- 722 Duck Lake Rd Suite 1, Lady Lake, FL 32159
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
About the Business
What people say about “RoMac Building Supply”?
Customer feedback for RoMac is mixed, with a notable divide in experiences. While numerous reviews commend the technicians for their professionalism, prompt response times, and effective communication, there are serious concerns regarding transparency in pricing and customer service interactions. Some customers felt misled about charges for service calls and described negative interactions with staff, particularly in pre-service contexts. Additionally, the lack of clear communication about fees was a recurring issue mentioned by dissatisfied customers. Therefore, while many praise the service quality, significant complaints about communication and service charges detract from the overall sentiment.
What Users Like The Most
- Ron Mangur was an excellent tech from RoMac. He came to my home on time, had patience and was able to explain my garage issue.
- Our technician from RoMac was very quick to respond to our garage door issue. Within 24 hours of my call our garage door was working like new.
- Had to call today to get help with my garage door motor, and I spoke with Sheryl. She was very helpful and friendly.
- Tech Joey S. came to fix our inoperable garage door opener. He was very professional and explained what he was doing throughout the entire process.
- RoMac just replaced all the weather stripping and bottom gaskets on my two garage doors. The technician Heath showed up on time and did an excellent job.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
Ron Mangur was an excellent tech from RoMac. He came to my home on time, had patience and was able to explain my garage issue and how to maintain the garage in good working condition. I would recommend them for your garage needs.
I have left 3 positive reviews in my life and today one negative. Just got charged for something someone could have had a conversation with us over the phone about. A tech person. Never told us what the fee was going to be to come to the house . We thought it was still under warranty. No money or fee mentioned. In the end, all they wanted was our money. There was nothing wrong. Talk to the manager he didn't care. Charged.
Has this happened to you with this company? It did us.
Heres a 411 so this doesn't happen to you.
Ps..RoMac came back with a response to my other 1 star. What the OWNER said was false. I was not told of the fee. They were not at my house for 30 to 40 minutesand fyi no repair was made. The time on the call was the time it took being passed around the phone lines from department to department to try to find a manager to take my call. But of course one would expect somebody to come back and say that I was told about the fee. Its ok. They can say what they want. I am leaving this review so you all know and it doesn't happen to you.
My review is really a ONE star!!
...but it was bumped all the way to the back. I REPOSTED to a 5 STAR SO I WOULD BE AT THE FRONT.
Here is the complaint.
Upon calling RoMac, and explaining the issue we had, they NEVER TOLD US WE WERE BEING CHARGED A FEE. The phone person JUST SCHEDULED IT. This is a new house. We thought the call was under warranty because no money/fee mentioned. ***************So heads up!!
"In essence, failing to disclose a service call fee upfront is unethical and can be considered a deceptive business practice"
"Its unethical to hide this fee or fail to disclose it upfront."
They failed to disclose the service fee up front.
Because of that, we were not given THE OPTION TO DECIDE IF we WANTED THE CALL AND THE FEE.
I would have said no -
Very expensive.
I would have sought other alternatives.
So this is a heads up if you use this company.
I explained all of this to the Garage Door Manager, while the service tec was here.
No work was done.
Manager didn't care.
We were charged.
Nuff said.
- 722 Duck Lake Rd Suite 1, Lady Lake, FL 32159
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured