Original review August or Sept. 2018
The response to the initial inquiry about getting a quote was fast. The owner, Hyke "Nick" Holder, was a very pleasant man. He volunteers at a firehouse in Smyrna on the weekends. Out of the 4 quotes we got, he was the one who seemed to be the most reasonable. He was $150 cheaper than the lowest quote, but that was due to a "Marketing Discount" of $275 that was deducted from the total quote. We were told that this job was fairly straight forward and that it would only take one day to complete. He said that he would be present. That he avoided roofing jobs while he was at the firehouse.
The service date was set for a Friday, and he said that they would be here about 6:45 AM. At about 8:30 PM the night before we get a call from Nick, and he stated that there was a delay, the crew would be here about 10:30 instead of 6:45 AM.
Friday morning arrived but the crew didn't. At about 11:30 a handful of guys showed up to work. After they plugged in their microwave on my front porch and heated up their food, they sat in my neighbors yard on their shredded wicker furniture and ate lunch. Finally at 1:15 PM they started work.
The tear down seemed routine. I took pictures as they worked so that if I had any questions I could use the picture to explain my thoughts. After they pulled everything off they began installing the drip edge. This was about 5 PM. Nick had finally showed up and my husband asked him about the drip edge installation, and we asked Nick to please use nails instead of staples to secure the drip edge. He assured us they would go back over it with nails and that they could "tuck" the felt up under the drip edge. Shortly later Nick left, and the crew remained to continue working. What was a one day job had now become a two day job. The crew ripped off all the drip edge, and left the mangled mess in the yard with the other materials. They got the felt laid, but that was about it.
My husband called Nick that night, and got his voicemail. We asked about the drip edge, why was it ripped off and what was the plan for putting it on. (We got no response until Saturday night.)
The next day the crew returned early and began to install the drip edge. They brought some new pieces and those were used on the rakes, where they could be seen. For the eaves they grabbed from the mangled pile in the lawn and straightened them out. After they got the edges on they began to shingle.
In many spots it appeared that they only used 2 nails, and there were sections that they used shingles for a starter row. Overall, I was very unhappy with the work they did. When Nick finally called Saturday night, long after the work was complete we explained we had some issues to discuss. We arranged a time for him to come out when we could both be here.
When he arrived we explained all our concerns. He and his two supervisors, none of which were present during the actual install, went up on the roof. They checked several shingles, all of which had the proper nails. The supervisor explained the way they installed the shingles and how I misunderstood what was done. The mangled drip edge that was barely attached to the eaves, and the starter row were both a concern. The following day one of his supervisors returned and corrected these issues.
It has stormed since then and the roof is stable. I still have my doubts about the longevity of the roof. And while Nick has assured us that he will be able to fix any issues that arise, we have our doubts.
Update 04/18/2019: High winds had caused some issues. After contacting Nick we got an immediate response. Next day he was up there and fixed it. It meant alot that he stood by his work. Review edited from 3 to 4 stars.