- 722 Duck Lake Rd Suite 1, Lady Lake, FL 32159
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
About the Business
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What people say about “RoMac Building Supply”?
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Recommended Reviews
Ron Mangur was an excellent tech from RoMac. He came to my home on time, had patience and was able to explain my garage issue and how to maintain the garage in good working condition. I would recommend them for your garage needs.
I have left 3 positive reviews in my life and today one negative. Just got charged for something someone could have had a conversation with us over the phone about. A tech person. Never told us what the fee was going to be to come to the house . We thought it was still under warranty. No money or fee mentioned. In the end, all they wanted was our money. There was nothing wrong. Talk to the manager he didn't care. Charged.
Has this happened to you with this company? It did us.
Heres a 411 so this doesn't happen to you.
Ps..RoMac came back with a response to my other 1 star. What the OWNER said was false. I was not told of the fee. They were not at my house for 30 to 40 minutesand fyi no repair was made. The time on the call was the time it took being passed around the phone lines from department to department to try to find a manager to take my call. But of course one would expect somebody to come back and say that I was told about the fee. Its ok. They can say what they want. I am leaving this review so you all know and it doesn't happen to you.
My review is really a ONE star!!
...but it was bumped all the way to the back. I REPOSTED to a 5 STAR SO I WOULD BE AT THE FRONT.
Here is the complaint.
Upon calling RoMac, and explaining the issue we had, they NEVER TOLD US WE WERE BEING CHARGED A FEE. The phone person JUST SCHEDULED IT. This is a new house. We thought the call was under warranty because no money/fee mentioned. ***************So heads up!!
"In essence, failing to disclose a service call fee upfront is unethical and can be considered a deceptive business practice"
"Its unethical to hide this fee or fail to disclose it upfront."
They failed to disclose the service fee up front.
Because of that, we were not given THE OPTION TO DECIDE IF we WANTED THE CALL AND THE FEE.
I would have said no -
Very expensive.
I would have sought other alternatives.
So this is a heads up if you use this company.
I explained all of this to the Garage Door Manager, while the service tec was here.
No work was done.
Manager didn't care.
We were charged.
Nuff said.
- 722 Duck Lake Rd Suite 1, Lady Lake, FL 32159
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured