Logo of Rising Sun Solar

Rising Sun Solar

  • 875 Kanoelehua Ave B1, Hilo, HI 96720
  • Commercial Roofing
  • Licensed & Insured
  • Locally Owned & Operated
  • Warranties Offered
  • Slate Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

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What people say about “Rising Sun Solar”?

There are not enough reviews yet to form a clear opinion about Rising Sun Solar

Recommended Reviews

Overall Company Rating
Good 4.2
Out of 18 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
minh vuong
May 20, 2025

It was a difficult project because of the trouble with the HOA. But Rising Sun Solar worked with me at every stage to get the installation done. They took care of all the permits required by the County and the power company. They even helped me sell the old solar panels and micro-inverters. The new system was actually installed while I was absent but it was done well and the system has now been running for three months without any issues. The team was in contact with me before and during the installation so that all questions that need to be answered were answered.

I would like to specifically acknowledge Ryan Tormey, the project manager, Brooke Bonhoff, Rising Sun Solar's representative on the Big Island, and Richard Waiau, the installation team's lead. Altogether a great team and a successful project in spite of all the challenges coming from the HOA.

Bill Neilson
Apr 22, 2025

Rising Sun Solar installed two Enphase brand Batteries (added to my 'existing' solar system that was installed by another contractor that stopped supporting their residential solar work, and said I must find another contractor to add needed batteries- since they didn't install enough). Over a 6-month period, I had contacted every Enphase contractor on island and each one burst out laughing and said: "There's NO money in that for us (installing 2 extra batteries for a customer), the money is in whole full solar system installations- and we're only here to make as much money as possible- such a project would be a waste of our time- Sorry, can't help you, Good Luck !" Rising Sun was the ONLY Enphase certified solar contractor that said "YES" we can (and will) help you ! So, I highly recommend Rising Sun. I will be contacting them to install full solar system on any future property purchases. Rising Sun did everything by the book dealing with County Permitting, HELCO, and my Bank loan department. Everything was done very professionally, pleasant to deal with and good communication throughout each phase of the project. Mahalo Rising Sun- Much Appreciated !

Rick Hill
Feb 2, 2025

Rising sun did an excellent job from start to finish! Their Sales person Brooke is very knowledgeable and customized our system to our specific needs while maximizing tax benefits and system efficiency. Ryan the project manager (also very knowledgeable) streamlined the timeline to get the system installed within our required dates. And the whole team of installers and electricians, were the most professional, competent and responsive of any technicians I've worked with in my time living on the island. A true pleasure to work with. The system has performed flawlessly since installation including keeping us up and running during several HELCO power outages. We're very happy with our new system and look forward to optimizing it for complete independence.

Barry Shear
Jul 18, 2024

6 years ago I selected Rising Sun Solar to install a system at my home in Kona. The install was successful without incident until it wasn't.

When I arrived in January 2024 the system was down and both the LG Chem battery and Solar Edge inverter were shot. It took 7 months to resolve these problems and I'm still not sure things are fixed because the solar array isn't communicating.

I just received a quote for $563 for a Solar Edge communication card, which is a warrant item and free, and another $600 to install it, which is a 30-60 minute install.

Anyone who reads this bad review should know I was a Midwest Solar installer who has installed thousands of systems, a large number of the with Solar Edge inverters.

If I could give less than one star for their service function I would. I would not recommend this company

yael claussen
Apr 18, 2024

Sad to write this review as I really tried to find a resolution. Customer service blew it. It was clearly agreed before we signed a contract that the purchase of my system would include the removal of the old panel on my roof which powered only my hot water heater. I paid $40k upfront, waited months for the install. When the new system was installed, the workers took down the old panel but didn’t connect the hot water heater to the main house electricity so for a month we’ve had no hot water. I tried over and over to get them to hook up the hot water heater back to the house. They refused saying they did me a favor by taking down the old panels and that doesn’t obligate them to do me another favor. So the system is up and powering my house with the exception of my hot water heater. No apologies, no concession, no resolution. For $40k I’m baffled that they feel it’s ok to say the job is complete. They gave me the number of an electrician so I can hire the work out myself. Mind blown. Really wish we didn’t end the process this way. But they got their commission so guess they don’t care. Sad.

Jeremy Coty
Feb 1, 2024

Rising Sun did a fantastic job. They were always on time, professional, and made sure everything was clean when they were finished. They were always quick to respond to any question asked. I am very pleased with our solar and how the install turned out. If you want solar, go with Rising Sun!

Peter Dorsette
Jan 20, 2024

Rising Sun Solar is an excellent company to work with. The people working there work well as a team to get the job done, from sales, to executing the project, and making sure the solar system is working properly. We had solar panels and Tesla battery backup installed by Rising Sun Solar. The people were easy to work with, and focused on meeting our electrical needs. They answered our questions making sure we understood the answers and what was being executed. Once the system was up and operating, they made sure we understood how the Tesla app worked by walking us through it. We appreciated the work they did, their do diligence, and would highly recommend the Rising Sun Solar.

Meredith Oz
Dec 29, 2023

Really happy with our Solar System from Rising Sun, the project had some delays (shipping etc) but they communicated them all along before they happened so we were prepared. They brought us thru the inspections and going live with Helco. Great job!

Joseph Lee
Dec 28, 2023

Brooke Bohnhoff was fantastic. Very accommodating. A few times, she had to help resolve some possible misunderstandings between your project manager to the mechanical drawer to accounting, etc. She also was very good in answering my questions and requests. Everyone from Houston Aki and his associate (sorry, I forget his name) to Richard Waiau were awesome. They are hard working, very competent, and knowledgeable about what they were doing. Their follow through was exceptional. Did exactly what I asked. Again, answering my questions. Very professional. Very personable and friendly. They are the very reasons as to why I would consider in doing business with and recommend Rising Sun Solar, LLC.

Michael Gaston
Nov 15, 2023

We are pleased with the final product - the system is working well and exceeding the output specified in the contract. The project took much longer than anticipated, in part because of issues with the supply chain. Some of the delays were caused by errors in project management, i.e. workers on site without the required parts on two or three occasions. This didn't add to our expense but was irritating. We would recommend that anyone contracting for solar negotiate a completion date in the contract with some sort of deduction for delays.

Bob Cappelloni
Aug 26, 2023

We had excellent service and installation.
Rising Solar was most helpful with all aspects including the tax ramifications. I would strongly recommend them.

John 'Skipper' Townsend
Jun 15, 2023

Highest quality product and excellent service throughout the whole process. Very much appreciated the professional, timely install and post-install customer service. Can not ask for a better solar purchase and installation experience. Mahalo Rising Sun Solar!

Joe Potter
Jun 5, 2023

About a year ago my wife and I decided to go solar to save money and to help the environment. After talking with 4 solar companies, we circled back around and decided to give Rising Sun our business. It was the best decision we made and the easiest. Our sales representative John Collins made the process easy and was transparent with us during all stages of the build. Rising Suns technicians and crew members were very professional, polite, timely and very clean on the job site. Rising sun support staff in the office were also amazing. They answered all my calls and returned any missed calls in a timely manner. If I ever must do this again, I will definitely call John. Thanks, Rising Sun for all you did for me and my family. Highly recommend!

G Tehaamatai
Mar 13, 2023

Great experience with Rising Sun Solar! My salesperson, Brooke, was helpful and always available to answer questions and get back to me when I called. They took me step through step through the process, and had good financing options to help make it cheaper than my Helco bill to invest in my own energy power plant! My end result is a high quality PV system with Tesla batteries, a $25 electric bill, and I even had battery backup for power in a recent power outage. I could not be happier with my experience with Rising Sun Solar!

Luis Alfaro
Mar 11, 2023

There’s many great things I can say. We operate a solar cleaning company on the Big Island. Every customer we service is always asked who the installer was, the feed back we get from our customers about Rising Sun Solar are
• Excellent Customer Service
• Fast & Reliable
• Staff very professional
& list goes on.

Every system we service is always inspected all of rising sun installations are well mounted, DC wires well zip tied, no damaged modules. Overall clean installation.

I would recommend rising sun solar to anyone that is looking to get their alternative source of energy from their modules and reduce the high electric bills.

⭐️⭐️⭐️⭐️⭐️

Aprilin Kolii
Oct 24, 2022

After install 6 years ago no one comes out to maintain or even clean the panels as I lease my panels. I’ve been having problems with my bill, found a tech needed to come out re-established communication. Which took a few weeks to schedule and finally a tech came out a total almost 2 months in the meantime my electric is getting higher each and every month. After the tech came out he said the next step is they will monitor the system and get back to me. No one got back to me and then my bill tripled this pasted month. I looked at the solar edge app and saw 1/2 of my panels was not working. I called 10/18 @ 10am and still today I have not received a call back from someone to discuss this issue. Doesn’t anyone monitor these things or get notified it’s not working and needs to be looked at.

Erik Fuller
Sep 30, 2022

The experience has not been nearly what I had hoped for on our solar installation. The equipment they used, Tesla power walls and Sun Power solar panels with Solar Edge inverters have worked very well. The issues I have are slow, and sometimes no response to questions and issues that arise. I also had a problem post install where the electrical wiring changes that were done on the house resulted in a short in the main wiring. The electrical panel was smoking and sparks were coming out of the main meter panel that were caused by the changes they made. They came out and repaired the short, but put it back the exact the same way it was, stating that they would return and modify it to prevent the same issue. it has been over 2 weeks and they have not responded to any communication requesting an update on when they expect to return to resolve the issue.

Edit: So at this point, Rising Sun still has not reached out to me as they responded that they would. I find it amazing that they can respond to a Google review in 24 hours, but do not have the ability to respond directly to their customers. Very disappointed in their communication and service.

Judi Goldman
Sep 25, 2022

Pretty impressive company! I would highly recommend this company. The app is fantastic! The staff were all respectful and friendly. They were very thorough . They went over everything with us. Once it was Installed, we were able to have it turned on in a week when the county came out to inspect. Great company and great crew! 5 start company!!
Mahalo!

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137 locals recently requested a quote
  • 875 Kanoelehua Ave B1, Hilo, HI 96720
  • Commercial Roofing
  • Licensed & Insured
  • Locally Owned & Operated
  • Warranties Offered
  • Slate Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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