Rocky Mountain Roofers & Gutters
- 458 S Link Ln, Fort Collins, CO 80524
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- TPO Roof
About the Business
What people say about “Rocky Mountain Roofers & Gutters”?
```json
{
"summary": "Customer feedback about Rocky Mountain Roofers & Gutters is mixed, with a notable division between positive and negative experiences. Many customers praise the company for their prompt service, quality workmanship, and effective communication, particularly regarding insurance processes. However, several reviews highlight significant issues with quoting and billing practices, leading to frustrations and a lack of trust. While many customers express satisfaction with the quality of repairs, the complaints about inconsistent estimates and follow-up service create a more critical overall perception.",
"liked": [
"They cleaned up after themselves, did a roof inspection, and were very professional.",
"They were instrumental and extremely helpful getting us through the process with our insurance company.",
"The roofers were on time, were fast, and did a fantastic job.",
"I highly recommend this company to anyone looking for a good dependable roofing company.",
"The team communicated very well, was respectful when onsite, and finished the job with quality."
],
"disliked": [
"I would not recommend Rocky Mountain Roofers and Gutters for your needs.",
"They came back wanting another 13k... this place has serious issues if they can't get a quote closer than they gave us.",
"Took 2 calls to get them to schedule to evaluate our roof and 2 times to get the estimate correct.",
"If you don't like the work done on your gutters you are better off doing the work yourself.",
Recommended Reviews
The roof on one of my properties was damaged in a significant hail episode 3 years ago. Many homes in the area needed their roofs repaired or replaced most being covered by insurance. The roofers RMR&G sent did a good job but a year and a half later a leak occurred. RMR&G sent a repair person out in a timely manner and a fix was done. About 3 months later the leak happened again. RMR&G sent a more senior roofer out, again in a timely manner. The repair was redone and and the roofer brought a hose up onto the second floor roof to test the repair, its location, and adequacy. Recently we have had 2 major downpours with wind and no leaking! The roof was covered under warranty but I was apprehensive that the necessary expertise would in fact be able to determine the source of the leak due to lack of second floor attic accessibility in the area of the leak. I have been pleased with the interaction between myself and the company on the phone, with their follow up, and with the successful resolution of what could have been a forever problem. I feel confident in recommending this company after this experience with them.
The team at Rocky Mountain Roofers & Gutters just left my place after cleaning out our gutters. They did a super job, took pictures of their work to show me, cleaned up after themselves, did a roof inspection, and were very professional and nice folks. I will definitely have them back again for this service!
I would not recommend Rocky Mountain Roofers and Gutters for your needs.
In Jon's (A Manager for Rocky Mountain Roofers and Gutters) words his Is a company for people that are ok with "Not Perfect" work. Rocky Mountain Roofers and Gutters Is Ok for people that are OK with "So-So work".
Rocky Mountain Roofers and Gutters Is for people that are not "Persnickety" about the work done to their house.
Unless you are planning on watching everything that happens on your roof or to your gutter and inspecting in detail every action performed and are repaired to fight for a Job Well Done; I would pick a different Roofing company.
I own a town home. The other half of my building is owned by a real estate agent and Broker for NorthWest Real Estate, Lorraine S. Because of her occupation I trusted and accepted her recommendation to have Rocky Mountain Roofers and Gutters do the work to our roof and gutters.
There was intense communication and immediate call backs before work began. As soon as men were on my roof this experience all but disappeared. Any calls I made regarding concerns or questions were met with delayed response and convoluted excuses. My roof was mostly torn off by the first realization of this new business practice. My concerns were met with misdirection and finger pointing at details about my structure that I should be concerned with that were not Rocky Mountain Roofers and Gutters responsibility and I was not asking about. My questions were answered vaguely and with delayed response.
Jon, who at best I can tell, is the project manager for my Contract, was at my house twice; once to meet me and once to finally address my concerns after my refusal to pay for services do to an unmitigated error had remained unattended for two months after I voiced concern over it.
I seem to be in a battle over two unsightly crooked downspouts that were left despite my complaints. Both Bruno and Jon seem unaffected by this concern and dismissed me. Two months after my first phone call to Jon regarding the crooked downspouts, Jon finally goes out to my house to see in person where his "Gutter Guy", just a week before, removed the mounting brackets to one downspout from the side of my house and remounted them and the downspout over where it now buts into my water spigot but, now falls vertical. When I voiced concern about the exposed holes and newly drilled holes Jon said "you should be concerned about the front of the house where your grape vine was removed". Jon never revisited my concern with the side of the house leaving me to defend why the front of my house was not "perfect" because of My actions. Jon was not as concerned with His companies actions. Frustrated, I moved on to my primary concern, the remaining, still existing, crooked downspout at the rear of the house. Jon's comments to me in this regard were "Ya, its not perfect," "it is so-so" and "You are being kinda persnickety.", and finally he said "I don't thinks it's worth not paying your bill over.". Jon in his comments admitted truth to a visible and physical issue brought along with an adamant disregard for my house and his job in quality control.
Now, all this has raised concern with all other work performed that is not apparent to the eye or is hidden from view.
We are at a stand still as of this review with Jon stating "I will check with my Gutter Guy"
This was Nine days ago on the 9th of November 2020.
Unless you are planning on watching everything that happens on your roof or to your gutters and inspecting in detail every action performed and then willing to fight, possibly losing, I would pick a different Roofing company.
Edit.. I paid the bill and expected a response from them but I never heard back from anyone about my complaint to address this problem. It's been too long to readdress at this point.
Bad form and they have no concern for their integrity.
137 locals recently requested a quote
Company Locations
Head Office
Branch Offices
- 458 S Link Ln, Fort Collins, CO 80524
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- TPO Roof
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