Rescue One

Highly recommend rescue one for water leaks and general restoration. I had the unfortunate experience a behind the wall accident resulting in mold and water damage. Paul and his crew assess the damage and gave accurate estimates of Total Restoration. Crew was very professional and handle everything efficiently and timely.

They're very slow and have incompetent workers, and they try to hide mistakes. Would not recommend for larger repair issues. Estimates took over three months to calculate for a small apartment bathroom, which I suspect was nothing more than them dilly dallying as they immediately started when our manager sent them a strongly worded letter.

There was a leak from the unit above, and the unit called this establishment. The unit's bathroom toilet pipe had been leaking and seeped into the walls and cabinets with mold starting to grow. Rescue One advised us not to remove the cabinets, so we left them on.

Repair didn't start until THREE MONTHS LATER. They kept making excuses about how they were calculating stuff, etc... and we still had moldy cabinets on the walls, drenched in sewer water.

Repairs finally began and they dropped the drywall they brought in, which broke. They tried to cover it up and told us that nothing was wrong when we asked. They left scratches on the walls, chips around the door frames, bathtub, and bathroom. They also installed the toilet bowl incorrectly, and the person surveying it looked annoyed when we mentioned it to them.

They told us that the toilet roll holder was salvageable but the cabinets were not, so we bought a new cabinet but not a toilet roll holder. When everything was finished, we realized that they had silently replaced the old toilet roll holders with some cheap ones (which they later charged us for), which were placed so high up because the repairman was over six feet tall and didn't think to ask us (5 feet people) where we wanted it to be. When I sat on the toilet, the holder came up to my HEAD. The medicine cabinet was also placed too high (and crooked). We could hardly see our head in the mirror from how high they placed it and we had to ask that they redo it, which they looked extremely irritated and annoyed at. However, it was the repairman who came in and did everything without ever asking us about it, so whose fault was that, really?

Rescue One did an outstanding job with mitigation and repairs due to a water leak from a bad water heater. The damage was cleaned out and the repairs were professionally done. Dan the site lead made sure everything was taken care of and completed over the weekend. They did an amazing job!