- 2265 St Johns Bluff Rd S, Jacksonville, FL 32246
- Industrial Roofing
- Financing Available
- Licensed & Insured
- Green Roof
- Gable Roof
Other roofing contractors nearby
| Roofing contractors in Jacksonville, FL | ||||
|---|---|---|---|---|
| Company | Rating | Reviews | License | Online estimate |
| South Edge Roofing & Construction | 4.8 | 84 | — Not checked | No |
| NexGen Roofing | 5.0 | 82 | — Not checked | No |
| A. J. Wells Roofing & Construction | 4.7 | 82 | — Not checked | No |
| SEC Roofing & Construction Group | 4.9 | 80 | — Not checked | No |
About the Business
What people say about “Roof Wiser”?
Customer feedback on Tier 1 Roofing is mixed, with a significant number of reviews highlighting excellent customer service and quality workmanship. Many customers praise the responsiveness and professionalism of the staff, often mentioning specific individuals who contributed to their positive experiences. However, there are several severe complaints about lack of communication and unresolved issues, with some customers reporting difficulties in getting repairs or responses after the initial job. This contrast in experiences indicates potential issues in consistency and reliability, particularly in follow-up service.
What customers highlight
- They did an excellent job. Brent & Sam friendly and communicative throughout the process.
- Responsive, professional, and stand by their product.
- Top notch at customer service, the job was seamless.
- Everything went smoothly thanks in large part to Luther.
- Provided excellent customer service and delivered a quality new roof.
What customers mention as negative
- Horrible people to do business with. Disrespected me and didn't pay me my last paycheck.
- Never called for inspection; I'm having leaking problems and can't get a response.
- Left 10+ messages and never got a return call.
- The manager contacted us in a rude manner and demanded discounts without proper introduction.
- Most likely out of business; I can't reach anyone for repairs.
Recommended Reviews
Horrible people to do business with. Also they look like they don't pay their subcontractors because what you see there at their office is a lot of angry people looking for their paycheck and what you see is frustration and disappointment. Brent disrespected me, and my family and didn't pay me my last paycheck either. He can keep the money but everyone should know who they are dealing with. Insulted me with everything he could about my family and personal issues I shared with him. Very professional guy.
They did an excellent job. Brent & Sam friendly and communicative throughout the process. Brent, Thank you for all you do for all your Customers.
Had our roof replaced several years ago when they were Tier-1, and despite a turnover in their staff, they still stood by their work and repaired a small leak over five years later at no charge. Responsive, professional, and stand by their product.