaint highlights serious issues with communication and responsiveness, especially concerning warranty work. A specific incident indicated a lack of follow-through on repairs and unprofessional behavior from the owner. This contrast suggests that while some customers have had excellent experiences, others have faced troubling challenges that impact their overall satisfaction with the company.
What Users Like The Most
- Glen and his crew are amazing! The price was right, the job was done quickly, and the crew were very considerate cleaning up after.
- Shenandoah roofing does a professional job in a timely manner and the price is right.
- We have always been treated like the most valuable customers.
- Mr. Glenn Lilly responded rapidly and came to my home to show me their process and color choices.
- Crew was pleasant. Cleaned up after job was complete.
What Users Like The Least
- Very disappointed in the workmanship, communication, and professionalism with this company.
- I haven’t heard a thing from them.
- The owner was extremely rude and hung up on me.
- I’m stuck with a roof that’s draining water and no fix.
- Skilled roofers are treasures, especially local owners who have experience.
Recommended Reviews
Glen and his crew are amazing! The price was right, the job was done quickly, and the crew were very considerate cleaning up after. Plus Glen is the sweetest guy ever. Highly recommended.
Very disappointed in the workmanship, communication, and professionalism with this company. Roof was done a few years ago and recently noticed water leaking around flashing for the septic vent - water is running down all the way into the crawl space. Roof is still under warranty - company was called 2.5 weeks ago and advised their warranty repair guy would call me. I haven’t heard a thing from them. Followed up today and the owner was extremely rude and hung up on me. Now with rain forecasted for the next 15 days I’m stuck with a roof that’s draining water and no fix. This would have been repaired already had I known they weren’t going to stand behind their work.
Shenandoah roofing put a roof on my house. Glen was very knowledgeable and professional. The price was excellent as well as the job. Shenandoah roofing does a professional job in a timely manner and the price is right? Glenn has been in business many years and is able to explain everything. I have referred Shenandoah roofing to others that have used their services and they have all been very pleased. I highly recommended Glenn Lily and shanandoah roofing Glenn goes out of his way to keep stress down. I will use Shenandoah roofing in the future.
- 4502 Vest Dr, Roanoke, VA 24018
- Residential Roofing
- 24/7 Emergency Repairs
- Warranties Offered
- Metal Roof
- Slate Roof