Rising Sun Solar

6 years ago I selected Rising Sun Solar to install a system at my home in Kona. The install was successful without incident until it wasn't.

When I arrived in January 2024 the system was down and both the LG Chem battery and Solar Edge inverter were shot. It took 7 months to resolve these problems and I'm still not sure things are fixed because the solar array isn't communicating.

I just received a quote for $563 for a Solar Edge communication card, which is a warrant item and free, and another $600 to install it, which is a 30-60 minute install.

Anyone who reads this bad review should know I was a Midwest Solar installer who has installed thousands of systems, a large number of the with Solar Edge inverters.

If I could give less than one star for their service function I would. I would not recommend this company

Sad to write this review as I really tried to find a resolution. Customer service blew it. It was clearly agreed before we signed a contract that the purchase of my system would include the removal of the old panel on my roof which powered only my hot water heater. I paid $40k upfront, waited months for the install. When the new system was installed, the workers took down the old panel but didn’t connect the hot water heater to the main house electricity so for a month we’ve had no hot water. I tried over and over to get them to hook up the hot water heater back to the house. They refused saying they did me a favor by taking down the old panels and that doesn’t obligate them to do me another favor. So the system is up and powering my house with the exception of my hot water heater. No apologies, no concession, no resolution. For $40k I’m baffled that they feel it’s ok to say the job is complete. They gave me the number of an electrician so I can hire the work out myself. Mind blown. Really wish we didn’t end the process this way. But they got their commission so guess they don’t care. Sad.

Rising Sun did a fantastic job. They were always on time, professional, and made sure everything was clean when they were finished. They were always quick to respond to any question asked. I am very pleased with our solar and how the install turned out. If you want solar, go with Rising Sun!

Rising Sun Solar is an excellent company to work with. The people working there work well as a team to get the job done, from sales, to executing the project, and making sure the solar system is working properly. We had solar panels and Tesla battery backup installed by Rising Sun Solar. The people were easy to work with, and focused on meeting our electrical needs. They answered our questions making sure we understood the answers and what was being executed. Once the system was up and operating, they made sure we understood how the Tesla app worked by walking us through it. We appreciated the work they did, their do diligence, and would highly recommend the Rising Sun Solar.

Really happy with our Solar System from Rising Sun, the project had some delays (shipping etc) but they communicated them all along before they happened so we were prepared. They brought us thru the inspections and going live with Helco. Great job!

Brooke Bohnhoff was fantastic. Very accommodating. A few times, she had to help resolve some possible misunderstandings between your project manager to the mechanical drawer to accounting, etc. She also was very good in answering my questions and requests. Everyone from Houston Aki and his associate (sorry, I forget his name) to Richard Waiau were awesome. They are hard working, very competent, and knowledgeable about what they were doing. Their follow through was exceptional. Did exactly what I asked. Again, answering my questions. Very professional. Very personable and friendly. They are the very reasons as to why I would consider in doing business with and recommend Rising Sun Solar, LLC.

We are pleased with the final product - the system is working well and exceeding the output specified in the contract. The project took much longer than anticipated, in part because of issues with the supply chain. Some of the delays were caused by errors in project management, i.e. workers on site without the required parts on two or three occasions. This didn't add to our expense but was irritating. We would recommend that anyone contracting for solar negotiate a completion date in the contract with some sort of deduction for delays.

We had excellent service and installation.
Rising Solar was most helpful with all aspects including the tax ramifications. I would strongly recommend them.

Highest quality product and excellent service throughout the whole process. Very much appreciated the professional, timely install and post-install customer service. Can not ask for a better solar purchase and installation experience. Mahalo Rising Sun Solar!

About a year ago my wife and I decided to go solar to save money and to help the environment. After talking with 4 solar companies, we circled back around and decided to give Rising Sun our business. It was the best decision we made and the easiest. Our sales representative John Collins made the process easy and was transparent with us during all stages of the build. Rising Suns technicians and crew members were very professional, polite, timely and very clean on the job site. Rising sun support staff in the office were also amazing. They answered all my calls and returned any missed calls in a timely manner. If I ever must do this again, I will definitely call John. Thanks, Rising Sun for all you did for me and my family. Highly recommend!

Great experience with Rising Sun Solar! My salesperson, Brooke, was helpful and always available to answer questions and get back to me when I called. They took me step through step through the process, and had good financing options to help make it cheaper than my Helco bill to invest in my own energy power plant! My end result is a high quality PV system with Tesla batteries, a $25 electric bill, and I even had battery backup for power in a recent power outage. I could not be happier with my experience with Rising Sun Solar!

There’s many great things I can say. We operate a solar cleaning company on the Big Island. Every customer we service is always asked who the installer was, the feed back we get from our customers about Rising Sun Solar are
• Excellent Customer Service
• Fast & Reliable
• Staff very professional
& list goes on.

Every system we service is always inspected all of rising sun installations are well mounted, DC wires well zip tied, no damaged modules. Overall clean installation.

I would recommend rising sun solar to anyone that is looking to get their alternative source of energy from their modules and reduce the high electric bills.

⭐️⭐️⭐️⭐️⭐️

After install 6 years ago no one comes out to maintain or even clean the panels as I lease my panels. I’ve been having problems with my bill, found a tech needed to come out re-established communication. Which took a few weeks to schedule and finally a tech came out a total almost 2 months in the meantime my electric is getting higher each and every month. After the tech came out he said the next step is they will monitor the system and get back to me. No one got back to me and then my bill tripled this pasted month. I looked at the solar edge app and saw 1/2 of my panels was not working. I called 10/18 @ 10am and still today I have not received a call back from someone to discuss this issue. Doesn’t anyone monitor these things or get notified it’s not working and needs to be looked at.

The experience has not been nearly what I had hoped for on our solar installation. The equipment they used, Tesla power walls and Sun Power solar panels with Solar Edge inverters have worked very well. The issues I have are slow, and sometimes no response to questions and issues that arise. I also had a problem post install where the electrical wiring changes that were done on the house resulted in a short in the main wiring. The electrical panel was smoking and sparks were coming out of the main meter panel that were caused by the changes they made. They came out and repaired the short, but put it back the exact the same way it was, stating that they would return and modify it to prevent the same issue. it has been over 2 weeks and they have not responded to any communication requesting an update on when they expect to return to resolve the issue.

Edit: So at this point, Rising Sun still has not reached out to me as they responded that they would. I find it amazing that they can respond to a Google review in 24 hours, but do not have the ability to respond directly to their customers. Very disappointed in their communication and service.

Pretty impressive company! I would highly recommend this company. The app is fantastic! The staff were all respectful and friendly. They were very thorough . They went over everything with us. Once it was Installed, we were able to have it turned on in a week when the county came out to inspect. Great company and great crew! 5 start company!!
Mahalo!