- 2830 W Omaha St, Rapid City, SD 57702
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured
- Warranties Offered
About the Business
What people say about “SERVPRO of Rapid City, Spearfish”?
Customer feedback for ServPro is overwhelmingly positive, highlighting their quick response times, professionalism, and thorough communication throughout the remediation process. Many customers appreciated the attentiveness of the staff, who provided detailed explanations of the work being done and ensured a seamless experience from start to finish. The company's ability to handle emergency situations efficiently and the quality of their restoration services have left a strong impression on customers. Overall, clients feel supported and well-informed during challenging times, making ServPro a highly recommended choice for water damage services.
What Users Like The Most
- These guys live up to their ad.
- Mario was very knowledgeable, friendly and answered all our questions thoroughly.
- The team of Coltin, Branden and their crew chief, Tucker made every effort to make me feel comfortable.
- From the first phone call to the completion of the remediation, we had an excellent experience.
- They were quick, efficient, and courteous to our family and pets.
What Users Like The Least
- Did they listen when I told them they needed to address the situation with more urgency?
- I woke up in the middle of the night to discover a water pipe had burst under my kitchen sink.
- The communication was not as effective as I had hoped during the process.
Recommended Reviews
These guys live up to their ad. I had a water leak that got into the wall so both a bedroom and bath had to be removed. Joe Havener, Josh Stietz and Mike Stafford went above and beyond to get my bathroom (old lady needs a bathroom in the house ;) ) in working order and it looks great. Thank you, I highly recomend ServPro.
I woke up in the middle of the night to discover a water pipe had burst under my kitchen sink, flooding both my kitchen and basement for who knows how long. Water filled up the vent under the sink and was pouring out of light fixtures and vents downstairs—basically, my own personal indoor waterfall.
I called SerPro, and to their credit, they showed up quickly to start the water abatement process. Before they even began, I made it clear just how much water I had already dealt with (I’d dumped six full 20-gallon shop vacs by myself—so, yeah, a lot).
But did they listen when I told them they needed to remove the basement sheetrock where water was coming through? Of course not. Same story with the bowed ceiling—ignored. Instead, they ran fans, heaters, and dehumidifiers for three days before finally taking down part of the ceiling and a section of the wall. By then, the damage was done, and everything had to be replaced anyway. If they’d just done what I suggested from the start, it probably would have shaved at least a day off the drying process (which took five days total).
And it gets better: when removing cabinets, they decided to rip a huge floor-to-ceiling unit off the wall without even bothering to unscrew it. Result? The entire cabinet collapsed, shelving and all. As for the baseboards and countertops, they just tossed those outside—in the rain, naturally. Unsurprisingly, those were ruined, even though there was plenty of empty space in the basement (aside from their fans) where they could have been stored safely. Oh, and the kitchen island? They waited until day three to even bother elevating it, so that had to be replaced as well.
Bottom line: SerPro managed to cause about as much destruction as the original flood. Would not recommend. Maybe that's why they didn't have us fill out a Certificate of Satisfaction survey. Didn't want a record of the poor performance.
Had Mario come out to inspect our home for mold the very same day we called. He was very knowledgeable, friendly and answered all our questions thoroughly and honestly. I would recommend this place to anyone looking for any water damage/remediation needs as it will be the only service I'll personally ever use
- 2830 W Omaha St, Rapid City, SD 57702
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured
- Warranties Offered