R.P. Lumber - Grinnell, IA

I've been in a handful of times for work to grab loadout items (quikcrete, mortar mix, ext). Carter in the back is doing an excellent job. Finds and loads all your items with a smile and a good attitude, if I could give 6 stars I would. Fantastic customer service.

Placed order with these guys for 2 pieces of 10’ gable trim. Waited the weekend and showed up to collect my material and they order the complete wrong thing and wrong material. We reordered the correct thing and waiting several more days only to get a call stating our order was canceled due to them no longer having a truck coming to town or something dumb. And they decided not only blame us for the incorrect material order but also trued to charge us almost 80$ to have 2 pieces of trim delivered TO THE STORE! When I tried to discuss other option and questioned what happened with our first order I was hung up on. Very unprofessional, very over priced. My company will not be doing business with them ever again. Poor customer service and even poorer management. I dont normally write reviews. But I highly recommend not doing business with this place. Atleast not if you want your stuff correct, ontime or even undamaged.

I went there and ordered rain gutters and associated parts. He promised to call me when they arrived, he said just a few days. Didn’t get a call. I went back two weeks later. He acted like he didn’t remember me, then he said that he will find my order and call me back that afternoon. No call came from him. I will never attempt to do any business again at this place. Seems to me, if you don’t know this guy, he will not care enough to care about your business with him. Go somewhere else would be my recommendation.