- 28 Monument Pl, Topsham, ME 04086
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
About the Business
What people say about “SERVPRO of Bath / Brunswick and SERVPRO of Belfast / Camden / Rockland”?
Customer reviews for Servpro convey a mix of sentiments, with many praising their prompt and professional service in emergency situations, while others express frustration regarding communication and follow-up. Numerous customers commend the efficiency, attention to detail, and overall quality of work provided during water damage and cleaning services. However, negative experiences, particularly concerning delayed responses and lack of clear communication regarding inspections and assessments, have tainted the perception for some. Overall, while many customers appreciate the service quality, issues with customer service and follow-up seem to leave a significant impact.
What Users Like The Most
- Servpro provided a price to clean it for us, which to us seemed reasonable.
- The water sucked up, dryers and dehumidifiers in all the right places.
- They were courteous and responsive to my input on what could stay and what had to go.
- I have been using Serv-Pro Bath/Brunswick for over 7 years. They are very reasonable, always show-up when they say they will.
- They take care of your property as if it is their own.
What Users Like The Least
- The follow up to do the actual mitigation and check of the work by the local manager was awful.
- I have asked politely 5 times to speak with the inspector as to results and mold presence…nothing…zero response.
- They showed up to do the work 4 days after I called.
Recommended Reviews
I am not normally one to write a review, but as this is one of the worst experiences I have had with a contractor I feel it's important that others know as well. I had an emergency service need on fourth of July for an overflowed sink and although the initial response for the water damage removal and installation of fans was good and the work done professionally, the follow up to do the actual mitigation and check of the work by the local manager was awful. After he called out "sick" the day after fourth of July I was forced to sign a liability waiver to not get charged an extra 4 days of drying equipment rental due to the local manager not being available to do the inspections. I did this no problem as my friend was luckily a home inspector with his own equipment so we were able to do our own inspections. However when I tried to reach back out to schedule the actual follow up the inbox of the manager was full for 2 months and I ended up going with another company because I couldn't get a hold of him. 8 months later and they come back to charge me full price for all services and inspections even though I had to go pay another company as well for the same services. When asked why it took them so long to send the bill they said they had no way to contact me even though they had my email and phone this whole time. I would definitely not recommend Servpro as the local management do not treat their customers with any sort of care or respect.
Serpro came to our rescue recently when friends noticed we had mildew on our windows. We were frightened and extremely concerned about the safety around mildew.
Servpro provided a price to clean it for us, which to us seemed reasonable. The technician, Sammie, arrived on time. She was professional, knowledgeable and hard working. She answered all of our questions and concerns. She even told us ways to keep mildew from returning.
We really appreciated Sammie's attention to detail. She wore booties in our home and she brought along a clean blanket for all of her tools and materials.
Thank you Servpro!
I recently had my rug cleaned by ServPro and I couldn't be happier with the results!
My rug looks so clean and refreshed now!! I highly recommend Servpro to anyone in need of a reliable and efficient rug cleaning service. Thank you for the excellent work!
- 28 Monument Pl, Topsham, ME 04086
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates