- 7475 E Main St, Farmington, NM 87402
- Commercial Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated
- Metal Roof
About the Business
What people say about “Quality RV”?
Customer reviews reflect a predominantly positive sentiment towards Quality RV, with many highlighting their exceptional customer service and efficient repair services. Several customers praised the quick response times and willingness to accommodate needs, especially during emergencies. However, one review noted significant issues with communication and follow-up, indicating that not all experiences were seamless. Delivery services and the overall rental process were generally described as streamlined and user-friendly. Despite a few isolated complaints, the majority of feedback underscores a commitment to quality and customer satisfaction.
What Users Like The Most
- The rental was as expected.... great.
- They went above and beyond to have a new stove expedited from Florida.
- The staff was friendly and extremely helpful.
- They deliver quality work, could not ask for more.
- They are available via phone to answer questions.
What Users Like The Least
- They are very disrespectful of other people's time, do not follow-up, and do not return phone calls.
- The battery in the RV we rented was dead and did not hold a charge.
- There was no attempt to make things fair upon returning.
- I was smelling gas both inside and outside the cabin.
- The thermostat also did not work properly.
Recommended Reviews
I had an appointment to get an estimate done. The woman was not there. I rescheduled, and she took a few pictures. She said I would have the estimate in a couple of days. She never sent it, and I left at least a dozen messages. Two months later, I drove back there and made an appointment for Monday for the one-hour repair. Three minutes before my appointment, when I was waiting outside, she said they would be there in 20-30 minutes. Hey, I have a life too. They are very disrespectful of other's people's time, do not follow-up, and do not return phone calls. I strongly suggest you go somewhere else.
Our experience with Quality RV was streamlined, convenient, reasonably priced, and with quality customer service. We went with a short 17' Palomino tow-able during fathers day weekend. The polite, and accommodating family who run this outfit were very professional, and were willing to allow another day without charge because of the holiday on a Sunday. The RV was waiting for us out front when we arrived, the paperwork, and walk thru was approximately 15 mins. The rental was as expected.... great. I must confess, that I did return the Palomino with a dirty floor, and a day early on Father's Day for this Quality RV has my sincere apologies. No excuse for a dirty floor, but we had also rented a bouncy castle from jump4fun, and a borrowed truck from a relative there in New Mexico, and I was trying to return all in one shot. Thank you Quality RV. Highly recommended.
I highly recommend Quality RV for all your RV ing needs!!!! We experienced a propane leak in our Suburban stove while on a multi months long trip, far from home. I called Quality RV and they were able to look at our issue right away. After diagnosing the issue, they were able to handle a warranty replacement from the manufacturer. They went above and beyond to have a new stove expedited from Florida. Within a matter of days they installed our newly arrived unit and we could not be any happier!!! They really saved our trip, especially considering I need my coffee in the morning. This is a family owned business and we were treated with the utmost care and professionalism. My hats off to the owners, Shasta and Brandon, as well as our service tech, Donovan. We really appreciate your help!!!!
- 7475 E Main St, Farmington, NM 87402
- Commercial Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated
- Metal Roof