ServiceMaster by Tekton

My experience with Keith and everyone who's come on to the job has been very good. I was always informed on what was going on. Professionally done.

Paul Glass and his team did a super job on bringing my house back from catastrophic damage of having a tree come down and through part of my house. Paul is a super nice guy and very easy to talk to and is also very knowledgeable. Paul went above and beyond my expectations now my house looks like it's new from the outside. Thanks again Paul for helping me through this ordeal

Maria and Evin came to my house the day my water pipe broke and got all the water cleaned up and flooring removed that night staying late to finish the job. Then removed all the wet walls in the basement did a great job with tear out and drying out thanks!

Services Master❣️ let me start with awesome when I tell you amazing destiny & Val and the crew was the best and fast service!!

Rob and Eric were great to work with. Eric took care of the ceiling repair so that you can’t even tell it was damaged. Rob made sure all the materials were here the day before Eric came to do the work. I am so happy that it is done and cleaned up! Thank you Rob and Eric!

The communication was outstanding! The work was completed quickly with out compromising quality. Thrilled we chose them and Paul Glass for the project.

I would highly recommend Service Master. They were extremely knowledgeable about the repairs that needed to be completed. Rob, my project manager brought in the best team of contractors. They were hardworking individuals, very respectful and polite. I couldn’t have been more pleased with all of them. Rob kept me in informed throughout the project. It’s so nice to have my basement back together.

Evin and Maria were terrific! I had a water emergency that came at the absolute worse time, but Evin and Maria took care of it. Service Master responded to my situation immediately. This team was professional, courteous, and treated my emergency like it was their own. They left my home in a way better shape than it had been previously. Thank you again!

I am very pleased with the service here n would highly recommend this team to anyone. Valerie was an excellent team leader n the work was accomplished quickly n efficiently with the utmost of courtesy. Jessica has been a very helpful manager of my project here n i appreciate her kindness n effective oversight of my belongings! Many thanks to everyone who helped today at my home.

In the spring we started having water leaking into our bathroom through the ceiling without warning, we had a toddler in the house, and it was a mess. We had another company come and drag their feet making the problem only worse. Our insurance agent suggested ServiceMaster to us. If insurance didn't give us a few roads bumps, what ServiceMaster did do was quick and good quality work. My neighbor who is also a contractor was very impressed with the roofing team. Paul, the contractor was always quick to answer any questions we had and reassuring where as the initial company we almost went with was not. They kept us updated every step of the way with what was happening and what was going to being happening. I wanted to wait to do a review to see how the work lasted over the winter months and they did indeed do an excellent job. Big thank you for working with us and reassuring us every step of the way we were in good hands. A lot of companies take advantage of younger home owners, with ServiceMaster we were in good hands.

Since 1-23-25 the crew María & Evin have been the best crew ever!!! I would recommend them to friends & family!

After water damage to both levels of my home, my insurance company connected me to Service Master. I ever a company steps up to make a horrible situation better, it is Service Master Tekton! Paul Glass was the Project Manager. He made sure I had the best crews for my specific problem and they all communicated with me every step of the way, explaining the process and listening to my questions. Mitch and Kolby Walker finished the demo and did a beautiful job of putting my home back together. They are quality craftsmen, with such varied skills. I don’t want to forget the intial team that completed the remediation. They were top knotch as well. None of this is fun but whoa, how much worse it could have been if Paul hadn’t run a well trained and organized group of men and women for each phase of the work. I will be forever grateful.

This crew has been amazing!! They were efficient, friendly, and handled all my belongings from my fire with professionalism, and courtesy.
I would hire them again in a heart beat!

Subject: Unprofessional Experience with ServiceMaster and Contractor

I recently had a small fire at my home and reached out to ServiceMaster for help. Initially, I was assigned a general contractor (GC), but later, I was switched to a different GC named Paul. After meeting with him, he informed me that I needed to hand over my entire insurance check to get started on the work. This was a red flag for me, as no legitimate contractor asks for full payment upfront.

When I voiced my concern and said I wasn't comfortable working in that manner, the process slowed down significantly. I had hoped to start with a few smaller jobs to test the waters, but instead of simply telling me they weren't interested, I had two appointments canceled last minute.

While I understand they may have preferred a more comprehensive approach to the project, the communication and handling of the situation were very unprofessional. In reviewing their bids and the insurance payout, I noticed there was extra money they seemed to want to pocket, which only further raised my suspicions.

Overall, my experience with ServiceMaster was disappointing, and I would caution anyone considering working with them to be vigilant and cautious.

The supervisor of my bathroom project was attentive, accessable and thorough throughout the process. There were no hidden costs, and the information provided was up front. The workers arrived and completed the work even during times no one was home. Any issues with the work was addressed, and any complications the workers had were advised to me and mitigated. I would recommend and use this service again in the future.

Paul Glass was my project manager and I was very happy with the overall service.
We walked through a couple stores together to make selections. He was always available to answer any questions I thought of. I would strongly recommend Service Master, Paul and his team.

We had damaged done to our entire upstairs bathroom and kitchen ceiling. Our experience with Rob from start to finish was excellent. He did everything in his power to move the process along as quick and efficiently as possible! The construction workers John and Jeff are both amazing at what they do. They worked diligently and took pride in their work! Everyone was so nice and also tried to keep the work space as tidy as possible. It was relieving after such stress to have great people helping get our home back to normal! I would recommend them to anyone who needs dependable work done to their home!

Having to file any claim is very nerve racking when an issue arrives at your home. Then the task of finding someone you can trust to help you through the process is very intimidating also. However, I was very fortunate to have been assigned Esdon Boyd as the project manager. Esdon walked me through every step of the entire process and was there when I had any questions. He made the process less intimidating and made me feel confident in the entire process from beginning to the very end! I would highly recommend him and servicemaster to help anyone who finds themselves needing these services. I was very appreciative of the kindness and help that was given to me. Esdon is definitely an asset for Servicemaster.

I had Esdon as my person from service master, I can't say anything bad about this guy. Comminuted very well with everything, up front with everything. I would highly recommend this guy.

We had so much water damage at our church from a broken pipe, it was overwhelming, but the team from servicemaster came in and did an amazing job! I'm so grateful! Maria and Evin were out nearly daily working on things, and were very personable. Great job!

Paul Glass was my project manager and was very respectful and informative. Overall very happy with Service Master and their entire process. I would strongly recommend Paul and his team!

It all started with a wet spot on my son’s ceiling. Turns out we had hail damage and needed the roof replaced along with gutters, facia, and two garage doors. Paul glass took care of all aspects of the project in an efficient and timely manner. Very pleased with his attention to detail.

The demo crew came in hot on a mission to get our space safe for us after having sewage damage. They were there within 2hrs of 1st contact. Paul Glass kept us informed of the status of our claim while working with the ins Co. Mitch and Kolbey rocked the renovations by going above and beyond what we expected! All around experience was great, we felt important, heard, and cared for. These situations are usually super stressful, but they helped to eliminate that part for us. Appreciate the outcome and all involved! Thanks!

Everyone that I worked with on this project was polite, knowledgeable, and efficient. I am very satisfied with the work that has been done.

Paul Glass was very efficient and communicative. Easy to get ahold of and also returned phone calls promptly. Eric, the worker, did a great job with all aspects of construction. Any issue was addressed immediately. Both very nice and overall great experience with the company!

Had a great experience with service master after going through a nightmare with my condo flooding. Thank you for your work!

Paul Glass is the best project manager you could ask for. He and his crew, including his right hand man John Hall & contents manager Jess Townley and subcontractors, including my personal electrician, completely restored our home after a major housefire that gutted our home and destroyed our attached garage. Paul is everything a project manager should be. Professional, knowledgeable, honest integrity, done right on time and on budget. He came on board and treated us with kindness and respect, was always there to answer questions, and listen to our preferences and concerns. Very hands on often working alongside his crew.
He kept us informed of progress every step of the way and had us moved back into our house 4 months after they started. Something that 3 other companies and 4 other project managers couldn't seem to pull off or care to complete. I highly recommend him and would hire him again in a heartbeat. I wish I had known about him from the beginning.

Service Master is a company that you can have confidence in. From the first time they came to address the problem to all the way to completion, their work was top notch. The mitigation team took care of the tear out and was very couteous, considerate, and polite. The work was done very well. Each team went above and beyond making sure we were happy with the job. When Esdon Boyd, my project manager, came for the final walk through and sign off, he made sure were happy with even the smallest details. I highly recommend Service Master and especially Esdon Boyd as your PM.

My dad's house had a water heater leak and caused damage to the whole back of his house. His insurance company introduce us to Service Master by Tekton to fix the damage the water caused. The project manager that guided us thru the repairs was Paul Glass. Paul kept us up to date with every phase of the project. This was a big project, it included replacing floors, gutting the whole kitchen and making the necessary repairs. Before the project began, my father passed and I was put in charge of his house and getting the project finished. Paul was great to work with. I redesigned the kitchen and he gave me plans to choose from. I picked the color of the cabinets, the color of the walls, the type of sink, the type and color of the floors and the type and color of the counter tops. Whenever I had a question, all I had to do was call Paul. He got back to me very quickly. At the end of the project, we were very happy with the work performed by Service Master. Especially, definitely pleased with Paul Glass and his crew thru the whole project.
I know my father would of been pleased with the finished project. We sold the house this past September. I can tell you the appraised value with the water damages and after all the repairs were completed was over a $50,000 difference.
My brother and myself would definitely recommend Paul Glass and his Service Master crew for any water damage repairs that need to be done.

We had the best experience working with Paul Glass and his team at ServiceMaster. We are first time homeowners and when a car ran into our garage we weren’t really sure what to do. Enter Paul Glass- he met with us and talked us through the entire process before beginning our project. One word I can use to describe this entire experience is EASY. Paul took care of everything. He scheduled the lead abatement, reconstruction, painting, garage door install, and gave us honest and accurate advice for purchasing new windows. Paul and his team showed up exactly when they said they would and were incredibly reliable. He was available to us night and day for questions and he kept us informed throughout the whole project. The garage turned out even better than we imagined! Paul even returned after the project was complete to help us reattach our string lights and install our security light, completely free of charge. We highly recommend Paul Glass for your next project!

Maria was hands down the most wonderful project lead. Her thoughtfulness, efficiency, and professionalism was unmatched. This company has been nothing short of spectacular from start to finish.

From start to finish, the repair process went extremely smoothly. Our project manager , Paul Glass, very clearly explained the process and all options for how the repairs would be completed. He regularly communicated with us to allow us to choose what materials and products would be used in the repairs, and what repairs would be done. Once the repairs were completed, he explained the final costs and gave us very clear paperwork showing all costs and warranties for the work that was done. The completed repairs were done exceptionally well. Very satisfied with the work done by ServiceMaster by Tekton.

A flooded basement is never how someone wants to start the new year. However the Service master by tekton team did a phenomenal job from demo to the rebuild. After Jessica’s team handled the pack out we were turned over to Paul Glass as our project manager and we are so thankful she did. Paul handled the rebuild from start to finish, treated us like family, has the utmost integrity / professionalism, and made a very stressful time in our lives a lot easier. He took a few ideas from us and ran with it. We continue to get compliments every time people come over of how impressed they are by the work Paul’s team did. I’d gladly recommend Paul and his crew to any one I know for rebuild work.

It was a total pleasure working with Esdon and Rob. They both were very professional! Esdon communicated with me and always kept me informed of what was going to be happening and finished the job in the time frame he said it would be completed! My 2 Bernedoodles always looked forward to them coming to the house! I would highly recommend Service Master and Esdon to anyone needing this service!

Our family experienced a small fire damaging an outside corner of our house an into a bedroom, but the smoke affected five rooms. This company came right out and boarded up the outside damage until restoration could begin, then within the week a cleaning crew came and not only cleaned the walls and ceiling but every item that was exposed to smoke. A laundry company picked up our clothes from closets and cleaned and stored them until we were ready to get them back. Our project manager explained everything in detail to what would be done and when on a regular basis. From the owner of the company to the project manager to the cleaners, carpenters and painters we couldn't have had a better experience for what was a pretty scary situation! I recommend them highly and would welcome anyone of them into my home again! Thank you Service Master for caring and taking such great care of us! Doreen Luedtke

Paul Glass was our project manager. He did a great job of explaining every part of the process. He also addressed our concerns, dealt with our craziness and made sure things were done to our satisfaction.

Wonderful team of hardworking people.. very friendly and knowledgeable, making this not so enjoyable experience a lot easier for me and my son !

I would give them a 10 if I could! We recently had our basement renovated after the second time it had flooded, and I couldn't be more pleased with the results as well as the handling of our project. We had a horrible experience with a competitor of theirs the first time and quite frankly I had PTSD from it. The first time took almost 2 years from start to finish. From flood, pack out to finish, this time took just under 6 months (happened over the holiday season). The project exceeded our expectations. The standout feature of the entire process was the project manager, Esdon Boyd who was truly exceptional. Valerie & Jessica were wonderful too during the mitigation & reno. They were all so kind and empathetic to my situation since it had only been a little over a year after the first flood project was completed.

From the very first meeting, the project manager demonstrated a high level of professionalism and expertise. Esdon took the time to listen to my concerns because of the first go around from their competitor, provided valuable insights, and made sure we were comfortable with every aspect of the renovation plan/schedule. His attention to detail and clear communication made the entire process smooth and stress-free. He made sure his team corrected all the tacky/shoddy work from their competitor.

One of the most impressive aspects was how efficiently our project was managed. Not only was the work completed to an incredibly high standard, but it was also finished right on time, just as promised. Esdon kept everything on track, ensuring all deadlines were met without compromising quality. He and his team went over & above what was necessary to compensate for how his competitor had left our home.

In addition to his professionalism, Esdon was always available to answer any questions, and he ensured we were informed about every step of the process. His ability to coordinate with the various teams involved was remarkable, and it was clear that they had a genuine passion for delivering top-notch results.

Thanks to their excellent management team, Esdon. Matt, Jessica, Valerie, & Tara our basement has been transformed into a beautiful and functional space that we will enjoy for years. The pack-out gals were also topnotch making that whole process go smoothly & efficiently. I highly recommend this company and their outstanding project manager, Esdon Boyd to anyone looking for a company to handle this kind of event that is both expertly executed and completed on time. I would absolutely use them again!

My Project Manager, was the best. Esdon Boyd was assigned to me and I am so grateful. He did what he said he'd do. If we had an appointment, he was ALWAYS on time. He was available by phone, text and email and always answered back in a timely manner. Esdon assigned me a "work crew" who were outstanding. Very polite, cleaned up after themselves, did amazing work and dealt with my barking chihuahua for 3 days. I can't say enough about Service Master and Esdon Boyd. Special young man dedicated to his work. I was lost in a mess and he worked me through it. God forbid, if I ever need help again I will first call Esdon Boyd and then Service Master, if needed. My work is complete and during this trial, I also underwent total knee surgery. They all worked around my time schedule. I just can't say enough about Esdon and his "work crew" who were all dedicated to their jobs. Thank you to my State Farm Agent who steered me to Service Master.

Esdon was great to work with and very friendly. He was someone I felt as if I could trust and cared about the work he was doing as well as getting in completed in a timely manner.

I would strongly recommend Service Master by Tekton. Paul Glass was my project manager and I was very comfortable with the quality of the work performed. Great job and will highly recommend Paul and his team!

Was very pleased with the work that was done on my basement. I love my basement. It's something I've dreamed about for 20 years. Thank you, Paul, for all your hard work. Thank you to all your guys and gals that worked on this project, so pleased.

The whole team has been very helpful from start to finish when a tree fell on my house. They are really good to work with and if I had any questions they would get back to me in a timely manner.

Paul Glass with ServiceMaster was friendly, very reliable, and knowledgeable. Tree fell on my garage roof and my nightmare started. Paul surveyed the situation and got his team on it right away. Once his team got on it, the garage roof, shingles, and gutters were repaired quickly. I definitely recommend Paul with ServiceMaster.

When I had damage to my roof from a tree limb falling on it, ServiceMasters sent someone out right away to place a tarp over the large hole in my roof to prevent in further water damage. The team from ServiceMasters helped every step of the way from Anthony Fleischauer who worked with my insurance to Paul Glass the Project Manager who coordinated all of the repairs and explained everything that would be done in great detail. I would highly recommend this company.

The Team at ServiceMaster by Tekton did a fantastic job with our bathroom remodel. Paul Glass went way above and beyond the call of duty to ensure that all of the products were correct and that the craftsmanship was at its highest level. This is the second time I have worked with this group of professionals. The first time was for a full-house renovation after a water disaster, the result of a broken pipe. The team literally gutted and rebuilt the entirety of our home (4,500 sq feet). I would highly recommend this team whether it be a small upgrade to your home or a full interior / exterior renovation. Nick C.

Paul glass and workers did an excellent job on my project. I would strongly recommend service master by Tekton for all projects.

Paul Glass with Service master was Friendly, knowledgeable, and reliable. They gave me a predictable timeline of repair and stuck to it, which made for a seamless repair job fixing my basement water damage.

Services Master’s were extremely helpful and efficient in the restoration process of our living room after a flood in the house. They were very professional and quick to get everything taken care of. We would definitely recommend them for any services you may need!

"Exceptional Service from ServiceMaster!

Our experience with ServiceMaster for our restoration needs was nothing short of excellent! From the moment we contacted them, they were prompt, professional, and attentive to our requirements. The team, under the guidance of Paul as the construction manager, went above and beyond to ensure our satisfaction.

The restoration process was smooth and efficient, and the results were outstanding. Paul's expertise and assistance throughout were invaluable, and his proactive approach to addressing any concerns or questions we had made the entire experience stress-free.

We highly recommend ServiceMaster to anyone in need of restoration services. Their professionalism, expertise, and dedication truly set them apart. Thank you, ServiceMaster, and a special thanks to Paul for his exceptional support!"

Service Master by Tekton did an amazing job! Fast, efficient and reliable! Paul and the whole crew are just great to deal with. As a business owner, it is good to have trusted partners for mold, assessment, remediation and repair!
#ServicemasterClean

I recently had the unfortunate pleasure of working with Service Master restoration, due to a waterline break inside my home. When I placed the call, Matt, the general manager, and his crew were at my front door within about 10 minutes. He met with my insurance adjuster. Then I was told that there would be a project manager, his name was Esdon and he would take real good care of me.

They came in, assess the damage and immediately started putting fans and dehumidifiers throughout my home. I had damage to my living room, kitchen and my guest bedroom. The crew would come every day and assess the dampness. These giant fans, there was about a dozen of them ran day and night for over a week. Once all the wood was completely dried out, demolition began.

My bottom kitchen cabinets all had to be pulled out. The floor in the living room was ruined. My guest bedroom had to be painted and the carpet had to be removed. Much of my baseboards had to be replaced. It seemed to me like the more they tore apart the more that had to be tore apart. Let me just say that when I bought this house about eight months before this happened, I had it all painted before I moved in, and other than that I thought everything was perfect.

Oh, what a mess. All the cabinets had to be emptied. Had to repack everything up and move it out of here so the guys could do their work. Cutting out walls and the dust was everywhere. I must say Esdon and his crew were absolutely wonderful. They kept assuring me that it would only be a few more days and my house will be back to normal.

Esdon and his crew were great to work with. I wanted to pick my own flooring and they had no problem with that as long as I paid the difference in the price. Esdon made sure to match my paint colors. There was a couple of little miscommunications along the way, But nothing that couldn’t be straightened out within minutes.

Matt would check in from time to time just to make sure everything was going according to plan. I was extremely happy with my house once it was put back together. They even brought in a crew of girls to clean my house once the work was complete. I would definitely recommend this company.

From the beginning of the project, everyone worked hard to get it done. Paul Glass was my project manager and he went above and beyond. His reconstruction crew, Mitch and Colby were the best too.

The Service Master Crew was amazing! The care Jessica and her Team provided for my 80yr old mom was 100% respectable. I was very confident leaving this Team full unsupervised access to my moms home.

Any group providing a comfortable peace of mind Service to the elderly is an asset to the community!

Cordially,

Mr. Vincent Smith &
Earsie Smith

After going through a devastating situation for our family, ServiceMaster came to the rescue! Jessica lead her team during the initial stages without any hiccups. Her team was always friendly and great with their communication. Paul stepped in to lead his crew for the rest of the restoration process and wow, we were impressed. Paul made sure to be in touch every step of the way. He was friendly, honest and upfront, and was always available when we would have a question/concern. Given the situation, he truly made it better with his work ethic and trustworthiness. The team was very thorough and walked us through every step along the way, even had final walk throughs to ensure satisfaction. God forbid any disaster takes place, but if it does, ServiceMaster is who you want to work with! Top notch team! Can't thank you guys enough!!

Paul Glass was great. Worked around my schedule and always provided prompt updates. Paul will be my first call if I need help in the future

Thank you, ServiceMaster, for getting us through our water leak! You guys were great! We appreciate all that you did for the Dunlap family!!

If I could give this company 10 stars, I would. In 2019 I had a previous experience with ServiceMaster by Tekton that wasn’t anything like the experience I had this go around. The project manager that was assigned to me was clueless and did extremely poor work. During Covid, my tile floor started to crack and shift because it wasn’t level and there was something wrong with the new tub they installed. But, there wasn’t much I could do because people weren’t working. I ended up contacting them again to see if they could come look at the issues because it was to the point that I didn’t think the flooring was going to last much longer. They sent someone out to look at it and they were shocked by the work that was done and they couldn’t believe it was their company that was responsible for it. They informed me that the project manager that was assigned to me in 2019 was no longer with their company and that my warranty had expired. But when they seen the poor quality of the work that was done, they promised to make it right and did they ever. Paul Glass ended up being my project manager and he is not only a man of his word but he is hands down the best of best! He went above and beyond to make it right. I would highly recommend him and this company to anyone and everyone. He is the most proactive contractor I have ever worked with. He gave me a date of when the project would be completed and not only was is done on time, but they came across other issue that they fixed. I had another plumbing emergency that happen while they were working on the house and they happily helped with as well. If you call Paul, he answers. If you send him a text, he replies right back. I have NEVER came across a contractor who makes you feel as important as he made my family and I feel. He would let me know daily what was going to be taking place while I was at work and made me feel good about letting people work on my home while no one was there. All I can say is, what a completely different experience. The plumbing and flooring company they used were top of they line and did beautiful work. I can’t say thank you enough to Paul and his team! That is what you call top of the line customer service. I will be recommending you and the company to everyone. Thank you again Paul Glass and the whole ServiceMaster team. We will be using you again for any future restoration and renovations that we may need.

Paul Glass was super helpful getting through this process. Everything looks great. While I hope I dont have this problem again, if I do I will be calling ServiceMaster!!

Paul glass saved the day came through and made this an absolutely painless experience. Totally recommend having him in charge of your job.

I can not express how great Paul did on getting my condo up and running after my fire. I would recommend him a thousand times over. Thanks Paul!

Service master came and did a fire restoration for me , I would definitely recommend them for anything great service and and amazing people

Paul did a great job communicating and helping us through the process from start to finish. Excellent work and would highly recommend.

Paul Glass from Tektron was incredible. He was always in communication. Kept me in the loop from start to finish.
He and his company did an absolutely flawless job. I highly recommend them.

They were great the whole way through. One thing that really stands out is different people for each faze. Lot of companies make there employees do multiple jobs rather than one person who specializes. Can’t remember everyone’s name but Mitch and his son were great and worked with our schedule which isn’t easy when you do shift work. Paul finalized everything and my and my wife shocked at how smoothly everything went.

So my house burnt down back in October I hired service masters to redo my house and I couldn’t be happier… Paul Glass my contractor is a strait up guy any time there was a problem he corrected it. He also used a lot of top brand stuff in my house .. I would highly recommend them for your needs and make sure you ask for him . Thank you much for the amazing job done on my house it looks amazing.

We recently had a basement flood, and Servicemaster did an amazing job during the entire repair process. Esdon was our project manager, and he was quick to respond to any questions, patient with our choices of materials, and very polite and personable to interact with. He made sure all work was completed to our satisfaction, and the contractor completing the work did a great job.

Huge shoutout to project manager Paul Glass! From the beginning he was very professional and transparent through the whole repair process. Worked around my schedule of working nights. Easy to talk to and can say he and his team worked fast and efficiently. Thank you Paul!

I really enjoyed working with Paul Glass. He is extremely easy to communicate with. He takes care of any issues promptly. I can contact him at any time with questions or concerns even after the job has been completed.

Paul Glass was our project manager and went above and beyond for our restoration process, and was very helpful throughout the project. Highly recommend working with him and his team!

My husband and I are very happy with the work done to both the inside and outside of out home. Paul Glass was our project manager and he made sure to keep contact with us throughout the entire process. Anytime we reached out with questions he would respond in a very timely manner! We would definitely recommend them to our friends and family for work they may need completed.

Highly recommend ServiceMaster! Paul Glass was very responsive, had his crew out to patch our roof and remove fallen tree, so we could use our door within an hour of me sending him pictures! Very professional!

We are pleased with the work completed and happy to have the opportunity to work with Paul Glass. Paul provided details and visuals for the work being completed. Paul maintained contact with us throughout the project and provided updates as needed. Paul was very timely in his follow up to questions and was sure to work us to find good solutions. Paul was on the site of the work project regularly to ensure the the work was be done properly. We are happy with the outcome of the work and our decision to partner with Paul for this project. Thank you Paul for making this a pretty seamless process.

Honestly, loved working with these guys. I have been in real estate and remodeling for decades and they knew their stuff. Paul (Glass) was all around great to work with, a pro. I really have nothing bad to post, but if I did, I would give them the chance to fix my issue first because I know they would. Highly recommend.

I had a great experience with Service Master. Project manager Paul Glass made sure project got done well and on time. Very happy with the work and results!

Where do I begin? Wow…the response times and work done was IMPECCABLE. They were on it from the start, very prompt. Paul was my project manager and he didn’t disappoint. I knew what was happening every step of the way. They even got done ahead of schedule.

The communication was top tier and they made things happen like they promised. Highly recommend them! You can’t go wrong.

Our fire was in 2019. I have put off this review because my fiance has been in legal dispute. This company has charged us for work they did not complete.
A month after the fire, they claimed our basement flooded which we had not had problems with before. When we got to the house after work, everything had already been gutted in the basement.
Here are our grievances and some photos.
1. The fire occurred at the stove. The tile over the stove was never cleaned. See photo. At one time my fiance stopped home and the cleaning crew were just laying on the floor talking. They said they were waiting for a supervisor to look over what might need to be cleaned. My fiance specifically pointed this out. Itemized costs for EVERY item cleaned shows we were charged.
2. Soot on window frames were never cleaned and painted over. Other frames and trim in the same room were cleaned and painted leaving us with mismatched trim. Again, charged for this.
3. Paint work is not well done. See photo. 3 years before the fire, we spent thousands on professional painting and now it's poorly done.
4. The crew who packed up our house never finished two rooms. We finished packing it the night before the movers arrived.
5. The move in crew tossed a box and took out a chunk of a corner of wall. I was at the house waiting for the dry cleaners to bring our stuff and witnessed this.
6. Two of our 4 beds were "put together" without any hardware.
6. Nothing is labeled correctly. Boxes are left in all the wrong rooms. Kitchen items were packed with items from our master bedroom.
7. Far too much stuff was returned broken without any acknowledgement. Some items were glues back together but still came apart. It's crazy. Other items were never returned at all. The company puts together a list of what is salvageable and what is not. Items aren't on either list. Stolen? Forgotten? They broke our desk hutch and weren't going to mention it. We had to seek it out, though in their favor they did pay for replacement of that item.
8. For our basement flood, all flooring had to be replaced, all new trim was put up, and all walls needed to be painted. The new floors were installed before painting was done. The painter(s) dripped paint all over the new flooring. I went through with a razor blade to try to clean up the drips but the seams still have globs of paint.
And as you can see in a photo, one bathroom wall was painted over wet and quickly crumbled.
9. After the cleaning crew charged us to clean every single item, the contractor then comes in to dry wall the fire damaged areas. The entire main floor of the house was covered in dry wall dust at move in. The contractor told me I had a lot of cleaning to do.
10. The beautiful oak trim was never replaced in our kitchen where tile floor meets carpet leaving chipped and scuffed flooring from where they ripped up the wood trim.

All in all, the people were friendly until our disputes that work was not completed. At that point we were told the contractor on our job had been fired. But that doesn't solve the issue that they want payment for work they didn't do.

This company is the MOST HORRIBLE to do business with. It's been over 11 months and still not completed. They never show up to do ANYTHING when they say they will. My place is a mess!! I now have extra damage they've done. They have walked all over my carpets and never put plastic down, I have chalk dust from the front door to the back, upstairs and down that has never been cleaned up. When I complained of my carpets being walked on I was told they'd come out at the end and clean my carpets. I don't walk on my carpet with my shoes on!!!They want me to pay and nothing is complete. One person mostly at a time. The most is 2 people and for a couple hours. It's been over 4 months and not one person has shown up to do anything. I'm totally frustrated with these people. They're totally unreliable and incompetent. They don't call when not showing up. I WILL NEVER EVER DO BUSINESS WITH THESE PEOPLE AGAIN AND YOU SHOULDN'T EITHER. THIS HAS BEEN THE MOST HORRIBLE NIGHTMARE OF REMODELING I'VE EVER SEEN AND HAD TO EXPERIENCE!!!!!!