- 170 Carter Ave, Louisville, KY 40229
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
About the Business
What people say about “Roof Guys”?
{
"summary": "Customer feedback leans heavily towards positive sentiments, with many praising the prompt communication, professionalism, and quality of service provided by Roof Guys. Several customers highlighted their quick response times and the thoroughness of their inspections and repairs. There are also mentions of their commitment to customer satisfaction and the honesty displayed during consultations. However, some customers did report issues with follow-up communication and scheduling, leading to concerns about consistency in service delivery.",
"liked": [
"They found the issue and repaired it in minutes!!! With no charge.",
"Jay responded quickly, resolved the issues during his inspection and answered any areas of concern.",
"The work was done quickly but appears to be done correctly and since we've had some rains afterwards, I feel confident.",
"I was impressed with the inspection and Travis' ability to articulate where we need to begin with replacing our roof!",
"100% recommend these guys. Quick response, honest quote, and the work was clean and professional."
],
"disliked": [
"I never received the estimate, even after reaching out on 7/8 as a reminder.",
"They tried to change the date and time of the work and then ask us about it afterwards instead of checking first.",
"I was told by an employee that if I wanted more information about my roof I should...",
"The person did the inspection using a broken phone.",
"The crew they sent stayed up on our roof 2
Recommended Reviews
Had a free inspection done on roof. Did not.
Receive no pictures of any damage. Why did several days for the inspection information come to me by email. The person did the inspection. Use a broken phone for.
Inspection ask the person to give me all pictures and what damage he's seen in writing so I can target him to the insurance company. Then I received just the price.It was going to cost me nothing else.No more. So stop by their business to find out why I do not get any pictures or any information about my roof. I was told by a employee that if I wanted more information about my roof I should have signed a contract so they can talk to my insurance agent.Because acurrently I wasn't smart enough to deal with the insurance people. So don't ask for no free inspection unless you are ready to sign a contract. I wouldn't let these people put a roof on my dog house. The way they treated me like I was stupid. Like I wasn't capable to handle my own business. It's sad.I'm 60 years old been in sales for 20 years.And having somebody tell me that I shouldn't decide a contract if I wanted more information about my roof that I called accompanying that.I think it might have done a good job.But I'll never know , so keep this in mind next time you want a roof
I reached out to Roof Guys for an estimate of repair on my soffit. I included pictures of my issue and they responded within 10 minutes or less after I finished typing. We set an appointment, they showed up before me and had my repair fixed while I was in route. I can’t thank them enough for their professionalism, timeliness and commitment to service. I would definitely recommend them for any future repairs.
The Roof Guys are the best in the business. From dealing with insurance companies to the end product, you can’t ask for more courteous and knowledgable people.
- 170 Carter Ave, Louisville, KY 40229
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available