SERVPRO of Wright County

They will not tell you what the service costs. I hate the fact my wife allowed people to set up in our home without knowing what it would cost. They had equipment in out home eight days. Everything is out now and I still do not know what this will cost!!!

Aggressive, reckless driving by one of their employees on the interstate. Excessive speeding, tailgating, blatant disregard for other people. Not values and actions I would want to hire. To note, in the picture I added, you can see they are right behind the truck in front of them. Since it's a car and not a truck or van, I imagine it was a manager of some sort.

Kaleb and Sam were excellent! They are good at explaining, quick and thorough. They also work well together and anticipate what the other will need next. They are focused on their work. I found them also friendly and, personable.Glad I had the chance to meet them.
Sincerely,
Ingrid Drekonja

On February 9, 2025, we had a five foot, tempered glass tabletop spontaneously explode. Thankfully, there were no people or pets in the vicinity when this occurred so no one was injured. It sounded like a bomb went off in my home and there was broken glass all over.
Even though two of us worked for over four hours cleaning up the glass, we were still finding pieces and shards everywhere, days later.
With 2 dogs and a cat, we were concerned they would wind up with glass in their paw pads and decided to call Servpro of Wright County.
Katy, the manager, and the cleaning crew, Caleb and Cody came out a few days after the incident, assessed the damage and immediately got to work. I couldn’t have asked for a better team! Katy was so helpful and brothers, Caleb and Cody, were so efficient, hard-working, respectful and kind. They did an amazing job!!!
We are so grateful to you and our decision to hire Servpro. We would not hesitate to reach out to you for any future needs and you will be referred by us to anyone needing this type of help.
Thank you, Servpro! Job well done!

We had extensive water damage in our basement and the crew came in and did all that was asked for and more. The basement has never looked this good in the 44 years we've been here. Larry and Barb Schmauss

Our house had water leak damage in the ceiling of the main floor bathroom right below the upstairs bathroom. I considered numerous explanations that were all possible but no evidence of where to start. I called SERVPRO and Nate came out to investigate. He had instrumentation to test for moisture and a keen eye of experience. He was able to trouble shoot the issue and make recommendation for repair. It would require coordination of a plumber and sheetrock/painter. By the end of the day everything was set up and confirmed back to me. They were very professional and left me calm and confident in the repair. I will not hesitate to call them again if needed.

Adam provided an amazing service! I would highly recommend ServPro to anyone! They show care for the customer and community!

Adam Fluekiger has shown me how well operated this company is. They are very respected throughout the community by consistently providing amazing work on people’s homes. I highly recommend ServPro for anything you may need!

ServPro of Wright County has been our go-to company for two major clean-up and rebuild projects. They were responsive and bent over backwards to not only meet, but exceed, our expectations. They have been thorough, detail-oriented, responsive, and professional. Craig Zieman was amazing and patiently and generously addressed every request and issue. ServPro of Wright County did a beautiful job for us on both projects, kept on schedule, has wonderful crews and subcontractors, and has secured a place at the top of our list if we EVER need their specialized services again. Thank you, ServPro!

We had a water leak in a pipe on the top floor of our house that ran to the basement and got under the flooring. I filed an insurance claim and same day, ServPro came out. It's one week later and all of the demo and drying out process is complete. Couldn't be happier with the work the entire ServPro team did! Huge thanks to Hunter, Chase and Jamie for their professionalism and promptness.

Bo Nelson is always so willing to help and does a great job being personal when being professional. Go Team Hickman!

Our toilet on 2nd floor had a slow leak that we got fixed July 9th. I couldn't believe the bill for cutting out a small area of our kitchen ceiling out, spraying it and using dehumidifier and etc..Got a charge for "Emergency " call which it wasn't, I never said it was an Emergency call nor did they. Problem of damaged ceiling was like that for months we could have waited. Update: got a call from Servpro and they made it right. It was great having someone to talk to and understand the situation. I would recommend them.

This service was amazing! Our vents are so so clean and they worked quickly and respectfully. Keith and Joel were very friendly and I highly recommend!

This is the most amazing team! If you're looking for a restoration work we highly recommend Servpro of Wright County/Team Hickman!

SERVPRO gave us peace of mind in knowing the extent of the damage in a basement water leak issue. Theresa was so knowledgeable and helpful in determining next steps so that clean-up was thorough and there wouldn't be further issues.

Had a water leak on my main level that leaked not the basement and called ServPro. They were out there same day to stop the leak and start drying everything out. Very professional and easy to work with.

Cyndie, Matt & the entire team of ServPro in Wright Country, MN are the best!! Thank you Matt for the quick response & getting us scheduled in a timely manor. We had a customers head system in his yacht break open & Cyndie did an incredible job cleaning out the entire cabin of his boat. This is the second time we have used ServPro’s assistance cleaning out customers boats when the head systems have failed. They are motivated to please customers & do an incredible job! I will always recommend ServPro of Wright County & look forward to working with them again!

Absolutely first-rate. Have never seen a more perfect job and such a short period of time. Keith and Dylan were both very professional respectful And knowledgeable. Both of them are very particular with their Cleaning process. I will request them next time, I am so very satisfied.

Dylan and Sam were amazing! Felt like a brother or family member just coming over to do some work. Very respectful and hard working and very efficient! Highly recommended!

Did a great job, I was surprised how dirty my ducting was. Dylan and Keith were great and quick. I would encourage everyone to have it cleaned if you have not or have not done it lately.

Called Servepro for water damage. It took them 3 different assessors (over 6 months) to submit an estimate to our insurance. It took them over a year to start work, which at the time, had tripled in cost. (Thank you, covid). They had multiple contractors come in. The left tools sitting on tile and plaster that left rust stains. They walked all over our house with their boots on, tracking plaster dust everywhere. Our bathroom rugs were ruined due to them. They took all the tile off in our hot tub room, promising they could match it like it had been with the floor, then told us our insurance wouldn't cover it, costing us tens of thousands of dollars. We were charged for "time" that we have video of them having a snowball fight outside. We were charged over 20k in repairs that were never done. They blamed covid on the high turnover rate of insurance adjusters, leaving our home to grow black mold while they found someone to "assess the damage" and saying this infestation of mold was "preexisting". DO NOT trust them. Keep video and voice recordings of all communication with them. They are sneaky, untrustworthy, and will take advantage of your hard luck. They contact their work to the lowest bidder and take no responsibility for the shotty work they do.

Hunter, Tyler, Wyat, Givseppe and Chase were the guys who assisted me with my flooded lower level in my home. All of these guys were exceptional in their work. They drove a long distance to come to my aid the very same day. They knew exactly what to do with the situation. Their skill is superb.They are a great team and really nice guys. Thank you so much for all that you have done for me.

The cleaning team did an awesome job in cleaning my uncle’s home. Very pleased with the job and service! Cyndie was an excellent communicator with my mom as the job progressed!! Highly recommend!

We had ServPro come out to clean my brother's house to get ready to sell. He had terrible rust stains in sinks, tub and shower. It was bad, bad!
Cyndie and Joel did a faboulus job on removing rust from tub, shower and sinks. Plus all the other cleaning of windows and cabinets and floors. So very thankful for these 2 people.

Harley and Isaac were great to work with! On time, friendly and had no issues with answering questions I had in addition to taking the time to explain the process of what was being done and why. Left me feeling great about the whole experience!

Servpro was great in completing the scope of work to be done. Thank you Harley for going above and beyond! It is appreciated!

Cyndie did an amazing job cleaning up everything after the house fire . She did everything very thorough. I was very impressed with the great job that she did. I would recommend Cyndie to anyone that needs cleaning / work done on their house or building. Jessica Beaudry

cyndie recently did some cleaning on my home and she was very professional, very friendly and did a very good job

All of the work that the Servpro team completed after our recent flood was phenomenal. Everyone did excellent work. Richie the carpenter, the carpet installer, the vinyl floor installer, and the initial cleanup guys did an absolutely great job. I would highly recommend the Servpro team.

Multiple communication issues between site crew and supervisor. Every time supervisor would come more work was created. Very focus on bill being covered by insurance or not. Crew broke a vanity and wall and initially supervisor was fighting the need to repair it until manager got involved. Not a company I would go back to.

Bo Nelson and Todd Thrall did an amazing job for me and my roof replacement. They had my back dealing with my insurance agency that was very difficult to deal with.
Thanks ServPro for your amazing team!!!!

This company from top to bottom is fantastic to work with…I highly recommend calling them when things go wrong!! They help with fire, water, waste and much more, top notch company but more importantly they are all GREAT and CARING people!

Dylan and Keith are the BEST!! They came out to my place the same day...and even though I had an appliance tech tell me that my dryer duct was blocked, Dylan and Keith found there wasn't anything wrong except the positioning of my dryer...so didn't charge me!!! Super friendly, honest, reliable, and knowledgeable. Definitely recommend!!

Jaime and his team were fast and efficient. They really went the extra mile to take care of our basement. Jaime is obviously a wonderful leader and he explained things clearly. We are thankful for the hard work and the knowledge.

BEST CARPET CLEANING COMPANY!!!
Dylan & Keith did a phenomenal job and went above and beyond!
Dylan’s customer service and attitude are exceptional and genuine!
Not only were these guys quick and good at what they do but very detail oriented and thorough!
I would HIGHLY RECOMMEND SERVPRO to anyone!
They have great cleaning services and they do Water and Fire restoration! SERVPRO is the definition of professionalism at an affordable cost!
WOW!!!!!!!!

We needed our ducts and carpet cleaned cleaned. Dylan and his crew from Servpro provided the service. He arrived on time and walked me through the process. Extremely professional and everything turned out great! Will be using Dylan and Servpro again In the future.

Chris with Monticello Servpro was excellent in answering and responding to all of my questions and getting the help I needed to things that came up. Ken, the contractor was a life saver on things that needed to be touched up or finished and redone. Appreciated his hasty response. Both of these men were life savors when we had no idea what to do and how to move forward from our fire. They took the time to explain so many questions we had

Giuseppe, Jaxson, Loraine and Wyatt came out and did a great job mitigating water damage after a pipe burst in our ceiling.

Dylan and Tim was a awesome team that came out and clean and sanitized my father’s home… They informed us about everything they were doing and they were very thorough we will let others know about how great of a company and employees they are

Dylan Gollnick was a joy to have service my home. They did a great job, were respectful and very neat and clean. Very happy with Dylan and company. So appreciate the kindness! All 3 folks i dealt with were 5 stars (Chris, Dylan and lady that called to help me pay)! All so very kind!

Giuseppe Bernard and his team have done a terrific job cleaning up our community after an unfortunate apartment fire. They have been punctual, treated our tenants, staff and building with respect and got the job done! Thank you!!

ServPro of Wright County has been our go-to for our church's ice dam damage and water intrusion in our basement. Craig, Dave, Josh, Mark, Brandon, Grant, Robert, and the office staff, have all done a great job with the mitigation, drying, cleaning, furniture moving, rebuilds, and communicating next steps and schedules. Not only do they do a great job, they are on time, have excellent follow-up, and really care about the job they do and how their clients feel about the end result. Thanks, ServPro!

We recently had some extensive water damage to our basement and the folks from Servpro did a very good job in a quick time frame. However, what really got our attention was the honesty of the owner, Shaun Hickman. Mr. Hickman found a discrepancy in our invoice and rather than simply let it go, he was the consummate ethical professional and he made the appropriate adjustments to the invoice and promptly notified us. Based on Mr. Hickman’s response, we would certainly recommend his company to others.

The storm team from MN did an awesome job! They were very respectful and did a thorough and clean job. They were Hunter, Brandon, Nick, and Wyatt.

Sandy and Giuseppe did a great job with removing the carpet, drywall, and bathroom floor after having water damage. Would highly recommend them!!

Sandy and Giuseppe showed up at our home in Rockwood Michigan all the way from Minnesota and saved the day. They were very professional and explained every step of the process. The entire MN crew has been amazing. Chris and Brandon introduced themselves and made certain we had their contact info. Our flooded basement will be back to normal soon and it will be like it never happened. Thank you Servpro and your MN crew.

SERVPRO has some amazing employees and they should be recognized. Krystal F. did an amazing job communicating or telling me who I needed to talk with.
We had a pipe break, and we called around 7AM. Mark G. was at our house by 8AM and the rest of the technicians: Savannah, Dakota, and Rob were there by 8:30AM. They got right to work and began the process to get our house back. They were amazing.

I had extensive sewage damage from a backup at the lift station by our home. Within hours of my call ServPro showed up with a mitigation team, They had everything they needed and quickly removed damaged items and began the process of cleaning and sanitizing the rooms. They had large dehumidifiers and air purifiers with them and set them up throughout. My project manager kept in good touch with me and scheduled the rebuild team to come. ServPro worked with my schedule and always came when promised. The Rebuild Team quickly cut out damaged dry wall and doorways. They cleaned up afterwards so my home was kept clean. Next carpet cleaners, painters and carpenters came. All the staff was friendly, professional, punctual and empathetic to the sewage damage that had been done. I would highly recommend ServPro and would not hesitate to recommend them to friends and family, and would certainly use them again if the need should arise.

We had a very pleasant experience with Servpro. Mark Giroux was the very beSt! I can’t thank him enough for all he did for us! Thank you Mark Giroux and crew!

I've had the pleasure to work with the crew at Servpro and they have an incredible team here. True integrity, professionalism, and quality. Especially on an industry that isn't always known for those qualities. Highly recommend them.

The SERVPRO team promptly responded to dry out and remove drywall. They will come back to complete the repairs. I thank Mark, Ryan, Abbey, Savannah, Jessica, and Antonio for their professionalism, responsiveness and neatness.

Absolutely wonderful company, staff, and services! The entire crew (Miranda, Hanna, Demetrius, Hunter, and Antonio) was professional, prompt, thorough, and communicated well. I’d highly recommend this company.

Miranda, Savannah and Brandon were total professionals in their handling of my lower level cleanup. Always on time and extremely efficient. I would use them again and can recommend them whole heartedly!

Brandon was professional, helpful and kind even though there was a mix up about how the job was prioritized, and he drove a long way for a job that may only be done at some point in the future. I was beyond grateful to have him look at the problem and give his opinion in a kind and thorough way, even though he would have had every right to be frustrated. Thank you!!

Miranda, Hanna & Kiki did such a great job. We were told it was going to take 3 - 5 hours to complete the job. They were done and gone in 2 1/2 hours and didn't leave any mess. Thanks Ladies!!!!!

Servpro has done a great job with my water damage. Miranda, Hanna and Quincy are super hard workers and very professional. I’ll recommend them in the future.

My church had an unexpected water leak in June, and it was discovered on a Sunday morning. Within minutes of calling Bo Nelson at ServPro, help had arrived and the water removal process started. Bo and his team diligently showed up each day to make sure things were being taken care of. It was such a peace of mind knowing that they were there. We are extremely impressed by the way they went above and beyond to make sure everything was done right. Thank you!

Kudos to Hunter and Mark of Wright County Servpro! Worked efficiently and were so respectful of my concerns as I asked questions. Got the job done! What a relief!
Thank you so much!

I had a pipe break and it flooded my basement. I called and Demetrius Atchison was quick to respond he was professional, communicative! I highly recommend Servpro!!

I had a hot water pipe spring a leak in the crawl space that went unnoticed for some time. When found, it was like a sauna in there. My insurance company referred another company that I won't mention here. That company came out and did the dry out. However, that company was difficult to work with and I ended up changing to ServPro based on the recommendation of a friend and Scoutmaster of Boy Scout Troop 542. With ServPro, it was like night and day. Shawn Hickman came out and was easy and professional to work with. Shawn was very responsive to phone calls and helped deal with the insurance company that was horrible at returning calls and emails. Chris Cragun from ServPro also did an awesome job at coordinating the work that needed to be done. For those of you reading this post, I would highly recommend using ServPro. The job may take awhile to complete, but the job will be done correctly until you are satisfied. Keep in mind people to be patient. There is supply channel issues and worker shortages going on out there. You may be waiting on a certain carpet you want, or doors to come in, or the city inspector for issuing a permit. I am guessing that there has also been an uptick home damages since the start of the pandemic because people are using more resources at home than ever before since a large population is working remotely now. Bottom Line. Use ServPro and you will be happy that you did.

Brandon and his team have been nothing but wonderful! They provided their expertise throughout the process and keeping us updated on the property during the cleanup and outlining what to expect with the repairs. Greatly appreciate everything they’ve done.

Joe Hickman came to our house after we had a dishwasher leak. He was able to confirm that we had no damage to our walls or downstairs ceiling and recommended a course of action for our wood floors (dehumidifiers, fans, etc.). He assured us that the floor did not sustain lasting damage. Here we are months later and he was right. The floor is perfect and we have no lasting damage to our home due to his quick response and suggestions for remediation. Please do not hesitate to use this company or Joe Hickman - great service and very knowledgeable.

Couldn't really be happier given the circumstances of the issue I needed to contact ServPro about. Long story short, I had a pipe burst and caused a pretty substantial amount of water damage in one of my properties. They were able to get someone out to me quickly, and the guy they sent did a very nice job. I made sure to get his name so that hopefully this can get back to someone at the company. His name was Michael Beran, and he was very professional the whole way through. He showed up promptly and helped me assess the damage. He patiently answered questions that I had and he got the work done very efficiently. I've worked with contractors in the past and you can tell when they're not in any big hurry to get the job done, but I never saw him taking his time or being distracted, he always seemed to be focused on getting my situation taken care of. That's very appreciated. When he was done, he made sure to answer any last questions I had and I was impressed by how clean he left the work area. Just an outstanding experience all-around. I hope I don't need their services again anytime soon, but I know where to turn if I do.

Michael Beran is hands down the most professional and one of the nicest people ever, he came and the issues that I had were remedied promptly. Thank you Servpro for having employees like Michael Beran

I was delighted to work with Brandon from ServePro. He was professional, took initiative, communicated diligently and effectively, & completed the job in a timely fashion during what was a worst-case scenario when my mom’s home of over 40 years was destroyed by a fire recently.
The only constructive feedback I would give is that any unvaccinated workers assume they should be masked for the duration of their work time. Other than that, I was extremely pleased with everybody who helped my mom through this tragic event. Thank you!

ServPro did mitigation at our house to remove moisture after a tree fell through our roof during a storm. Demetrius came out first to look at the damage. Then he put an estimate together, and we submitted it to our insurance company. When approved, Demetrius schedule the mitigation immediately and they got right to it a couple of days later. Demetrius is very nice and very professional. Actually, the whole crew that came out was also the same. We are very happy with the results.

Demetrius and his staff were extremely responsive and knowledgeable. They did a great job of mitigating the issue and we would recommend this service to friends and family.

Update : The disconnect between the demo to the restoration team created a nightmare. We didn't have our bathroom finished for almost 4 months after the demo(demo mid July 21 completed work mid November of 21). Based on the fact that it was also through Servpro I had to update my rating. We wanted the floor replaced with ceramic tile and the contractor kept pushing us back and f*ing around with the tile order we ended up caving so we could have our bathroom.

Bottom line great at demo DO NOT USE for Repairs!

We have used ServPro a few times and have been happy with them each time! They were easy to communicate with, thorough in their work and inspection, and knowledgeable.

Demetrius Atchison (project coordinator) did an excellent job understanding our concerns, budget and timeline.
He and the support staff were all hard workers and on time for each of days needed for monitoring the equipment needed to completely dry out our basement after a sump pump failure.

After the water damage that was done to my home I was at a loss of what to do. I called Servpro and Demitrius was out to explain the process and answered all my questions. They were fast at cleaning, sanitizing, and setting up the drying equipment. Now I am at the next stage and Shawn Tash is helping me with the repairs and assisting me with the insurance company. He has gone above and beyond of my expectations. I so appreciate all the help that Servpro has given me. I highly recommend them.

Savannah and Zach were amazing-they both worked very hard for several hours clearing out our flooded basement. They were professional, polite, efficient and knowledgeable. They took excellent care of my belongings. The big mess I discovered earlier today is on its way to being cleaned up and remedied. I highly recommend Servepro of Write County. Ask for Zach and Savannah - and their supervisor, Matt.

Miranda & Savannah were out here in Hutchinson, MN at our place & ripped out a floor built in 1956 that had layers & layers & layers overtop the ORIGINAL layer, that no one even had any idea were there.  These 2 put guys twice their size to SHAME tearing this thing up.  Absolutely PHENOMENAL job.  If there are any other problems lurking under there, then we were all UNAWARE of it at the time of this writing.  I wanted to get that in there just in case somethin' else popped up that those 2 couldn't have had any idea about.  Whatever you guys do, don't let these 2 go.  Unbelieveable.  *shaking head*  These 2 are friendly as all get out & strong as NFL linebackers.  Fantastic job!  --- Dan & Michelle Haima

Our insurance company referred us to Servpro to clean up our water damage. Servpro was quick to get in touch with us and have someone out here. Demetrius Atchison was the person who came out to our house. He was very professional and pleasant to deal with. He explained everything he would be doing, answered all of our questions we had. He proceeded to take the pictures drew a plan and talked with us again. He went to work and removed all the wet flooring, cleaned, sanitized and set up the drying equipment in a very timely manner. I would definitely recommend Servpro and Demetrius.