Sentinel Restoration, LLC

Amazing work when we had an Ice damn backup and flooded one of our bedrooms. Quality cleanup of the water and Quality rebuild of the walls and ceiling. Great staff. Thank you for all the hard work.

I wanted a shower installed in my basement. I called John Rogers based on a referral. I got as far as getting an estimate and a promise they would be able to start by May 12, 2021. Then no response. When I contacted John Rogers, he had an excuse and he gave me a date he would get back with me then never did. This happened more than once.. If he didn't want to do the job, he could have just said so. Unprofessional and rude in my opinion. I had to find someone else to do the work.

Thank you John Rogers and Sentinel Restoration for the quick response and professional service! Great equipment that dried up our basement and had it smelling great in no time at all! I highly recommend.
Thank you so much

John and staffs did a very good job for my kitchen, laundry room, and a shower room. I had contacted them twice regarding two separate water damages. Highly recommended.

Our home was damaged by a storm, which was a new experience for us. We were given little guidance by the insurance company, so we called Sentinel Restoration on the advise of an acquaintance. Tim expertly dealt with the insurance company adjuster, while Chris and his team professionally repaired the damage (roof, ceiling, and floor). Excellent job by all, and excellent people all. We would not hesitate to use again or to recommend to our family/friends.

Had a water leak in my roof and was introduced to Sentinel from my insurance company. They stated they fixed the roof leak, which was coming into my garage. However, next rain, I immediately noticed the area leaking again, onto my drywall. I called them and they came out again to fix the issue, saying it was caulk first, then trying yet again to fix it another time. Total of 3 times. Still leaked.

Finally, after more than 1 year of this, on and off, they sent a different roofer who immediately identified that some of the boards on the roof were rotted, and that obviously none of his predecessors had gone on the roof and bothered to find the area and repair it. It was finally fixed.

In the midst of all that, there were numerous occassions where the job manager I worked with said his crew would be at my house at a certain day and time (they never showed), asked me for availability, which I provided, only to discover they would show up on random other dates.

All in all, they did a shoddy job of fixing the initial problem, sent other contractors over who had no desire to actually fix the issue, and ran the job poorly from a scheduling and responsiveness perspective.

I don't generally post negative reviews, but proceed with caution with Sentinel.

Jeff, Chris and crew did an excellent job restoring my mother in law's home after a plumbing/water flood. They worked around her travel plans and completed the job on time. I highly recommend them for people living this area. 2 thumbs up!