Sasser Construction, L.C.

Ray and everyone with the Sasser team (including the subcontractors) made the entire building process so enjoyable. Our new home turned out even better than we imagined….and the entire Sasser team worked to make sure every detail was on point. We were consistently impressed with their professionalism, their communication, their expertise, their honesty, and their positive can-do attitude. Ray is incredibly talented and takes extreme pride and care in his work, which gave us complete confidence and peace of mind throughout the entire building process. And what’s even more incredible, is that Eric and Ray's commitment to making our home perfect continued well beyond when we moved in. Truly incredible, caring, and kind people. I am so grateful to not only be living in my dream home, but also to have gotten to work with and know wonderful people along the way.

We joined the Sasser family in 2003 when our home was completed. I know that statement may sound odd to you, but it is the truth…we have been treated like family since our first meeting with Eric. Since that day, almost a full 20 years ago, we have become huge fans of Eric and his team, especially Ray Street, our project manager. Here’s why:
Teamwork. When you need something done, it gets done. There were a few corrections needed along the way during our build, all managed with Ray’s personal motto, “No problem!” He gets things fixed and you never know how much stress it caused him to get it done, he just makes it right. Also, when we had things crop up over the years, the Sasser team was always there to help. Whether it was a recommendation, a phone number, or a personal bit of assistance, things were always fixed and we were happy. While some contractors are unwilling to help with small jobs (hot water heater replacement, etc.), Ray was always there with a phone number of who we could contact to help us out, and everyone he recommended always performed to the Sasser Standard (my term for the work ethic of everyone who works for Eric).
Dedication. When you build with Sasser, they stand by you as long as you live in the home. Ray came over with no notice when we had a treatment company attempting to remove our garage steps (to treat the area underneath), and removed/replaced the steps himself (we had been living here 10+ years). That is the response we get every time we have needed to reach out, people who are always willing and ready to help without question or delay, something that is next to impossible to find these days.
Timeliness. Our home, back in the day, took six months to complete. We closed on the exact day Eric said we would. Any concerns or questions were always answered, someone always called us back if we left a message, and it never feels like they are bothered by your need for assistance or information, they just take care of you and everyone is happy. No need for endless call backs, unreturned messages, and frustration-the job just gets done.
Friendliness. Everyone is so nice, always welcoming, and cares about you. Just last week, in preparation for selling our home, we had a concern raised by an inspector. I called Ray, and he was over here the same day to see what was going on. It was a minor issue that we were able to take care of ourselves, but the fact that he took his own personal time for a house he helped build 20 years ago, is simply remarkable. He came inside and it was like no time had passed at all-before long we were sharing pictures of our kids talking like old friends. Eric and Shirley provided a wonderful welcome basket on our move-in day, which was very special to us and much appreciated-a great personal touch. Also, and this has to be noted: prior to the pandemic, Eric and his wife hosted an annual catered party for all of their clients and staff. We were invited every year, and the party got larger each time, but it was a terrific time (live music, wonderful food/drinks) and such a generous ‘thank you’ to all of the staff, homeowners, and everyone who worked for them.

Fans and friends for life, Renee and Joey Johnson

We just had our home completed a few weeks ago. The process was very smooth with no major issues! Our project manager, Abby was great. She was very knowledgeable and responsive when we reached out with questions.

I cannot speak well enough of the Sasser team. Ray, one of the many project managers, gave me a thorough walk through of the property and has been available for small concerns. He cares about the residents and the community. Kelly has also been outstanding and responsive, in the punch list.
I personally did not build my house. My home was completed prior to move in, and thus I cannot comment on the building side of Sasser.
But I can say, post move in, I have found the Sasser team very responsive ,caring, and easy to work with despite huge labor shortages, COVID, and overall national obstacles that face this company.

I don’t ever want to do this I love my home but Sasser Construction is a nightmare. Matt is someone who will tell you what you want to hear but will never follow through. There were so many issues with our home that we had to call the warranty to get things corrected. I have family members in this neighborhood that have had the same experience. I also have heard many bad stories from neighbors.

Great builder and quality work. And this is not just Sasser, but in this current market, i feel the new construction builders are taling advantage of the situation which is ol but also talking advantage of people which is not ok. With minimal existing home inventory right now they are able to do this.

I am having the same problems as Mr. Brooks in regard to follow up on one year punch list. The HVAC company came out 5 months ago and still hasn't returned to finish the repairs. I'm doing as much of the punch list as I can.
This is my third new home but my first experience like this. Not what I expected.

First of all, let me say how surprised I am about all of the positive reviews regarding Sasser Construction. I have not had the same experience with Eric Sasser and his team. In choosing to retire after 26-plus years of active military service, my family and I made the decision to live in Suffolk, VA. We have owned our "Sasser Home" for almost four years and had to settle with structural as well as cosmetic errors because Eric convinced us that he was going to make things right (and we made the mistake of trusting his word). We are still awaiting original (inside and outside) punch list items to be completed, continue to deal with a lack of responsiveness and a total disregard towards us as a client that made such a significant investment. For example, our driveway was so unprofessionally installed (aggregate concrete) that it started cracking and deteriorating within days. Sasser Construction (and Eric's subcontractors) attempted to cover it up with off-colored stain. We continue to ask for Eric's help to make things right, but to no avail. He continues to build new homes, but forgot about us.

I met with Eric Sasser (the owner). He showed me the plans that his company designed for our clubhouse in our neighborhood. He and his staff went out their their way to show me the features and progress made on this project, although they were under no obligation to do so. If you looking for new home on the water in Suffolk, or want a custom built home give them call. They are very professional and accommodating.