Logo of SERVPRO of Rapid City, Spearfish

SERVPRO of Rapid City, Spearfish

  • 2830 W Omaha St, Rapid City, SD 57702
  • Industrial Roofing
  • Residential Roofing
  • Free Estimates
  • Licensed & Insured
  • Warranties Offered
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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Recommended Reviews

Overall Company Rating
Excellent 5.0
Out of 75 reviews
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Steph
Aug 5, 2025

These guys live up to their ad. I had a water leak that got into the wall so both a bedroom and bath had to be removed. Joe Havener, Josh Stietz and Mike Stafford went above and beyond to get my bathroom (old lady needs a bathroom in the house ;) ) in working order and it looks great. Thank you, I highly recomend ServPro.

Matt Krekel
Aug 4, 2025

I woke up in the middle of the night to discover a water pipe had burst under my kitchen sink, flooding both my kitchen and basement for who knows how long. Water filled up the vent under the sink and was pouring out of light fixtures and vents downstairs—basically, my own personal indoor waterfall.
I called SerPro, and to their credit, they showed up quickly to start the water abatement process. Before they even began, I made it clear just how much water I had already dealt with (I’d dumped six full 20-gallon shop vacs by myself—so, yeah, a lot).

But did they listen when I told them they needed to remove the basement sheetrock where water was coming through? Of course not. Same story with the bowed ceiling—ignored. Instead, they ran fans, heaters, and dehumidifiers for three days before finally taking down part of the ceiling and a section of the wall. By then, the damage was done, and everything had to be replaced anyway. If they’d just done what I suggested from the start, it probably would have shaved at least a day off the drying process (which took five days total).

And it gets better: when removing cabinets, they decided to rip a huge floor-to-ceiling unit off the wall without even bothering to unscrew it. Result? The entire cabinet collapsed, shelving and all. As for the baseboards and countertops, they just tossed those outside—in the rain, naturally. Unsurprisingly, those were ruined, even though there was plenty of empty space in the basement (aside from their fans) where they could have been stored safely. Oh, and the kitchen island? They waited until day three to even bother elevating it, so that had to be replaced as well.
Bottom line: SerPro managed to cause about as much destruction as the original flood. Would not recommend. Maybe that's why they didn't have us fill out a Certificate of Satisfaction survey. Didn't want a record of the poor performance.

Universe Droplet
Jul 28, 2025

Had Mario come out to inspect our home for mold the very same day we called. He was very knowledgeable, friendly and answered all our questions thoroughly and honestly. I would recommend this place to anyone looking for any water damage/remediation needs as it will be the only service I'll personally ever use

Beverly
Jul 25, 2025

Thursday, July 24, 2025 My dismay yesterday at finding a very wet carpet, complete with the beginnings of mold, in my downstairs carpet was much relieved with the contact I made with Servpro this morning. After an initial assessment of my problems with a brief on-site visit from Mario , in a short time the team of Coltin, Branden and their crew chief, Tucker arrived at my door. All three young men made every effort to make me feel comfortable while they worked here in my home. Tucker's description of what needed to take place was exactly what happened. In about two hours they had taken out six tall damaged bookcases above the wet carpet, removed the carpet and pad and cut through enough of the sheet rock walls to determine that all traces of the wet moldy gunk had been removed. He assured me that I will have a daily visit to check on the air machines. I am an older 80 something widow who thoroughly appreciate the respect and no-nonsense approach Tucker used with me. This Servpro team was terrific and I heartily recommend their service.

Joanna C
Jul 25, 2025

I have multiple pets and our carpet needed a good cleaning. Tucker and Coltin did a great job! Professional, friendly and really seemed to care about the quality of their work. I’d recommend them for sure!

matthew igo
Jul 23, 2025

Fred & Paul if ServePro Rapid City, SD, we're kind & professional. They went out of their way to explain the process & ensured that all the water damage was taken care of in a quick professional manner. Can't recommend these gentlemen enough for this type of work. Would give a higher rating but only have 5 stars to give.

Thanks again Gents!

Rated by One Very Happy Customer,

Matt Igo

Hailey Harding
Jul 22, 2025

The guys (Tucker, Devin, Geoff, Branden, Glen, and Coltin) did a great job on getting our house cleaned and ready to sell! They were friendly, respectful, and efficient!! I would definitely recommend this company for any cleaning needs!!

Sheri Hollenback
Jul 15, 2025

I wish I could leave a 25-star review for ServPro because that’s exactly what they deserve!

They helped with not one, but two of my properties after unexpected water damage, and I can’t express enough how seamless and extraordinary the entire experience was. I want to give a massive shoutout to John (J-O-H-N) and Jon (J-O-N) — these two went above and beyond in every way.

I’m the kind of person who asks five million questions, and not once did they make me feel like a burden. They were patient, kind, and incredibly thorough, explaining everything so clearly — including what was essential and what wasn’t. I genuinely felt empowered and informed every step of the way.

Not only did they give us the absolute best price, they overdelivered on everything they promised. Their work was top-tier, their communication was on point, and their integrity showed in every detail.

I even called the owner, Dave Peters, to personally share how impressed I was — and talking with him only confirmed what I already felt: this is a company with incredible culture, integrity, and heart. Dave was so kind and appreciative, and clearly proud of the team he’s built.

I would recommend ServPro to anyone, without hesitation. You don’t just get the best value and the best work — you walk away feeling like you’ve gained new best friends who have your back no matter what.

Thank you, John, Jon, and Dave. You’ve set the bar sky-high.

Becca Dreyer
Jul 11, 2025

Servpro was fantastic! From the first phone call to the completion of the remediation, we had an excellent experience. When we noticed that our basement had flooded after a recent rain storm, we called Servpro. The call center attendant was gracious and explained the process. She had knowledge of my home insurance company and was up front about the expense of after hours, weekend work. We opted to wait until morning for a team to come out to our house.

Monday morning, Paul and Fred arrived on time as promised. They were quick, efficient, and courteous to our family and pets. They cleaned up all minor messes they made and kept us updated us off what we happening.

We received a call from Joe the same day to come and look at the house damage to schedule repairs after Paul and Fred were done. Joe, also, arrived on time and explained different options regarding replacing carpeting, flooring, and the dry wall and trim.

From start to finish, we've had a great experience. While I wish we didn't have to deal with our basement flooding, I'm glad I called Servpro to help us with the repairs. I fully expect that the process of repairing the house will be just as great.

Connie Schultz
Jul 10, 2025

If you ever have a water problem Servpro are ones to call! Joe H, Drew V, and Mike W are a great team! The finished project was excellent making it better then it was! Highly recommend!

Sidnie Ross
Jul 3, 2025

A sudden storm with torrential rains passed through Rapid City, and we got water in our finished basement. I called Servpro right away and they were out right away. This happened after hours, and they worked very hard to get their equipment in and water removed. Mason M., Koda, and Fred were very professional, very thorough in the work they did. They knew exactly wha to do and worked very hard to get things done. We are very appreciative of their hard work, and would recommend them to everyone. Thank you guys, for a job well done.

Nancy Garbrecht
Jun 29, 2025

After experiencing mitigation and restorative services last year, Josh was called in this past June to provide more extensive restoration services. He arrived daily for four days. He worked continuously coming at 7:30 and leaving most days after 6:00 PM, without breaking for lunch! He exemplifies the term “attention to detail”. He repaired previous “sloppy” work and now my deck looks great! For example, he discovered the deck had all interior nails. He repaired those with 3X galvanized nails. Josh repaired the mismatched caulking color that now is nearly invisible! He was definitely a detective in determine the root of the water damage as the more he worked on solving one issue, he’d discover another problem with the omission of flashing, mold on house wrap, and the installation of the French doors, all at the same time he was able to restore almost an entire interior wall from water damage! I definitely appreciat him showing me what he was doing and his plan for continued work!

This second restoration services will continue with regrading the landscaping and in 2026, replacing the French door! He solved the problem and repaired work all in four days. He also installed the blinds that had been taken down from the first restoration services! It is glaring that he is experienced and on a mission to find the root of the problem! I have requested he return in 2026 to fix issues that occurred in many years ago. Lastly, he was meticulous in his work and there was not one bit of cleaning for me to do when he was finished! I was soooo fortunate to have a team of J’s making things right from the mitigation work by Jimmy, the 2nd restoration work by Josh, and the General Manager that drove not once but twice from Rapid City to Sheridan! on a 1-10 scale, Serve Pro deserves a 20!!!!!! Below are 3 before the second restoration service and one after.

Gale York
Jun 27, 2025

We had a sudden thunder storm here in Summerset SD. Water collected in our window wells and broke through, causing a flood in the downstairs. I called Servpro and had a crew at the house at 8:00 AM the next morning. These guys were just great, worked like the house was theirs. By the end of the day, the remediation phase of the disaster recovery was done, and I feel good about the rebuild. These are my Heroes, Tucker,Glen,Fred , crew chiefs; Brandon,Colton,Gabe and Koda, technicians. I give them all 5 Stars.

Holly Kopplin
Jun 26, 2025

I schedule Servpro every summer. The cleaning keeps our carpet looking new and smelling fresh. Tucker and Coltin were friendly and worked hard. Our carpets are once again fluffy and soft. Servpro has always been the choice since we accidentally flooded our basement several years ago and the owner came late in the evening to help.

G S
Jun 17, 2025

We had an amazing experience with the Servpro team! They had Freddy, Kota, and Mason come out and do some work at our shop. Super hard working guys and very good attention to detail! I highly recommend them!

Michele Moyes
Jun 6, 2025

We had a water event last weekend. Called several places, a Servpro representative answered the phone and passed me along to someone here in Rapid City. The Servpro guys were onsite and got right to work very quickly. They were very knowledgeable and helped us with this process. They communicated about when they would check back with us and when tear out would start. We saw multiple different people but everyone was great at their jobs!! Exceptional customer service and communication!! The guys on our case were Mason, Glen, Fred, Brandon, and Colton. We can’t thank them enough!! Great Team!

Theresa Bibler
Jun 5, 2025

They were prompt to help me with my issue. Glen and Fred were so very friendly and communicative with the whole process!
I highly recommend ServePro and I hope for you that you get Glen and Fred as your team.

Megan Haan
May 27, 2025

Had our HVAC system cleaned out and Glen and Fred were great! They were very nice, professional and did a very thorough cleaning. Very happy with the service!

mark harlow
May 7, 2025

My son had a vehicle fire in his sprinter van and the Servpro team did a great job with addressing the damage and providing customer service. I would like to recognize Paul, Nikki, Taylor, Randy, and Geoff for going above and beyond to help us with this challenging problem. I highly recommend their services.

Shane
May 7, 2025

I highly recommend using Servpro services. We had an emergency water leak and had a great amount of water that needed to be cleaned up in a hurry. Their professional staff were quickly on scene , Tucker , Coltin and Brandon made sure that all our needs were met and continued to answer questions we had during the week long cleanup and dry out. Having a single point of contact throughout the job with a consistent crew made us feel at ease with the whole process. There electronic documentation and communication directly with our insurance adjuster made sure we were doing what was needed to fix the issue correctly. Thank you Servpro staff

becky kiepke
Apr 18, 2025

The whole Servpro team has been absolutely amazing to work with even tho the circumstances for them coming were anything but pleasant. From our first meeting with Mario, to the whole crew (Mason, Colton, DJ and Fred) who did all the clean-up and after visits to Nikki’s final walkthrough, they treated us with nothing but respect. They did an amazing job of explaining what was happening, what to expect and what to do going forward. We can’t thank them enough for helping us and making a stressful situation a bit less stressful.

Renee Sales
Apr 17, 2025

As a local Realtor, I’ve been working with Serv-Pro for years, recommending them to my clients for Emergency disaster cleanup from water damage.
Personally, I’ve used Serv-Pro too; I’ve always been impressed with them for carpet cleaning and rugs.
I did not realize Serv-Pro also cleans furniture and has a product to protect furniture from stains! So when they came today to clean carpets, I had them clean my furniture and protect it, as well. And they did a beautiful job, as they always do. And they always do it professionally with great attitudes and smiles
But today I have to say Tucker and Brandon really knocked it out of the park. My smoke detectors ran out of batteries, and these guys helped me troubleshoot what was going on (at first, I thought it was something with the security system). They went into my garage and helped me find a tall enough ladder, they changed the batteries in all three smoke detectors, they insisted on putting the ladder back in the garage for me… I mean these guys were seriously the best!
All day long they had me laughing and smiling, but what a cherry on top- Obviously, they did not have to do that and it just shows Serve-Pro is a company that encourages their staff to go the extra mile for the customer if they have a couple of minutes extra in their schedules.
Thank You Tucker and Brandon, you two are AWESOME!

Richard Burgess
Apr 17, 2025

ServPro came in and did a great job cleaning up after a major remodeling project. Taylor, Tucker, Coltin, and Devin were friendly, professional, and efficient. They answered my questions and treated my space with respect. Thanks!

Larry Weisz
Apr 15, 2025

The crew was so professional. I know a few names, Fred, Tucker, Glen, Coltin, Paul, Mario. I'm sure there were others that I don't remember. They were all so friendly. We certainly appreciated all of them. Good guys for sure . You should be proud of them all. Larry and Cheryl Weisz.

Dever LArson
Apr 14, 2025

We had a major water leak with 7.5" water in my basement. Servpro showed up within 1/2 hour and removed all of the water and started remediation. The pad and carpet were saved. 2' of sheet rock was removed (along with insulation) and replaced, painted along with stain blocker (mold resistant). The carpet was replaced and cleaned. Everyone was professional and pleasing to be around. The names I have are Josh, Drew and Mike. I don't have the names of the original crew that removed the water but they were great. Servpro worked directly with our insurance company.

Cheryl Greenfield
Apr 11, 2025

3” of water damage in my basement, from a faulty water heater. My homeowner’s insurance called SERVPRO, and they immediately came out and started working. Paul, Mason, Glen, Fred, DJ, and Brandon were very professional, explained every thing they were doing, and cleaned up after themselves. It took five days for them to get everything dried out, flooring removed, drywall removed, but now I’m ready to start thinking about renovation. SERVPRO made a bad experience doable!

Jerry Potter
Mar 20, 2025

So to update my previous review on the big job we have going on at my place. We have furniture going back into the house and the team consisted of Taylor, Devin, and Gabe. All good workers and a pleasure to have around. Everything went well with minor setbacks. Some scuffs and dings on a couple pieces of furniture occurred and was brought to my attention immediately. All is being taken care of to my satisfaction without a fuss. Great team and company to work with!

On another note, some finish work had to be completed to finish the job and that was up to Drew and Mike. Baseboards, trim, dishwasher, and panels under the counters needed altered to fit because of the thickness of the new flooring. Drew is absolutely fantastic. Good worker, polite, and brings everything to your attention so you know exactly whats going on and how he's doing it. Highly recommended in my book. Both did a great job!

Lincoln Ternes
Mar 17, 2025

Could not have asked for a better team got to my house faster then ever expected…. Great service and I highly recommend
Thanks Tucker Brandon and Freddy

Bobbi bentz

Kevin Kreulen
Mar 7, 2025

Josh S, Drew V and Mike W. did an outstanding job texturing our ceiling after a water problem. Josh has the talent to ensure the restoration process is done correctly and make a ceiling patch look as if nothing happened. Kudos to SERVPRO!

Jan Becker
Mar 6, 2025

The water damage the lower level of our Tri-level home suffered was devastating! Joseph Havener was a true advocate on our behalf in getting our home restored to it's original beauty! He worked very hard to assist us in getting a fair settlement!
We are so very grateful the Serv-Pro Company does Reconstruction as well as Remediation!! It took away so much pressure knowing someone we trust would be doing the work.
Joseph's crew were also the very best! Drew Vincent and Mike Weyer were very professional, efficient, polite and successfully addressed any concerns that we had. Their eye for detail is rare and extremely appreciated!

We highly recommend the Serv-Pro Company in Rapid City!
They have provided us with customer service ABOVE AND BEYOND!!

James Rasmussen
Mar 5, 2025

Thank you to the team (Mason, Colton, D.J., Jeff, Freddie and Paul) for their hard work! Their courtesy to us (and to each other) was noticed and appreciated. We recommend SERVPRO!
Yesterday, 3/27, Drew and Mike finish patching the ceiling in the dinning room. They did an excellent job, were always prompt to the schedule they had set, took great care of our house and were very kind and informative to us. We really appreciate them.
3/28, Dylan and his dad have been here painting this morning and have done a great job. Really good workers.

Brinton Riley
Mar 5, 2025

We recently had to rely on ServPro during an incredibly difficult time in our life. My childhood home flooded shortly after the loss of my father. While we were navigating grief, the team at ServPro showed up with professionalism, care, and empathy that we truly appreciated.

Their response was quick, and they handled the damage to our home with great attention to detail. They made the process as smooth as it could be under the circumstances, offering clear communication and working efficiently to restore the affected areas. Beyond their technical expertise, it was their kindness and understanding that made all the difference during a very hard period for my family. I want to give special thanks to Joe Havener and Andy Wurdeman. They were by our side from start to finish!
I’m truly grateful for their support and would recommend them to anyone needing these services, especially if you're going through a tough time like my family was.

Paula
Feb 25, 2025

Five stars are not enough for the service I received from Servpro! They were timely, professional, thorough, responsive, I could go on and on. A huge thank you to Mario, Paul, Mason, Fred, Jeff, Colton, DJ, Tucker and Brandon- I am so grateful for everything you did for me. Thank you Servpro!!

Katie D
Feb 19, 2025

A big thank you to Mario, Tucker and Brandon! My experience with Servpro was excellent. They answered all my questions and concerns. Their customer service was super helpful and put my problem at ease!

grace ragains
Feb 5, 2025

Nikki has been great to work with. She is very knowledgeable and always responds promptly. They are passionate about serving the Black Hills.

Angie Ladd
Feb 5, 2025

The Serv Pro technicians were professional and courteous and didba great job. Our house was cleaned from top to bottom after a small fire incident. Their names are Andrew, DJ, Hannah, and Geoff. The crew chief names were Randy and Taylor

Judd Thompson
Jan 23, 2025

We had a water line leak in the kitchen and it ruined a cabinet, ceiling drywall. The initial tech was Jacob Hopper and he did a fantastic job of getting the cabinet out and the floor and ceiling dried. The Crew Chief Josh Stietz was awesome ! His communication and attention to detail was top notch. The techs Mike Weyer and Drew Vincent did great work. Mike rebuilt our cabinet and it looks awesome! Everyone was professional and you can tell they take pride in their work!!! Recommend ServPro any time you have an emergency !!
Judd and Linda Thompson

Peggy Moller
Jan 17, 2025

When our water softener malfunctioned late in the day on a Friday afternoon, ServPro was here in just a few hours and worked for days until they got all the wet flooring and wall coverings out and drying. They kept in touch daily and got the restoration completed in a timely manner. Would definitely recommend if you have a disaster in your home or business.

Kenya Schummer
Jan 11, 2025

In this past August I have a leak in my toilet that basically ruined the majority of my bathroom. We got Servpro to come in and get my bathroom back to it's original state. They were so professional and willing to do anything that I wanted or needed. If I ever have an issue again I will definitely call them again. Thanks

Caroline Thompson
Jan 9, 2025

Drew and Mike did a great job getting my bathroom put together and fixing up the basement after a major water leak. The clean up was excellent and great customer service!

Terry Campos
Dec 20, 2024

The guys from Servpro did a great job on my basement water mitigation. Thomas, Mason and Fred got to it and kept me informed throughout the entire process. Thanks everyone, great job again.

Dennis Blaha
Dec 19, 2024

We had Servpro come out and do the reconstruction of our basement for water damage. Karl came out went over everything, very professionally done. He was very pleasant , easy going to work with and understood our concerns. Drew and Mike did the reconstruction, they were very professional, took great concerns on the cleanliness of the job. They were pleasant to work with , great communication. You always knew what was going on. They took pride in the work they done. We were very satisfied with the work Servpro done.

Wendy Drew
Oct 12, 2024

SERVPRO of Rapid City really helped us when our water heater pipe burst and flooded our house. After the mitigation crew was finished, Joe H. and his crew did a wonderful job with the restoration. Joe helped us navigate the insurance claim and made sure all the repairs were made to the highest standard. We highly recommend SERVPRO of Rapid City and their services.

JODIE BUNKER
Sep 27, 2024

We had a water leak that affected 5 rooms. ServPro came in to do all the mitigation and rebuild. My husband has been in the construction business for 50 years, so the bar that they needed to meet was set pretty high. Drew and Mike made an awesome team. They worked together well and in a timely manner. The best, and most important aspect, was that they meet that high bar that my husband set. We would recommend ServPro without hesitation.

Marilyn Terry
Sep 18, 2024

The folks at Servpro are true professionals. The mitigation team was very thorough. The construction team was outstanding. Drew and Mike are exceptional. They are very knowledgeable, professional and friendly. They always kept us apprised of the process and answered all questions. They quickly took care of any issues. They were very good at cleaning up at the end of the day. We would highly recommend Servpro and their team. Thank you for a job well done.

Taylor bryan
Aug 23, 2024

My experience with Servpro in Rapid City was great! Specific shout out to Josh for all he did to get our house back in functional condition. We are truly greatful for you and everything you did to help our family.
Would highly recommend if you are look for a company to repair your house after unexpected damage occurs.
6/5 stars

Kimberly Cook
Aug 13, 2024

The crew chief, Josh, did a fantastic job repairing our home. He went above and beyond. We are very pleased.

Pat McMunigal
Aug 3, 2024

The ServPro crew who did mitigation work for us were amazing workers. Kudos to Crew Chief Paul A. and his team of Fred T. and Brandon. Kudos to them all.

Allyson Crespo
Jul 26, 2024

Drew and Mike were the repair team that took care of the ceiling and wall damage in our basement after a pipe burst back in May. This duo was courteous, professional, responsive and super efficient with the repairs, painting and cleanup. After all was said and done, Drew and Mike made our basement look slick and span; all better again! Thanks to the ServePro Team and to Drew and Mike to doing amazing work. Highly recommend!!

Samantha Spear
Jun 20, 2024

I cannot say enough good things about this crew! Mike W., Drew, and Andy have been with us throughout the whole process. They do amazing work, clean up after themselves, are polite and personable, and we are so thankful for the job they have done. Mike J. and Josh also helped and did amazing work while they were here. From the mitigation process all the way through the rebuild, the staff and crews have done wonderful work and it has been a blessing to have them in our home and guiding us through this process.

Kevin Morello
Jun 11, 2024

SERVPRO did an awesome job mitigating and restoring our finished area of our basement after a septic system backup. Even though everyone on the team were exceptional, wanted to highlight the team members on the restoration team - Drew V. & Mike W. They went out of their way to ensure we were always informed on the progress as well as when they were planning to show up. Extremely happy with the results!!!

Jim LaSalvia
May 2, 2024

Jacob and Chris gave up their weekend to clean up after a malfunctioning sump pump. OUTSTANDING effort. Very much appreciated their expertise, effort, and professionalism.

Erin Larson
Apr 21, 2024

Paul A. and Fred T. did a great job getting everything dried out after a toilet leaked all over the house.

Karin
Apr 20, 2024

We are very remote and had a water leak in our basement. Fortunately, the ServPro team took on the job. Although it’s not complete, their crews have been working diligently to get the project completed. Drew and Mike have been great. Very professional, knowledgeable, and fun to have around. They work hard to get the job done.

joe johnston
Apr 1, 2024

I needed some finish up work due to vendor orders and Drew and Mike came and finished the job. These gentlemen are truly an asset to your business. They were professional, personable and took the time to explain each step they performed. I as a customer I couldn’t have been happier with the care they took while completing the work.
If I ever need this type of service again, I really hope these men will be available!

Michael Lemaster
Mar 11, 2024

Dew and Mike were very friendly and very organized with the reconstruction of our bathroom and laundry room. They both took precautions not to get the floors dirty by putting down floor protectants. They keep us informed on the progress that was being made and what the next steps would be getting the job completed.

Doris Fritts
Mar 10, 2024

So glad ServPro added their restoration Services. I had trouble finding contractors for all my small jobs.
ServPro was prompt removing the damaged areas and making my home safe then developing a plan to make my home fully functional. They worked well with my insurance company. Quotes and other communications were delivered in a timely manner.
While all services were very good, of particular note were Mike and Josh who fixed my fixed my floors and did an amazing job laying tile. They were always prompt, efficient, professional, communicated expectations and timelines, and personable. They even cleaned up after themselves daily! I will be thankful for them & their workmanship daily as l walk on my beautiful new floors.

Karla Gillen
Jan 15, 2024

Had a water pipe burst on New Year’s Eve. I got home in the 6th of January and Jesse Bauer was here on the following Friday and worked through the weekend to get my house back in order so insurance could finish their portion. Would highly recommend. Billed insurance company.

Anna G
Jan 27, 2023

This company is amazing. They did a great job fixing my apartment and they are the friendly people I have ever met. I would highly recommend them to anyone. I would like to say to the Thank you so much.

Anna G.
Belle Fouche, Sd

John Abker
Oct 28, 2022

We saw the reviews and thought we’d give them a try. They came to clear out our ventilation system and they did fantastic work. The services done were excellent, and they completed it relatively quick. We did have an issue but it was fixed rather quickly. I wouldn’t mind using them again.They also told us to clear out the system every 3 years, and I will be calling them in the future. Thank you.

Priscilla Delgado
Sep 21, 2022

I have used this company three times. The first time was for a flood in my basement. I contacted them and they arrived promptly even through Bike week in the Black Hills. My brand new carpet was pulled up and dried. The places fans down and came a few days later to pick up.
I have since used then to clean my carpet. The person who schedules the appointment is always very kind and helpful.
Specifically Austin has showed up on every occasion to my home. He calls ahead to time to confirm his arrival. He arrives and lefts me know what he is going to do and gets to work.
He always closes with instructions on drying time etc.
He is a hard worker and cares for your furniture and needs etc… He has a pleasant disposition and takes his position seriously and represents ServPro well…
Ask for Austin you will not be disappointed.

Mark Shadley
May 9, 2022

My wife and I were having a room in our house being carpeted and as the carpet guy was pulling up the existing tile, he found water and mold. We called Servpro and Jesse came out and gave us a quote. Jesse was very helpful and explained the process. Throughout the whole process, Jesse would call daily, or stop by to make sure everything was in order. The room was fully furnished with furniture and they moved it all to our garage to store while they worked. I have to say they were some of the hardest working guys, and very friendly, professional and always helpful to explain their progress and what steps were next.

I have to admit both my wife and I were stressed at the beginning since our insurance refused to cover the damage. But, working with the guys at Servpro turned out to be the best and least stressful thing we could have done. It was a great feeling to know all these guys had our backs and made it right!

Thank you to Mario, Josh, Jonah, Travis, Steve, Jimmy, Jesse, Dave, Drew, and Dillon.

Mark & Peggy Shadley

BETTY BAILEY
Nov 4, 2021

Jonah and Travis did a superior remediation job after a sewer line came apart under my home, resulting in a hazardous waste situation. They completed the job in one day, so plumber could repair pipe. Good price and good customer service. Highly recommend.

Briana Vandevort
Oct 29, 2021

Great customer service! Had a bad leak in the middle of the night, I called at 5am and they had a crew out by 630-7am to get started. Exact same response a few years ago as well. Will continue using Serve Pro if any other issues arise! Would recommend to anymore.

Gwendolyn Stanton
Sep 9, 2021

Serve Pro is a 24/7 business and responded in a very timely manner to our request for assistance. They were communicative, very knowledgeable, courteous, and explained what needed to be done in a thorough manner. They were careful and protective of our cabinets and other belongings, and were meticulous about cleaning up after they completed their mitigation services. We would highly recommend Serve Pro to anyone in need of water mitigation services. Very reputable and efficient company!!

Bubba Page
Jun 11, 2021

Incredible customer service! Had a bad leak in our home on return from vacation, I called Monday afternoon and they had a crew to our house that evening! Definitely will only use Serve Pro is any other issues arise! 10/10 would recommend!

Marcia Bishop
May 27, 2021

I had water damage from a couple of unknown leaks from an upstairs bathroom to the downstairs walls. Servpro did an EXCELLENT job on finding it all and removing damage!!

Christine Leigh
May 25, 2021

Called ServPro after a water leak damaged 3 levels of my house. Had never had anything like this happen before so was very overwhelmed with the process, called ServPro the very next day and they came out same day to clean up the mess. The team arrived promptly, were very professional, made the whole experience very pleasant for me. Even considering the damage done to my home, ServPro made me laugh and feel comfortable with the process and what needed to be done. I don’t have enough good things to say about this company other than by far the best experience I could have ever hoped for. Thank you so so so much ServPro!

lisa mcfarland
Apr 24, 2021

I recently went through the Cleghorn fire and damage was minimal but I have to say the response time , professionalism , and go above and beyond anything I could have asked for happened with this company . They cleaned and sanitized my whole house , wash clothes , bedding, rugs had crews to remove smoke damage and even delivered new dog beds to keep my animals safe . they care and have compassion with great customer service. thank you Crew

Maureen O'Brien
Oct 10, 2020

I had a flood in my basement, they were there in no time and were awesome every step of the way. Great team, I highly recommend them!

Dede Farrar
Aug 5, 2020

My 2015 Ford Explorer Sport sat outside for 8 weeks during Covid19. I didn't need to drive. When I finally started it I found that a packrat or mouse had died into the vehicle's air system. It was undrivable. I mean, it literally was a health hazard.

I worked with American Family Insurance. I have full coverage and they suggested ServPro. It took several weeks but that was fine. ServPro killed the smell plus found three more dead mice under the battery.

My beautiful Explorer is perfectly clean now. It looks brand new and now I can enjoy driving it again. What a relief! Thank you ServPro and thank goodness I had full coverage insurance with American Family Insurance who was very good about this whole ordeal. Hallelujah.

Doug McCambridge
Jul 22, 2020

Matt and Jesse were great, took care of my issue quickly and were absolute professionals. I would definitely recommend them.

Matt Whitman
Mar 18, 2020

I could not be more impressed with these guys. Everyone I interacted with was absolutely professional and helpful. They did literally everything the right way, including the little things about how they treated the parts of my house that weren't damaged. Jesse, who ran point on my project, is razor sharp, attentive, and frankly just very enjoyable to interact with. If something goes wrong at your house, you would serve your family well to work with Servpro.

Daniel Allard
Feb 14, 2020

Amazing service. Was at my house only hours after I called. Worked on my water damage for over 4 hours and set up a plan to check up on it the next few days. Very professional and fast service. If I ever have a need for the services you provide again I will be sure to call.

Brian Munsell
Sep 10, 2018

Thank you SERVPRO of Rapid City! Jesse is the best, so professional and does the best job no matter if it's a carpet cleaning, water damage, or any of the other services they offer! Thanks as always for doing an AWESOME job!!!

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  • 2830 W Omaha St, Rapid City, SD 57702
  • Industrial Roofing
  • Residential Roofing
  • Free Estimates
  • Licensed & Insured
  • Warranties Offered
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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