SERVPRO of Spokane County

Ken, Sean, Heather and Josh C were polite, efficient, professional and answered our questions. They also moved quickly to get what needed to be done and were pleasant to work with.

Sean, Heather, Josh C and Ken did an outstanding job on our damaged floors and solved our concerns. Thank you all.

Hello,
This is Bob Schmitt. I'm using my wife's Google account. Recently we had a major flood in our basement. As part of the effort to clean up the mess Ryan, Kendall, Auston and Joshua went above and beyond in their effort to make this issue look like "it never even happened". Auston even showed up on his day off. These gentlemen deserve a big 'attaboy'.

Best Regards,

Bob Schmitt

This was the first live class i have attended at Servpro and will definitely be back! Instructors were knowledgeable and friendly!

We had a water leak in our basement that had gone on for a few months, which we were blissfully unaware of. After we had the pipe fixed, we called Servpro. Josh responded to our initial call quickly and made arrangements to come by our house right away to check the extent and urgency of our water damage. He explained options and worked with our budget to come up with a solution that worked for everyone, then Greyson followed up just two days later with the remediation. Greyson was very thorough and explained everything after the service was complete, even explaining our next steps so we weren't left in the dark. I appreciated that they used plant-based spray, as I have three dogs and the damage was in my office, just 10 feet from where I sit. Thank you so much for your quick turnaround and care, Josh and Greyson!

ServPro is great! Everyone was courteous and responsible. We had a faucet malfunction creating a leak that impacted 4 rooms. Tyler is a great project manager. Ken (asbestos testing) and Sean and Heather (mitigation) were friendly and knowledgeable. We recommend ServPro!

I highly recommend Servpro. When I came home from a weekend away with my kids to find my bathroom and basement flooded, Servepro was responsive, quick, and professional.The project manager, Tyler, along with the Certified Lead, Asbestos, and Mold Testing Technician, Ken Kelley, and Heather, Sean, Logan, and Greyson have all been fabulous to work with during this process.

This crew took the pain out of moving! Literally! Tanya and her crew of Trent, Scott and Ethan went above and beyond to oversee the normal drudgery and chaos of moving. So grateful we found them!

We greatly appreciated the kindness and hard work of Jason, Brandon, Joshua, Tanya and Ethan. They were all very accommodating and helpful during the repair phase of our project. Thank you!

Josh with serv pro did a great job of working with our insurance and coordinating several contractors from our area to fix water damage in our roof and ceiling. We came across a few complications from the way our house was built, and Kendall, who did the inside repairs navigated through them in a very efficient manner. He was professional and courteous and got the job done very quickly so we could get our living room back.

We had a site that needed to get cleaned up on short notice. Jack and Tim showed up within the hour and were kind, thorough and very professional. Highly recommend.

Excellent service! Tim and Jack worked so hard and were very professional. I’m so thankful for all of the advice and assistance. Ken was so quick with the asbestos testing, it expedited the process.

Thanks Tim and Jack for coming out on Sunday and cleaning up the mess from the water damage. You two are both very kind professional hard working guys! You explained the process and went right to work! Thank you for providing excellent service. Ken "asbestos" inspector was very kind and professional too. Thank you all!

Servpro responded quickly to a water break that we had in our home. They sucked the standing water up, established and monitored fans and dehumidifiers, and removed drywall from a ceiling. I appreciated their prompt help.

Servpro has been very responsive to our water mitigation issue in our kitchen. Ken Kelly, Shaun and Heather were all very punctual and helpful as we work to mitigate the damage. Great team at ServPro!

Update! We just completed the full restoration and construction of our new flooring and trim work. We utilized the Construction division of ServPro and had the best experience. Chris, Joshua, Ryan, Ralph, Austin, and Kaden all provided their talents, management, and expertise to make our home our home again after the water damage we experienced. They all earned and deserve kudos. Thank you, ServPro!

I wouldn't do business with this company because they are dishonest, unprofessional and hard to work with. I asked for an itemized bill for mitigation part and you would think I asked the most complicated question ever. When I got it I had to call the project manager and call him out on stuff I was billed for that never happened. He then corrected the bill knowing stuff was truly not done they had billed for, almost $1000.00 error. Then I asked for an itemized bill for the plumbing piece. Still haven't gotten one months later. I am sure they are trying to bill me for an after hour call where the staff removing the flooring accidently cut so far through floor they cut into pipes below and pipes had to be replaced. This is not my responsibility nor should I have to pay an after hours call. I did try to work with billing also to try to get an itemized bill to no avail. Then I got a bill in red pen saying late fees would be added if not paid the very next day. I would easily pay what is true and correct if I could just review the bill instead of paying blindly. I'm sure most people just have their insurance pay allowing servepro to overbill incorrectly and be dishonest.

I recently had a better review so it’s terrible I have to take back what I said because I had a pleasant experience with the team that came to my home. I had issues with project management and Janet at their billing dept. The management of my case was really unorganized, A lot of times not getting calls back from project manager or not getting my emails answered. I had issues with workers showing up when they said they were going to be at my home. When it came to billing my home insurance company, it was very unorganized and charges that weren’t recognized. When I received an extra bill for $1000 after I received notice that home insurance had paid our bill in full from Servpros and I questioned them, I was not given an answer. I was yelled at by Janet to pay the bill because it’s 2 months past due. When I asked her to explain it, she said “for example, If we are replacing your cabinets and you ask for different cabinet Then there is a charge for that. WELL we didn’t get any extra work and she wouldn’t even let me explain why I was questioning it since we only had flood flooring removal! Nothing new or nothing replaced by them. I also had plumbing charges and they did no plumbing for me. An outside plumber was brought in and we had to pay that plumber directly. I asked for an itemized receipt and was told it was already paid for by my insurance company and it didn’t matter. Janet talked over and yelled at me and told me it wasn’t her fault that I didn’t understand her example that didn’t pertain to my situation at all. I asked her at one point why she was yelling and she said because I was and I was not, I was talking firmly because she would not give me a direct answer. She was terrible and was obviously avoiding my direct questions. I would not recommend them to anyone after dealing with their unorganized and unprofessional billing department. I work for pharmaceutical insurance and would never conduct myself to a customer in such a manner. She should be ashamed and so should Servpros. Next is attorney general …

Marvelous work, it looks both brand new while also perfectly blending in with the surrounding area. No complaints, ten out of ten, thank you gentlemen.

I want to Thank Servpro for resolving our window leak. They took out both picture windows to reseal them, removed damaged dry wall and replastered, textured
painted and rebuilt a window sill. Special Thank you to Jason. He went above and beyond. Very meticulous and shows care in the job he does. Thank you also to Brandon who worked with me on the estimate to make sure it was what we needed done. He was here to help Jason with the removal and reseal windows. Thank you to Chris the project mgr who made sure the job was completed to our expectations. Thank you Josh, Ken and Tim. I hope I didn't forget anyone. It was a real pleasure to work with you all. I would call Servpro again.

I highly recommend the Servpro team of Spokane Valley. Once we discovered the flooding, they were here within an hour. I want to thank Sean, Heather, Ken, and Tyler, who’s the project manager for their swift response and professionalism. They came to check daily the progress that was being made, and kept us informed of each step along the way. Highly recommend using Servpro of Spokane Valley.

Special thanks to Tyler (Project Manager), Logan and Sean (Mitigation Crew), and Ken (Asbestos Tester). These guys have been awesome and very timely!

Sean and Jason completed work restoring my room in the basement after a water link. They did an excellent job- communicated very well, and were extremely respectful in my home. Serv-pro did an awesome job with this claim

excellent facility and appreciate Servpro Spokane providing this great service! Director of sales & marketing Jess Hockett is a fantastic asset to this company!

In 8 / 2024 we hired Servpro to mitigate mold in our attic. The initial team left several large stains but took false photos of our attic in spots that did not have mold to make it appear they fixed the problem. We discovered the issue and they sent a new team to actually remediate. At this point, they broke several lights, a bathroom fan and the ceiling Sheetrock. The problem was still not resolved so they recommended a tape test. The technician from the company that performed the test said he “agreed with John (the project manager) that the employees were probably
lying” because it did not appear to have been sprayed at all. The report says this is NOT an appropriate test to determine if the mold was successfully remediated. We paid the bill in full except for the incorrect test. (There was no discount for the damage they did and poorly repaired after almost 2 months- they also
tried to charge us for the repair work.) We refused to pay for the inappropriate test and repair work. We emailed several times without a response. They said the only way to actually remediate was to do a much more expensive process than we were initially quoted which we refused. Now we have a bill threatening to send us to collections. I called last week and spoke to someone who said she didn’t know what she could do except talk to the owners. This entire situation feels like a scam to steal our money and continue upcharging for poor service.

The finished section of my basement was ruined by a sewer back up. Servpro has been great to work with. Today Chris M. and his crew —Austin, Kaden, Ralph and Ryan —took care of the demolition. They were quick and left no debris. So far I can only say positive things about Servpro.

Servpro just completed the work to repair the water leak in the basement. The entire team was great, but I want to give a special recommendation for Jason, who did the reconstruction. He was here for seven days, was on time every day, and went right to work. My husband is a contractor also, so he could tell that Jason knew what he was doing, and that the quality of his work was excellent, especially considering that he did the drywall, finish carpentry and the painting. Jason was respectful of our property, and honestly, we enjoyed having him in our home. Big shout out!!

The people that came to my house for ken, kelly, Ross and Heather unaccompanied is awesome wanted to add another name to that list of people that have helped us his name is Clayton

Oh my, we can hardly find the words that express the gratitude we have for our team that responded to our not one but two water pipe breaks. To our water mitigation crew: Tyler, Grayson, Drake, Clayton, Mac and Heather thank you for your rapid response, to moving a ridiculously heavy safe, being kind and professional and compassionate, to outstanding communication in explaining the work they needed to perform and expectations of check-ins, and timeliness of their arrivals--so very much appreciated! Thank you to our construction crew: Joshua (pm), Ryan, Kendall, and Hunter who continued the impressive customer service as our mitigation crew and then some with transparency in costs, timelines and wrangling our insurance adjuster. They all work seamlessly, and in the worst possible time to have a flood (the holidays) they were wonderful and set the bar. Brandy their office manager and billing, what a gem to work with and her timeliness in communicating with our insurance adjuster to keep the project(s) moving forward. And finally, we cannot forget Tyler and Joe with Top Dog Plumbing, an affiliate of Servpro, you couldn't ask for a more compassionate duo. 10 out of 10, highly recommend these individuals to assist you in your emergency as they all made us feel like we were their only customer despite several calls for service. With much appreciation, The Castilliano Family

As our restoration project continues with Servpro Northwest, we would like to recognize Austin, Kaden, Brandon and all others whom we have had work on our project. They always come prepared, work hard and do an excellent job with any task at hand.

Everyone was exceptional, including Tyler project manager, Ken Kelley Asbestos and lead tester, Clayton, Heather with initial soaking up water, Jack ,Tim on mit crew
Thank you all very much!

Jason and Chris with the reconstruction division were amazing. They helped fix an issue in my shower that was starting to surface after some work was done. They came out right away to take a look and fix the issue. I would highly recommend them for your restoration/ construction needs! Jason is super friendly and a great tile guy! Chris is awesome too!

Ken Kelley (asbestos testing) and Josh (project manager) were outstanding in communicating, prompt, efficient and courteous. Thank you all for getting the demo done downstairs. Hopefully you will do the reconstruction also.

Ken Kelly was very professional. He showed up when he said he would. I would recommend him for any one who needs an asbestos inspection. 5 for sure

Because of Tim, Jack and Heather our flooding was corrected very efficiently. These 3 deserve a 5-star rating from us. We truly appreciate their dedication to a thorough completion of the task at hand. THANK YOU to these 3.

Last weekend our entire basement flooded due to snow melt and rain. Tons of people in the region flooded and we were worried that with so many clients calling, it would take a day or more to be seen. Tim and his crew showed up within an hour and a half of our call, although we were originally told it could be a days wait. They got to work quickly, removing inches of standing water and getting everything dried out. Two days later, Ken provided excellent service with our asbestos testing, and our project manager, Tyler, explained what was going on every step of the way. Tim and Jack came back out to close out our case, gather their gear and were an absolute dream to work with.

SERVPRO’s water damage restoration project has been characterized by exceptional service and effective communication. Project manager Josh has demonstrated remarkable professionalism and effective communication. Asbestos tester Ken has also been highly reliable and knowledgeable. Mit crew members Tim and Jack have consistently provided timely and professional service. Part two, the construction is complete thanks to Kendall and Joshua.Servpro have been outstanding to work with. They all have been professional. I would definitely recommend Servpro to others.

Tim and Jack did wonderful Job doing my water leak with care and kindness. I recomded Servpro for your emeregency serevice. I like the way response right away your issue. Thank you.

I work with this vendor a lot due to being in property management. They are quick at responding which is amazing and so helpful for emergencies. Their work is always quality and looks amazing when finished.

ServePro is amazing! Dealing with a family-owned local company made me feel like a part of the family. I highly recommend them to anyone who unfortunately needs their services. They went above and beyond for my sake and I am thankful for that.

Thanks to Ralph and Ken for the work they did on my garage. They were hard working, cheerful and skilled. Robert

I had a very extensive water problem when the water valve to a toilet burst out of the wall. Called the insurance company and they gave me two choices for clean up and I chose Serv Pro. They were here within the hour and did a super night of cleaning up. Took over 9 hours. Set up fans and dehumidifiers. 5 stars to Tim and Gordon. They worked their backsides off. Another 5 stars for Tyler Knight, the man in charge of the crews, came out that night also and has done a fantastic job at covering all the areas to be dealt with. He keeps in touch to let me know the necessary steps and procedures for this project. I am very grateful to him and he even handles the insurance claim. Ken Kelley, the asbestos testing technician plus was so nice and he explained alot to me. 5 stars from me. Yesterday the moving people came to clear out stuff in two rooms that were damaged. They worked and were very fast and quiet. Surprised they finished so guickly. 5 stars to Kay and Scott. All of these people have been so polite, helpful and reassuring to me. I would highly recommend Serv Pro to anyone needing help. 5 stars to them as a company who cares. Carol May.

I want to express my heartfelt thanks to Servpro. The customer service was incredible and the quality was magnificent. Joshua, Jason, Hunter, and Chris transformed the entire home from flooring, to painting, to the entire bathroom, to window hardware, and to all the small yet important details. I want to publically say thank you to this team. You are all awesome and do you job with care and quality. Appreciate you all!!!

Had a flood in my condo, Jason took the lead and hit his crew to work. Needed electricians, plumbers and drywall work along with mold remediation. Polite, professional crews, Austin and Kaden stood out as extremely helpful. Everything looks better now than it did before, thank you all for making an unpleasant experience as gentle as could be. Ken Mattison

These guys did a great job on my home and we're very nice and workable. Ken and Ralph were so very nice. They did a really great job, kept everything clean when they left also. Jason was so easy to work with, answered any questions when I contacted him as soo. As he could. I really appreciate their efforts.

DON'T USE SERVPRO FOR ANY HOME INCIDENT OR DISASTER RECOVERY. 50 GRAND TO REBUILD MY DOWNSTAIRS AFTER A FLOODING INCIDENT IN 2023. TOOK THEM 6 MONTHS +...THEY INSTALLED 5/8" SHEETROCK AND PROCEEDED TO USE SCREW IN ANCHORS (IN 5/8") INSTEAD OF BUTTERFLY ANCHORS FOR ALL MY SHELVING...AND NOW WELL PAST THE ONE YEAR WARRANTY. IT WAS SUBSTANDARD INSTALLATION. FOUR OF MY SHELVES PULLED LOOSE. SHELVING SHOULD BE GOOD FOR A WHOLE LOT LONGER THAN ONE YEAR. ME AND MY BAD BACK ARE DOING IT. THEY COULD HAVE SENT SOMEBODY OUT FOR HALF A DAY. MATT WITH SERVPRO SAID NO GO. DON'T USE SERVPRO!!!!! I WONDER IF THEY OVERCHARGED THE INSURANCE FOR 5/8" INSTEAD OF 3/4" SHEETROCK.

Great Job Tyler night, very helpful and a real pro. He's a good one repersenting ServPro. Thanks for your help and guideance thru my time of need. Michael R. Hawkins

Josh C, Clayton, and Jack came out and did an excellent job looking at our water leak and sharing all of our options for drying it out. They were very professional and I appreciated how thorough they were!

The whole crew have been great to work with. When things are stressful they are there to help and get the problem fixed. Tim, Drake, Tyler, Heather, Mac, and Ken with asbestos testing all have been good to us.

I had a house fire on Easter Sunday last year. SERVPRO to the rescue! They have restored my house to even better than before. Huge kudos to my project manager Jason. Was always available to answer my calls and questions.

I placed a call to ServPro about 9pm on the night our hot water tank flooded our basement. They offered to send someone out that evening, but we opted to have them come out the next day.

Josh, the Project Manager, called at 7:30am the next morning and arrived at 8am to assess the situation. Josh was very thorough going over the estimate and "plan of attack". The next morning Mac and Heather showed up and spent the next 2 1/2 - 3 hours moving some of the heavier objects (my husband had a stroke recently and wasn't able to do a lot of heavy lifting) and setting up 24 blowers and 3 humidifiers. They explained that someone would be checking back with us on a daily basis to check on the progress. Clayton and Jack came back the next couple of days checking the progress and said things were looking good. Two days later everything had dried out and Mac and Heather arrived to pick up their equipment. No drywall had to be replaced, and we are waiting to hear from the insurance company about the carpeting.

All in all, I couldn't be happier with the response and service from ServPro and would not hesitate to use them again if the need arises (which I hope it doesn't).

I want to express my appreciation to Jonathan (Project Manager), Drake, Clayton & Tim, and Ken (Asbestos Tech) for all their help and kindness in helping me deal with my holiday basement water flooding issue.

Josh, Drake and Tim showed up to assist with a hot water supply line rupture cleanup we had on Thursday. They were professional, polite and thorough and ensured that everything was dry! We can rest assured that there will be NO MOLD! What a relief! I highly recommend this team!

We were getting our house ready to sell and had some pet odors. Mac and Heather came in and really took care of it! I have used Servpro in the past and they never disappoint!

Shout out to construction crew boss Jason, employees Jason, Ryan, and Kendall. All four guys were friendly and courteous to my wife and I. This was in addition to their skills and talent while rebuilding our basement. All 4 worked independently and speedily to get us back on track. I would give 5 stars, but for something out of their control. Definitely recommend them to others. Also want to thank Scott from Contents Dept. who worked very hard to get our property out after the water loss and just as hard to return it. Ross from Mitigation was also very helpful during a time of high stress in our lives. We were not compensated for this review. We just wanted to show our appreciation for a group of very hard- working and dedicated employees. Servepro of Spokane is blessed to have them. It was refreshing to find a contractor we could count on.

I want to thank SERVPRO for coming out right away to start work on drying out our water damage. The contractors were outstanding, very professional and knowledgeable on repairin