- 3520 Eveningside Dr NW, Cleveland, TN 37312
- Residential Roofing
- Free Estimates
- Licensed & Insured
- Gable Roof
- Hip Roof
About the Business
What people say about “RivCo”?
Customer reviews reflect a highly positive sentiment towards RivCo, particularly highlighting their exceptional workmanship, professionalism, and communication throughout various home improvement projects. Many customers praised the quality of the work done, often remarking on timely completions and responsiveness. However, some negative feedback indicates serious issues with communication and service follow-up after project completion. These concerns have slightly marred the overall perception, emphasizing the need for improved customer service in addressing post-job issues.
What Users Like The Most
- They did a great job!
- The team was very helpful and completed the job sooner than we expected.
- Really great customer service, the product quality is consistently outstanding.
- I couldn't recommend anyone other than RIVCO. Your money will be well spent.
- The team was professional and friendly as well.
What Users Like The Least
- I regrettably went ahead and agreed to have them replace 2 normal bathroom doors.
- I never heard from him after mentioning a problem that needed to be looked at.
- They just randomly showed up and wanted to work several weeks later.
Recommended Reviews
Alex and his team transformed our screened in porch to a 4 season room with lots of windows and added a wooden deck off the porch. We love the room! They did a great job!
Almost $6000 for 2 doors. They said the job was done.
I don’t know how RivCo has any good reviews.
After a very difficult time of trying to get these clowns to communicate with me to just give me an estimate, I regrettably went ahead and agreed to have them replace 2 normal bathroom doors.
We needed pocket doors for both the bathrooms because normal doors interfere with our Grandparent’s walkers and wheelchairs.
This whole thing is a hassle and 100% truthfully I was not a pleasant customer because they put me off many times by giving excuses. The other day I was messaged about another contractor coming back, but nobody came out.
This past Sunday, Alex, the owner called me. He started with telling me the job is done. I had already sent a text to Candace, who is the only person who was supposed to be communicating with me, as I was done with Alex and Jesse due to poor communication. Candace does a good job communicating and knows how to speak to customers properly. Alex severely lacks the skills to handle upset customers.
I stopped Alex as he tried to go into talking about estimates for other work even though we still need the pocket doors done.
I’m going to add video and pics so you can see what I talked to him about. This guy and whoever he has come out must have never done pocket doors.
No hardware for the doors, gaps up high, no way to lock them for privacy, and the doors are crooked. The master bath door doesn’t even close halfway because it stops on the tile. The outlet in the master bedroom wall sticks out, and has no face plate. There’s cuts and smudges on the wall. Sensors on the ceiling for light are not flush and the fan has no way to shut off and only have light.
Heck they left a huge mess in our laundry room from going into the attic. There is more and I am sick of typing…..
Update:
They sent someone who helps them occasionally. The guy cut the Sheetrock out again fixed both doors. Locking the door is a bit tricky, but I’m letting that go.
When he cut out the Sheetrock again, there was a huge gap above the door frame that extended across to where the door goes into the wall. There should have been boards placed to fill in the gap for support. The ceiling could have bowed down in time.
I do not recommend RIVCO. I have signed with another company to do other projects, that would have went to RivCo if they did a good job on the pocket doors. They were aware of this.
Turns out we paid about $2000 more than some other company would have charged us for the pocket door job, and it was an awful experience.
Rivco did a great job on our roof. The team was very helpful and completed the job sooner than we expected. I would recommend them for your project!
- 3520 Eveningside Dr NW, Cleveland, TN 37312
- Residential Roofing
- Free Estimates
- Licensed & Insured
- Gable Roof
- Hip Roof