Samples Roofing, Inc

Mark and his team installed new cedar on the front of our house. They were timely, consulted with me every step of the way and did an excellent job!!

I have lived in a neighborhood with cedar shake roofs for 15 years. First three years that I lived there I had a constant leak in my cedar shake roof. After having three different roofers out to repair my roof still no results in repairing the roof. At this point I called Norcross Building Supply and ask them if there was a cedar shake roofer in North Georgia. He said that it was my lucky day because the best cedar shake roofer in the entire state lived in Dawsonville. This is where I live and I was delighted. I called Samples Roofing and they came out and immediately fixed the problem and it has never leaked since then. They are the best and most honest roofing company ever. When my neighborhood was built and the guidelines were either cedar roofs or metal it was a great concept but none of the builders used roofers that had any concept of how to install cedar roofs. Thankfully Samples Roofing was able to come in and repair, replace and take care of most of the problems in the neighborhood. Mark is always on the job when he says he will be there and more than reasonable on his price. The post that I read on this website that was negative was completely untrue. Please know that if you need your roof repaired that no one does a better job than Mark Samples. Again when the building supply company recommends someone, you know that it is going to be the right guy.

Well let me tell you a story about a man named Mark, a roofer with two names - one for Chestatee (Cedar Works) in Dawsonville Ga. and one for the Alpharetta area (Samples Roofing). From start to finish Cedar Works and it owner Mark Samples promises the moon and gives you a great warranty (5 years, I believe).

The process began in October 2018 with an "inspection" where I was told the roof was in great shape, of course that was after several visits to the previous homeowner who also had paid him for his "repairs". On November 12, this roofer was called back because the rain was pouring into the attic from where it was "repaired", as well as several other areas. The text response to this call was "as soon as this rain clears out I'll have somebody up there to take care of you".

Calls were made during the next week, after the rain had stopped and finally yet another text on November 20th asking when he was actually going to show up, as the roof had not healed itself and was still leaking. A reply stated that he was on my roof at 8:00 that morning -- I had subcontractors starting work on my home that morning at 7:30 and oddly enough not a single person saw a roofer climbing around!

On December 1st, I once again called as well as texted Cedar Works a/k/a Samples Roofing because of the continued leaks. On December 3rd another text arrived stating that "a work order with urgency" was typed up and I would receive a "call 24 hours in advance before arrival".

To continue this saga, I received a call this afternoon, January 10, 2019, telling me that on January 14 or 15, 2019, I would get a call and this "roofer" would be at my home for the "urgent care". OMG - I am so glad this guy did not go to medical school!!!

Now remember, this was the RUSH order for him. I know its been raining, right? Hmmm, but let's think about this for a minute -- since the initial call I have had a total tear off and replacement.

FOLKS I would suggest if this company comes knocking that you don't let them in if you value in your home (he does not care). Nearly 3 months later is apparently what he concerns a RUSH job for a repair but since then he has had time for 2 inspections right down the street for a real estate agent and their company. You see I had already paid him and so did the previous homeowners - so he got his money.

Kudos to his assistant for reminding me that this has been going on since last year and they had paper work that they were following up on in his basket, otherwise it may have fallen through the cracks on this review.

Steer clear of this company - DO NOT let them attempt to FIX your roof.

Since I have written this review of my experience with this company, I would normally like to offer a solution to the business, but in this case I will offer it to you - the consumer. I used a company out of Grayson, Ga - Total Pro Roofing. From start to finish they were professional. They had a project manager there (Keith Smith); they actually have given free roofs to the troops! They have called since the installation of the new roof and since all of the rains to check on my house. I will post a full review on this company asap - they were great!