RestoreMasters Contracting LLC Minnesota

I am submitting this review to caution others from hiring this company. Our experience has been overwhelmingly negative from the very beginning. What was supposed to be a straightforward project turned into a stressful and drawn-out ordeal.

There was no clear communication about when the work would begin or how long it would take. We were frequently left in the dark, unable to get consistent updates. At one point, our driveway was blocked and we were unable to leave our home, with no prior notice or effort to coordinate access.

The quality of the work was far below expectations. The roof was not installed properly, and we noticed bubbling and other flaws shortly after completion. They painted parts of our property, such as a chimney pipe, that did not require any painting, and in doing so, created additional issues. Drain grates were damaged during the process, and nails, garbage, and other debris were left around our yard and the exterior of the house.

To make matters worse, the company submitted the wrong house information to the city multiple times and failed to complete the necessary permitting process. Despite these ongoing issues, we have continued to receive billing statements for the last year and a half, without explanation or justification. It has become clear that this company lacks the professionalism, accountability, and integrity that homeowners deserve when making a significant investment in their property.

This has been the single worst experience we have ever had with a contractor. I am extremely disappointed that they are still operating and encourage anyone considering their services to look elsewhere. The frustration and damage this caused us was not worth it.

Restore Masters was a pleasure to work with. After our neighbors with a roof only one year old, had it replaced because of hail damage, I called my insurance company to get our roof checked. I was told there was only 800 some dollars of damage to our whole roof and to, basically, not worry about it, per our insurance adjuster. I contacted Restore Masters for a second opinion. Long story short, Joseph Simpson with Restore Masters was able to get our whole roof, gutters and downspouts replaced thru our insurance company. 28k in materials and labor! Joe and his team were easy to work with, executed the job in a very timely manner and communicated scheduling and work to be performed very effectively. Paperwork (something I despise) was easy and they took care of the leg work with my insurance company. They also were careful enough around our permanent christmas lights and wiring,
so nothing was damaged! Highly recommend these guys! Thanks Restore Masters!

We worked with Joe Simpson at RestoreMasters LLC. Joe helped us from start to finish to replace our roof due to hail and storm damage. He and his team worked with our insurance company to coordinate. Roof turned out great! The construction crew did a great job from set up to clean up. I recommend working with Joe Simpson at this RestoreMasters LLC location.