If I could give 0 stars I would.
5 weeks ago I had an appointment with Sands Roofing for an estimate to replace my entire roof. After not showing up for the appointment, the lady in the office called and asked to reschedule. I agreed to another day and on that day "Ellis" showed up 5 hours late. We spoke for about 2 minutes in the driveway and then he went back to his truck. Ellis stated that he was waiting for someone to bring his drone. 20 minutes later, he left in his truck, never having flown his drone over the roof. I laughed it off and forgot all about them. The next day I received an estimate to repair the roof (which I said was not an option) and I also received an estimate to replace the roof (but it didn't include the porch). The estimate didn't include the porch because he never flew the drone so he didn't know the porch was in the back. He was relying solely on old satellite photos.
I moved on to interview other contractors.
Fast forward to last week and I received a call from Kale Sanders asking me to give their company a chance. I explained that I was looking at a few contractors and I was looking at not only price but scheduling but after doing my homework, I would call her back to let her know. 10 minutes later she called me again and stated that if I agreed to hire her company, she could move a job already scheduled for the upcoming Monday and get my job done quickly. I told her that it sounded a little too convenient, but if she was going to make a guarantee of Monday, then they could have the job.
That following Friday there were 2 pallets of shingles delivered to my house. I'm thinking "great, they're actually going to get my roof done".
Well, Monday morning comes and nobody is here. 9am, 10am, 11am.... I've called and left messages, nobody answers the phone. I finally got a sales person on the phone and he said he would find out what was happening. No returned call. Then Eric Sanders calls me and said they were held up on another job but he will get to me by lunch time.
1pm rolls around and he calls to tell me he's not coming. He said he can't predict when he'll be able to come now. I told him that the pallets in my driveway needed to be moved as I couldn't leave my car in the street due to HOA regulations. He said he would call me back in 15 minutes with a resolution. We'll what do you know, HE NEVER CALLED.
I Sent him a text message around 6pm to let him know that this was unfair and that I was now stuck moving them all myself.
Just before 9pm last night, Eric calls me drunk, just looking for a reason to cancel the job. By the end of the conversation he had done just that. So because his "family business" is incapable of keeping their contractual word, I have to start from the beginning again.
To make everything all worse, he sent someone to my house this morning to pick up the shingles. And they damaged my driveway and laughed about it. So now I have to go after the contractor for breach of contract and my financial loss. And I also have to go after the trucking company for the damages to my driveway.
Thankfully, I have all of our conversations recorded from my truck and the video evidence of my driveway being damaged.
So the takeaway from this, Sands Roofing and Construction will tell you ANYTHING you need to hear to lure you in to signing with them. Then they'll leave you high and dry in the end. Do your homework people. I should have read all of the complaints about these people before agreeing to hire them.