Logo of Rockefeller's Cleaning & Restoration Company | Rockefeller's Construction, Inc.

Rockefeller's Cleaning & Restoration Company | Rockefeller's Construction, Inc.

  • 5514 Coal Ave SE, Albuquerque, NM 87108
  • 24/7 Emergency Repairs
  • Slate Roof
  • Green Roof
  • Asphalt Shingle Roof
  • Gable Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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Recommended Reviews

Overall Company Rating
Good 4.2
Out of 63 reviews
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Cody Misplay
Jun 26, 2025

Had a big roofing job and Rockefeller’s Construction came through. Their work was great, their team is great, and I feel confident in my roof for once! I'll definitely use their services again.

Gabriela macias
Mar 6, 2025

Great company! People are caring and understanding. By the time I contacted their company, I was incredibly frustrated due to pipes bursting and flooding my upstairs bathroom. Both mitigation and construction took care of the project and my only headache was dealing with my insurance. Cole made sure that everything was taken care of and Karen gave me constant updates on the project.
You can tell from the moment you answer their phone call to schedule an inspection that it is a family owned business. Could not recommend them more!

Brice Humes
Dec 19, 2024

**RockFeller's Construction**

I cannot speak highly enough about the exceptional service we received from RockFeller's Construction. From start to finish, they went above and beyond to ensure that our needs were met, especially during a challenging time of house water damage.

They were incredibly attentive throughout the entire process, always available to answer our questions and provide updates. What truly stood out was their presence during every insurance evaluation. They didn’t just show up—they took the initiative to communicate directly with the insurance adjuster on our behalf, making sure we received the full support and coverage we deserved.

If you’re dealing with house water damage, I would wholeheartedly recommend RockFeller's Construction. Their professionalism, expertise, and commitment to their clients truly set them apart. They made a stressful situation so much easier to navigate, and we couldn’t be more grateful!

Bo Behne
Dec 15, 2024

Rockefeller’s is an exceptional company to work with. Excellent communication, high standards on their work and always their staff has always been friendly. They are the lead restoration company in Albuquerque by a mile.

Brennen Behne
Dec 15, 2024

Recently had Rockefeller work on my house after some flood damage due to a disconnected dishwasher line. I really appreciated them helping navigating the insurance process. Their employees were professional, arrived on time, and did quality work. I’d highly recommend them and wish I had found them sooner.

C K
Dec 14, 2024

Homeowners and insurance companies beware. Rockefeller will promise a lot and deliver a poor product. The cleaning service destroyed multiple items of ours. The workers would smoke in front of our house and leave the butts on the ground. We had to manage thier subs who could never complete the job. We had to hire our own subs to get the job done. What should have taken 1 month took 4 and we couldn't move back into our home. We were lied to and taken advantage of. Do not trust what they say.

Lee Kitts
Feb 19, 2024

Rockefeller's Construction, Inc. was a company vetted by my insurance company and referred by them. From the first estimate meeting with owner Cole , I knew I was in good hands. I had extensive roof damage and a complicated restoration which took close to 4 months to complete. Everyone involved was professional and courteous and knowledgeable . It made the entire experience PAINLESS for me! I will forever be grateful to Anthony, the project manager assigned to my case, for attending to every detail imaginable every day. Scheduling was seamless with all the moving parts involved and Anthony made sure everything got done when he said it would, which is HUGE. All of the people I interacted with, from Karen in the business office, to all the subcontractors and workers, were highly competent and professional. And NEAT! Every day cleanup was part of the deal. I highly recommend this company for any kind of restoration work, roof replacement etc. My house feels brand new! Couldn't be happier.

Jonathan Peaden
Jan 23, 2024

Ryan and Manuel were awesome. Came in, got the job done so repairs could be made. I highly recommend this company. 10/10

Syndi Deblaay
Nov 18, 2023

This team is absolutely amazing. Ryan, Manuel, Kyle, Angel and their team we're in our home for extended amount of time did absolutely wonderful job professional and took a lot of anxiety away from myself and My family.. I have recommended them and will continue to recommend them to anyone.

Tawny DeYoung
Sep 29, 2023

Thank you to Ryan for helping me thru the restoration process for water damaged! The staff was all exceptional even though I was emotional at times dealing with all that entails in having your kitchen torn apart!

Daena Candace
Sep 28, 2023

We had a leak under our slab and our master bedroom was partially flooded. Our insurance chose Rockefeller to do the work, what a mistake! Overcharged and unhappy is how I feel about my experience with Rockefeller. The people are nice, but they missed 2 out of 3 appts. The best part of the service was done by Service Master, associated with Rockefeller. They dried out the carpet. I'm not clear about how much this cost (I never could get a bill from Service Master) but I recall about $900. I thought it was steep, but it did take 2 1/2 days to dry it out, so..
BUT when Rockefeller finally came out to clean and stretch the carpet in the master bedroom it took from 11:20 AM to 12:05 PM and cost $699.27. They didn't move the furniture. When the initial estimate was made I asked how much it would cost to clean our living room carpet (not affected in the leak) and I was told $100 to $200. I couldn't get a firm estimate. Luckily I asked before they began cleaning it, the cost would have been an additional $475+tax.
I normally pay my carpet guy $220 for both rooms.
Everybody has to make a living, but come on! It seems like Rockefeller likes to play fast and loose with insurance companies and clients alike.
Maybe our job was just too small. I've never had a damage claim like this before but I will take a much more pro-active roll with repairing our home should anything happen in the future. I could have saved my insurance company plenty of $ and plenty of aggravation on our part.

Sara Barr
Aug 24, 2023

Absolutely exceptional! The cleaning crew went above and beyond, showcasing thoughtfulness and a deliberate approach. We are thoroughly impressed with the final outcome of our home's cleaning. Our numerous requests and specific focal points were attended to without any hesitation. Furthermore, I noticed their attention to detail in addressing often overlooked areas—the cleaning of window sills and door frames, along with a meticulous vacuuming of every piece of fabric, from the tiniest cushion to the oversized couch. If this is their standard, it certainly sets them apart from the rest.

Jennifer Doss
Jul 28, 2023

Have you ever lost everything in your life in the blink of an eye (I have). Rockerfellers restoration was on the job the next day. They went through all the burnt ash and found items that could be cleaned and saved. We had a major house fire and every step of the way they wanted to help make things better. They’re staff was amazing friendly and compassionate. Even the owner and his son have gone above and beyond to help us in our darkest days. This company takes care of their staff and their customers and if I’m beyond grateful and thankful. You won’t go wrong with hiring this company. They will take care of you and your personal items.

Tyler Dunn
Jul 10, 2023

Very professional service and would highly recommend for mitigation. The team led by supervisor Angel were prompt, informative, professional and accommodating who was on site every step of the way to ensure completion done the correct way. The supervisor was very helpful, attentive and communicative throughout a difficult situation that helped the overall process.

Bernadette Ortega
Jun 5, 2023

Joanna, Roxanne, Cole, Andrew, and Manny were great to work with! They were professional, pleasant, helpful, on time and organized. I would highly recommend them to anyone needing their services!

Karen Burke
May 22, 2023

Hello,

So the repairs completed successfully on Thursday, May 18. Rockerfellers did an outstanding job with the restoration of my house.

Carey with Allstate, did an outstanding job streamlining the process and keeping the repairs going as smoothly and possible.

Thank you so much for helping me get my house back in order!

Signed,
David Waggoner

Josh Ballejos
May 12, 2023

Amazing company ! The customer service they provide is second to none! I would refer them to any one that is looking for honest and exceptional customer service ! Their quality of work is outstanding couldn’t be happier !

Vera Norwood
Mar 30, 2023

We have been clients of Rockefeller's for over ten years. They have been our routine cleaning company and done several deep cleans for us as well. We have used the construction side for roofing, plumbing, painting and remodel projects. The company is family owned and they take great pride in providing quality service. We highly recommend them. Vera Norwood

Bobbi Kay Nelson
Mar 28, 2023

We have been using Rockefeller's for at least 25 years. They are reliable and do an outstanding job. I can't imagine using another service. The entire team is fantastic.

K Fiaseu
Mar 28, 2023

We use Rockefellers for residential cleaning and they are fantastic. They are quick and always do a good job. Highly recommend!

Becca Jenks
Mar 27, 2023

I have been using Rockefellers for years! They do a wonderful job with our monthly house cleaning and get a lot done in a quick amount of time. They are very thoughtful and I 100% trust the group of people that come into our home to clean it. I would highly recommend this business!

Amy Parkman
Mar 20, 2023

This company has cleaned my home for many years in addition to the services listed below. The workers are trustworthy, thorough in their work and very pleasant to deal with.

joanna villa
Mar 14, 2023

All around good company.
From fires, mold restoration and deep cleaning.
They are Fast, friendly and professional. Hire them for anything needed.
Took great care of my valuables.

Kateri West
Feb 9, 2023

Dave and his team were awesome and got our home back to normal in a reasonable time. Very happy with the end results.

Jason Dossett
Jan 25, 2023

Have you ever lost everything? We had a major house fire and these guys were the angels through. Professional, effective, and profoundly empathetic empathetic. We struggled with a hostile insurance company and another contractor who left with our money.

They were meticulous and thorough. My oniy regret is we didn't hire them for the reconstruction phase

If you need restoration services. Hire them.

Luke Aughenbaugh
Dec 26, 2022

They don't show up on time or at all, miss deadlines, make problems they have to go back in and fix, and have been working on my home for 11 months now, and there is still major issues with plumbing, and electricity. They also won't answer their phones. They are crooks who are out to get insurance settlements, without regard for the families caught in cross hairs.

Edit: when they couldn't get us to sign off on problem after problem the owner told his crew we fired the staff and didn't want them back on the property and to drain the water from the plumbing issues they worsened, and left.

Kendyl Tucker
Oct 19, 2022

I found mold a while ago and had Rockefeller come and remediate the mold. Throughout the process, Ryan was very communicative and helpful. He made sure the work was done well and even came back to clean the floor from the job. I really appreciated him.

One area of growth is the overall communication with the company. I was often emailed by the office sraff on Friday at 4:30 regarding payment, scheduling, etc. So if I had questions, there was a rush to contact them before closing. Also, payment expectations were not discussed until 4:30 pm the NIGHT before they were to come do the job. My plan was to use a credit card but the extra cost of a credit card was ridiculous. So I frantically worked to get money into the correct account attached to the check. Had I had a heads up about the credit card fee, I wouldn't have been so stressed or panicked.

After the job was done I wanted to have Rockefeller put the wall back but it appeared that those specific contractors did not work after 2:30 pm and a quote just couldn't be scheduled. I was promised a number of times someone would get back to me, call me, etc and it just never happened. It was really frustrating. If they were over booked, or the schedule was too full, they should have just said so. It would have saved me weeks of waiting.

I really appreciated everything Ryan did for me with the mold but the communication from the company itself just fell short. Ryan gets 5 stars! Rockefeller as a company gets only 3.

Becky Herroon
Sep 27, 2022

I have not used this service, but I did run into an employee today at the black mesa gas station and he was very kind and polite. He brightened my day :)

Natalie Stewart
Aug 11, 2022

I would not call it full service, but they did dry out the water from under the carpeting. I still need to call my own contractor to repair the carpet they cut in order to do the dry out. They did the dry out, but I am giving 3 stars since they are listed as full-service and I don't believe that they are.

Clay Roberts
Jul 16, 2022

Rockefeller’s removed everything out of my apartment due to smoke damage. When they returned my property numerous items were missing. Larry gave me the run around for weeks and then "Ghosted." His workers "stole" my property and Larry, on numerous occasions, said he would replace my property. I called him for two-months and he's yet to return my calls or replace my stolen personal property. If you're looking for a company you can trust in your home look elsewhere. ROCKEFELLER’S ARE THIEVES!

Deneye
Feb 19, 2022

My flat roof needed too much repair, so we had Rockefeller redo the multi level/areas with TPO. It was a big job that needed to be carried out using multiple ladders for access. A crew of 4 talented and cheerful roofers completed the whole job in 2 days, including removing a truck load of gravel from the roof. Dave Tapp was the project manager and he could not have been more caring and considerate. I couldn't be happier.

Roberta Fiorina
Dec 30, 2021

Mr. Tapp is a professional in all aspects of life’s curve balls and was always willing and able to respond to the glitches that are bound to happen with all the water damage that lead onto many fast thinking solutions. He has been there for me with many phone calls and even on his vacation. I believe Rockefeller’s is very fortunate that he is on their team!

Karin Johnston
Dec 28, 2021

I have used Rockefeller Construction for two different major plumbing leaks requiring new floors, tile, etc. They restored home to excellent condition, people in all departments very professional and personable, good quality products used, handled interaction with insurance company. For having my life so disrupted I always felt that they cared strongly about the service they provide and that it was important for me to be satisfied with the work that was performed. Highly recommend.

Cathy Conn
Oct 19, 2021

After a devastating under the slab leak, we were referred to Rockefellers to restore the property to its original condition. Our relationship with Cole was outstanding! Even though it was crazy busy during this pandemic, Cole kept us informed every step of the way. Our hardwood was delayed due to the pandemic but Cole remained calm and gave me updates as we waited for it to arrive. When it did, Dennis from Select Floors did an absolutely pristine job of laying, sanding and sealing the newly laid hardwood. The drywall repairs and paint were done by Jacob to perfection (the water had seeped up the wall about half way). The affected area looks like a brand new house! I must commend Karen, the scheduler, as well. She handles the scheduling of the work like a pro and was always kind and understanding. Whenever I had a question or there were concerns about the bid and billing, we worked it out. There were constant checkins during the 5 month process even though the subs were behind and it was hard to get supplies. Larry, the owner from Rockefeller personally came by twice. We could not have been happier with the professionalism, attention to detail and understanding kindness that Rockefeller displayed! I highly recommend this well organized company!

yvonne real
Aug 14, 2021

We had a kitchen fire January of 2020 and everything got slowed down because of the pandemic but that's not the reason why I gave this place the lowest rating. We are a household of three including me and my parents, I'm still a minor so I had no control over anything that really happened. We recently got back into our newly renovated house in June because EVERYTHING was damaged from the smoke, the kitchen was the only real disaster place though. Now when this place gets put in charge of your stuff after a fire they compile an "Non-restorable" list, basically the stuff that got damaged to where they couldn't fix it. Now, one thing on this list which I found peculiar was my bookshelf and all the books in it! I thought it was policy that all books are unrestorable but my dad's comic book collection, his D&D books, and LITERALLY MISMATCH BOOKS I DIDN'T KNOW WE HAD, were saved. So we get back into the house and a few days later we get all our stuff back in boxes, okay okay going good so far but I go through all the boxes labeled "kids room" and suddenly! :0! None of my books are in there. None of the books that I had been collecting for my entire teenage life?? Apparently all the stuff on the non restorable list are THROWN AWAY. *THROWN AWAY*. I found this SHOCKING because my books were FINE. The fire didn't get to anything in my room not even most of the carpet. But hey! Now we get to spend another 500$ on a book collection!

Do not trust this place with your stuff. Half of it will get thrown away.

Justin Bell
May 17, 2021

Great company. On time and friendly employees that got the job done quickly. Everyone we dealt with went out of their way to accommodate our needs and we were really happy with the outcome. Highly recommended.

Joel Hernandez
Mar 25, 2021

I really wanted to go with these guys, the customer service rep Kim was very cordial and prompt in setting an appointment. Unfortunately her supervisor was the one who was supposed to do the estimate for some properties I manage and she couldn’t spare me five minutes of her time to wait for me while I wasted 30 minutes of my time to try to get in touch through the office. I went with Water Fire and Mold Albuquerque, those guys are more professional than this.

LeeAnne Davis
Feb 8, 2021

Cole was first on the scene and was very thorough listing everything to be accomplished. The follow-through for the work order was then turned over to David Tapp, Project Manager. I highly commend David for his prompt response, attention to detail, and excellent ability to coordinate all the repairs done in my home following a leak caused by my hot water heater. In addition, he has an excellent team comprised of Guillermo, Dago, Adrian, and Michael. They were hard workers and did an excellent job. The plumber, Jared, and his assistant, Angeli, were equally professional. I would highly recommend one and all. My sincere thanks for a job well done.

Ovide Morin
Jan 16, 2021

In our case, our roof leaked and destroyed most of the ceiling and wall in my daughter's bedroom. These guys did an outstanding job fixing the room. they were pleasant to work with as well. The results? I cant tell were the wall was blended in! Even with heavy knock down. I cant tell, can you?

Maya McKnight
Oct 6, 2020

Dave Tapp and Bree Hernandez were outstanding and key in helping me with my flooring and water damage clean with painting. They took my concerns seriously and rectified things when one of their former contractors did not provide the right flooring. They ensured that I had quality flooring and sent the best crews to help me. I will use Rockefeller again and again because of their incredible customer service and teamwork. They also provided quality work. Very happy with my flooring and ceiling. Highly recommend them and Rockefeller.

Beverly Duffy
Oct 3, 2020

I paid a contractor to repair leaks in my roof in December 2019. Their contract stated that they would not warranty their work. I had interviewed and received estimates from five different contractors before making my selection and thought I had made a good choice.

Heavy rains this year in 2020 caused the "repaired areas" as well as new ones to leak onto my ceilings. I decided to file a claim with my insurance company which determined that leaks were due to the age of my roof and fixtures not due to damages caused by hail etc. Repairs would be at my own expense.

Because I had failed to make a good choice of contractors, I asked my insurance company to recommend a few quality roofing contractors. I was told by my representative: "The ONLY roofing contractor we recommend and use is Rockefellers!"

I was soon in touch with Rockefellers who sent Mauricio to inspect my roof and areas which had been leaking. Mauricio is the ONLY one out of all the contractors I had interviewed back in December who ASKED to go into my attic to inspect the leaking areas! That turned out to be integral to the cause of the leaks.

He determined that the rain had been seeping beneath the wood siding on my chimney, running down a rafter, dripping onto the ceiling around my air vents and leaking around an area that had been capped where my swamp cooler had previously been.

Soon, Alex emailed me the estimate. I signed the contract and throughout the process, Alex was prompt and courteous in keeping me informed about dates and delays. She promptly replied to my questions.

The day came when Mauricio arrived promptly and on time to make the repairs to my roof. He worked with precision over three hot days. Each day he carefully cleared away any debris and construction materials so that you would never know any contractor had been working on my roof. The shingles are a perfect match and my chimney is brand new with its TPO wrapping as well as new siding.

After the completion of the repairs, Rockefellers and Mauricio came to inspect the quality and to confirm my satisfaction. I know that I made the right decision in choosing Rockefellers to repair my roof and highly, highly recommend them!!!

Jazz Garcia
Oct 1, 2020

They did a GREAT job removing all old insulation from the bottom of my trailer. Very professional and punctual. I highly recommend them!

Ellen Coman
Sep 18, 2020

We cannot say enough good things about Rockefeller's Construction!!! We have used them three times in the past year: e.g., (a) for total roof removal and replacement (with TPO membrane roof) due to hail damage that also involved drywall repair, installation of new insulation, and re-texturing / repainting of our entire kitchen; (b) for restoration and remodeling in our front hall bathroom due to a plumbing leak that caused water damage; and (c) for stucco repair of our front wall and entry arch. All three times, Dave Tapp was our Project Manager. He was VERY knowledgeable, responsive, sympathetic, and organized. He was a major reason that we continued to use Rockefeller's. The subcontractors were all quite skilled at what they did---and were also responsive and reliable. Ditto the Office Staff. We LOVE Rockefeller's Construction and are grateful for the excellent job that they did across all three projects!

Andrew Ribner
Sep 18, 2020

Rockefller’s Construction and Dave Tapp were wonderful. The quality of the repairs was excellent. They were responsive and very helpful in all phases of the process. The results were beautiful and top quality. I would recommend them to everyone!

Marla Higgins
Sep 10, 2020

This company was beyond perfect. Every single worker was pleasant, on time and the work was beyond my expectations. Guaranteed you'll have a positive experience with Rockefeller's.

Bill Armstrong
Sep 9, 2020

Rockefeller's Construction was the top choice of our insurance company to repair our roof following a hail storm. After seeing their work, I totally agree with USAA. Rockefeller's Construction truly was the right choice! From my initial contact with Bree Hernandez and Alex Borgeson in Rockefeller's scheduling department, I noted their courteous and efficient correspondence to keep me abreast of how they would approach this project. I appreciated the professionalism displayed by Cole Borgeson, our estimator and Rockefeller's Construction Department Manager, who carefully explained the damages as well as the repair process to me. The tile replacement done by Mauricio and his assistant was very impressive. Damage to the ceiling of our front porch was artistically fixed and painted by Joe, a carpenter. I also was grateful for the careful, post-work inspections performed by Dave Tapp, the project manager, who also answered many of my questions during his visits to our home. I highly recommend Rockefeller's Construction!

Amy G.
Aug 20, 2020

My roof was damaged by hail and the the repair required a total replacement of the roof and turned into a big job. Having Dave as a point person for communication proved invaluable since we were still trying to live in the home while the interior was repaired as well. Dave navigated the job to make sure it was done efficiently, professionally and expertly and at the end, we were very happy with the results. One year after the repair of the roof, we had a totally unrelated issue with leaking from the back wall of the house. I called Dave who came the same day to evaluate it and arrange through the company to set up a new job repair. He is absolutely committed to customer service and we are grateful for the high quality work that Rockefeller's provided.

Lisa D
Jun 18, 2020

Rockefeller’s did work on my home following multiple leaks in the roof. They replaced the roof, replaced drywall and painted. Everything was done very professionally and I highly recommend them. Dave and Cole were very reliable and a pleasure to work with.

Nicole Kapnison
Mar 16, 2020

These guys always come through with whatever our needs have been. We have used them for large clean up jobs that we couldn’t possibly have done ourselves, to our bi weekly cleaning service at home. They are always professional and timely and take care to respect our dogs and our sometimes odd requests to clean things a certain way.

April De Jong
Feb 4, 2020

After a roof leak, Rockefellers came in and did an excellent job of bringing my home back to order. Insulation, drywall, texture that matched other walls and ceiling and the perfectly matched paint job was exceptional. Each one of their staff was professional and courteous. Thanks Rockefeller if I ever need help again, your company will be called.

TD Walker
Nov 16, 2019

Rockefeller's did a great job restoring my house after hail storm roof leaks did a lot of damage. While that repair was underway, the washing machine malfunctioned and flooded the family room. Rockefeller's cleaned up that mess on an emergency basis and repaired all the damage. They worked with my insurance company to make it as painless as possible. Dave Tapp managed the projects diligently and professionally, and with all the other good people at Rockefeller's got my house put back to together. They are skilled, respectful, polite and very good at what they do. I am very appreciative.

Karen Macy
Oct 20, 2019

Wade, the estimator/ supervisor was on time for my roofing quote and honored the given estimate which emulates honesty. Dave Tapp, the Project Manager was punctual, polite, professional, returned phone calls in a timely fashion, and oversaw and managed the overall roofing project from beginning to end including the most minute cleanup. The roofing crew was polite, professional, and worked diligently to complete the roof. Would highly recommend this company for your roofing needs.

Gloria Klein
Oct 13, 2019

We will forever call Rockefeller for any construction or hard core cleaning projects. They were always on time when they said they would be here they were.
Cole and Dave are who we worked with and Alex in the office they were always so accommodating and nice. The men worked so hard the cleared and reshingled our roof in one day, the stucco work they did took a little longer but they painted the entire house in one day they work quickly yes but they do a beautiful job. We are so very please thank you Rockefeller.

Billy Pepper
Oct 9, 2019

Amazing company to work with on restoring our roof, siding, swamp cooler and more. This truly is a team of professionals.

Peggy C
Sep 12, 2019

Must say they are attentive when first appear to assist with in my case flooding & that’s where it ended. Came first night after calling about 3 pm giving us a time of 5- 9pm I said no one after 7 pm & sure enough about 7 pm he showed. Checking moisture meter telling us where damage is & explaining what the process is. Technician called code blue ( water damage) telling them his belief on extent of damage. Placed fans & dehumidifier & left about 10 pm saying he’d be back next day when ins adjuster would be here. Seems as soon as adjuster mentioned that he didn’t think they needed to remove granite countertops and cabinets technician lost interest ( less money??). The technician said he’d be back Saturday or Sunday to check on how things were drying out & would begin removing floors Monday. No show any of the three days & then another tech showed Tuesday. Second tech had no interest in this job mentioning numerous times how he had to hurry because he had another job to get to. All while I’m thinking your at this job so finish it up & then move on. #2 tech didn’t do what #1 tech said needed to be done & what he did do was half assed. They also left big black muddy /dirty marks on my hardwood that was remaining & when I mentioned this I was told it should just wash up. The technician should show a little respect for people’s homes & clean up messes they make.
After removing hardwood flooring he left the vinyl flooring which was under hardwood & then removed fans & dehumidifier so now my house was smelling so bad it was making me physically ill. When I mentioned smell he said he sprayed something & then I should spray some bleach. He returned after I called my insurance adjuster to get his take on situation my adjuster said they already had ok to remove all vinyl flooring & then tech #2 only removed what was obvious. Smell is now overwhelming &1 gal of bleach & 4 lbs of baking soda later still smelly.& kitchen filled with gnats from moisture Finally had the guys doing my new floors cut vinyl from under counter & that was the root of smell.
We were never even given any sort of contact information for Rockefeller’s until #2tech was leaving

I give glowing reviews to businesses that earn them & not often give bad ratings but in this case I’d give 0 stars if possible

Susan Speed
Sep 5, 2019

Rockefeller's helped us clean and repair a water leak in our laundry room and kitchen. They did a great job! Dave went above and beyond to make sure we had what we needed and was a great communicator. We even got quotes and hired them for some additional work.

OldsCool - Topic
Jul 2, 2019

Minus 5 if possible. So get this, Rockefellers Construction has been involved in mold remediation at our home for 4 weeks and tears apart area in our home damaged by water leak. So getting to challenge of not being able to deal with job because it’s not as easy as they hoped, owner decided solution was to pull off the job instead of stepping up to challenge. We treated them as decent as we possibly could to experience this solution? Then his man tells me their not authorized to do construction on mobile homes this far into project? Going to find out if that’s true cause if so Construction Industries should be interested in report of not only this but also damage they chose to leave behind. What a sorry approach to service. Would love to see owner respond to this review.....,

Deborah Trujillo
Jul 1, 2019

If I could leave zero stars I would. Worthless owner doesn't take responsibility for finishing the job he started. Company basically gutted my laundry room, even breaking a floor joist and walked off the job this a.m. because they don't know how to work on mobile homes they said. After being on the job a month ??? Just wanted to make the easy money and when the work got more difficult all of a sudden they didn't know how to do it. Someone needs to pull their license, rip offs.....

deborah montoya
Jun 18, 2019

This company doesn't even deserve a star. In my opinion all they care about is doing the fastest work possible and collecting the check. They are contracted with my home insurance company which is a racquet to begin with. They repaired my roof last September and destroyed my swamp cooler in the process. It continues to leak and they say it's an age issue with my cooler. It never leaked before. They attached my heater exhaust pipe on my roof so poorly that it blew off. They came to assess it last week and left it sitting on my roof with my pipe exposed into my house!!! It rained yesterday! Thanks Rockefeller for that little extra bit of incompetence. I would never ever recommend this company.

Hope McDermott
Mar 23, 2019

Very unprofessional customer service. Asked about how long till they could possibly began work and mentioned that they lost all of their subcontractors for roofing, so we were told the wait is 6 to 8 weeks. We currently have a leaking roof so this timeframe wouldn't be best. We asked if there's any possible way to get anyone out sooner for patch work and Erica Hernandez asked for our deposit so she could put us on the calendar. I simply responded "well I'm not sure we want to wait 6-8 weeks for the work to begin (mind you, this is the 21st of march. Hail and rain all day) so we might not want to go with Rockerfeller". Erica said "oh, ok" and then hung up. I emailed her the recording of the conversation and I mentioned that this was a very unprofessional way to handle a customers concerns. I attempted to reach out to her supervisor (Josh Popkey) but he said she didn't mean it.. On the 22nd, Josh came out and left his card in my door. No call, text, or anything regarding his presence at my house. I called him when we got home and asked about his visit and he was rude over the phone and didn't seem to care to address our roof repairs. He immediately wanted me to make a deposit so I could be placed on his wait list.
Not sure if you would like this type of customer service if you had a damaged roof over your family's head at night.

Kristen Donnelly
Mar 21, 2019

These folks did an amazing job on my house. My husband and I recently had our old tile removed and new tile installed, and EVERYTHING in our house was covered with a thick layer of dust. I don’t know how, but the cleaning crew managed to have the whole house sparkling in just a few hours. They cleaned the ceilings, walls, floors, cabinets, fixtures, wall hangings, furniture, washed all the dishes, and the list goes on. These folks are life savers!

Solve Maxwell
Aug 9, 2018

I know Rockefeller’s offers a lot of services and I hear great things about all of them. My experiences with them are with their House cleaning services. I have them through once a month and they do a phenomenal job every time!! I’ve tried many companies and I couldn’t be happier, such a professional crew! Hopefully I can utilize their other departments and have my house remodeled soon!

David Drucker
Mar 17, 2018

I have been using Rockefeller's for bi-weekly house cleaning for five years now. They always do a great job, and when I've needed special cleaning services (over and above the usual), they can always assemble a team just for that purpose. I highly recommend them.

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  • 5514 Coal Ave SE, Albuquerque, NM 87108
  • 24/7 Emergency Repairs
  • Slate Roof
  • Green Roof
  • Asphalt Shingle Roof
  • Gable Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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