- 5826 Shannon Rd, Hartford, WI 53027
- Commercial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Warranties Offered
About the Business
What people say about “Shelter From the Storm Roofing, Inc.”?
Customer feedback is mixed regarding the services provided by Shelter From The Storm. While many reviews highlight outstanding workmanship, professionalism, and responsiveness, several customers have reported significant issues, particularly with communication and follow-through on warranty claims and repairs. Delays and unreturned calls have led to frustrations for some clients, undermining the positive experiences others have had. The company appears to excel in quality work but struggles with customer service consistency, as several serious complaints point to a lack of timely response and resolution.
What Users Like The Most
- Outstanding service and responsive to the customer!
- They came out and inspected the roof for a leak and spent an hour checking the whole roof.
- The installers were very professional! No leaks or any issues.
- Shelter From The Storm came out and gave me a very straightforward estimate.
- They were immediately understanding and willing to help us.
What Users Like The Least
- They never responded, which is odd from a company that claims to take care of its customers.
- Instead, they delayed for about 10 days, which ended up pushing appraisal and ultimately closing date.
- Tried for a very long time to get our down payment back. We are still owed quite a bit.
- Water was dripping, actually pouring, down the chimney into the basement.
- It took over three months of unanswered phone calls, missed appointments, countless lies and excuses.
Recommended Reviews
Outstanding service and responsive to the customer! Installed our roof & gutters years ago and have always responded in timely manner whenever there has been an issue or concern.
They came out and inspected the roof for a leak spent an hour checking the whole roof. Will call them again thanks. Paul J
I recently bought a home where Shelter From The Storm replaced the roof in 2011. Unfortunately, the garage roof has a leak. I called the company numerous times and left messages to see if the warranty transferred to me and if they'd come check out the leak. They never responded, which is odd from a company that claims to take care of its customers. I called A Custom To LLC instead and they immediately picked up and scheduled time to inspect the roof.
- 5826 Shannon Rd, Hartford, WI 53027
- Commercial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Warranties Offered