- 1992 Hollidon Rd, Decatur, GA 30033
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Metal Roof
About the Business
What people say about “RST Roofing and Renovations, LLC”?
Customer feedback for RST Roofing and Renovations is predominantly positive, highlighting their professionalism, promptness, and effective communication. Many customers express satisfaction with the quality of work and the quick response times for repairs and inquiries. However, a few reviews indicate issues with follow-up and service availability, which may concern potential clients. Despite these occasional setbacks, the majority of customers appreciate the fair pricing and the courteous nature of the staff, making for a generally favorable impression of the company.
What Users Like The Most
- They were able to come on my timeline and got the job done very quickly.
- Their team is always respectful, responsible, and easy to work with.
- Jeff and his team are awesome! Replaced my roof within two days of reaching out.
- RST Roofing is the epitome of customer service.
- They got me an appointment the week that I called.
What Users Like The Least
- He's promised us an estimate about a month ago and we have not heard back from him.
- I find it to be odd that a technician would refuse to even provide service after knowing what side of town I reside on.
- Despite additional reminders sent by us, we haven't received a response.
Recommended Reviews
I don’t take leaving negative reviews lightly, especially for small, locally-owned businesses, but I feel it’s important to share our experience with RST Roofing and Renovations as a caution to others.
The roof on our home was replaced by RST less than three years ago, prior to our purchasing the house. Recently, we discovered a leak around the chimney area. Although we understood that the roof warranty wouldn’t transfer with the sale of the home, we decided to reach out to RST first for a quote, hoping they would stand by the quality of their work.
Initially, they were responsive. Jeff came out promptly to inspect the issue and informed my husband that a water test would be needed. He said the team would reach out soon to schedule it. After several days passed with no follow-up, I contacted them again. I was told that our file had been mistakenly marked as completed and that they would check availability and get back to us.
Unfortunately, this pattern of delayed responses and unfulfilled follow-ups continued. Despite repeated calls and reassurances from the scheduler, we never received a confirmed date or next steps. After waiting far too long, we decided to reach out to other roofing companies for evaluations.
Two reputable roofing companies came out, and both independently told us the same thing: the flashing around the chimney was improperly installed and needed to be completely redone. They both agreed that a water test was unnecessary, as it was a clear installation issue.
Given this, we reached out to RST one final time to ask if they would be willing to quote the necessary repairs to their previous work. The scheduler said he would speak to Jeff and get back to us. That last call was over a week ago, and unsurprisingly, we have not heard back.
We’re disappointed not just in the original workmanship but also in the lack of communication and accountability. I hope this review helps others make an informed decision when choosing a roofing company.
Not only do they have great pricing, they were able to come on my timeline and got the job done very quickly. Most house related projects are such a headache, it was a very fast stress free process!
They were professional and gave us flexibility in our quotes. Double-confirm your email address! I had trouble getting my quote in a timely manner due to typos in my email address.
- 1992 Hollidon Rd, Decatur, GA 30033
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Metal Roof