- 721 S Monroe Ave, Mason City, IA 50401
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Warranties Offered
- Slate Roof
About the Business
What people say about “Schukei Motor Company”?
Customer feedback regarding Schukei Chevrolet is predominantly negative, with numerous reviews highlighting issues related to customer service and the fulfillment of promised services. Several customers reported difficulties in obtaining lifetime oil changes and other services that were part of their purchase agreements, often describing the process as frustrating and unprofessional. Communication appears to be a significant issue, with delays and lack of follow-up reported by many. While there are a few positive experiences noted, the recurring complaints about service and customer care overshadow these.
What Users Like The Most
- Could not have asked for a smoother car buying experience!
- Absolutely the best customer service experience!!
- Fantastic team at Schukei! They want to make deals and take care of their customers!
- John was friendly and helped me buy my dream truck.
- The mechanic showed and explained what he did so far and what he was going to do to get the car fixed.
What Users Like The Least
- Now that Pritchard has taken over the dealership, customer service is typical Pritchard.
- The dealership staff makes obtaining the promised services so difficult it's nearly impossible.
- I do not recommend Schukei Chevrolet to anybody; my truck was in the shop for 13 days and they denied fault.
- They will promise you the world so you buy their vehicle but won't stand behind their promises.
Recommended Reviews
Now that Pritchard has taken over the dealership I needed my oil change with the free lifetime deal that came when I bought my car, only to find out they not honoring this. Typical Pritchard customer service. I know you can go out of the area when looking to purchase a new car don't give them your hard earned money
Purchased a car brand new and part of the deal was lifetime oil changes, batteries and tires. The dealership staff makes obtaining the promised services so difficult its nearly impossible in an attempt to get you to give up and just pay for the services. I have ultimately had to pay for new tires myself several times because they refuse to replace them until they are life-threateningly destroyed and unsafe to drive on. I had to argue extensively to get one single battery replacement in 9 years. They do bare minimum service when you ask them to uphold their promise of oil changes. In 9 years I was successful with getting only 2 sets of tires. I guess they don’t care if they get return customers or not. Moral of the story, don’t expect them to care at all if you are safe or satisfied with their service, save your money and sanity and shop elsewhere.
Fantastic team at Schukei! They want to make deals and take care of their customers! Big thanks to Hector and Sheree for all your help!
- 721 S Monroe Ave, Mason City, IA 50401
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Warranties Offered
- Slate Roof