RELM Handyman Services

Wonderful experience! Lionel removed our old ceiling fan and installed our new fan very quickly, removed all the trash, and offered to take the old fan to Restore for us. I highly recommend this company!

Lionel and Michelle make a great team and so easy to work with. They were incredibly helpful and resourceful as we updated some areas of our house. Will use them again

We scheduled a removal
Of two brick knee walks three-four
Weeks out from the date they provided. After doing all the initiation to confirm the appointment the Friday prior to the next Tuesday, we clear that day and are awaiting their arrival to get a text, not a call, at 9:20 for a 9:30-10:30 arrival of a no show. Their partner must have just learned he had walking pneumonia that morning, but would be available the next day instead. You don’t tend to get better in 24 hrs to provide any assurance that there would not be another last minute cancellation. I called RELM because we saw a positive review from trusted friends and business associates on line. We should have read all the reviews. Our experience is not the first. This warranted a phone call. Don’t duck customers who have cleared business appts to meet your team.

⭐️⭐️⭐️⭐️⭐️ RELM has earned 5 more stars from me. 10 Stars!! I have been working with RELM for about a year, there is no project too small or too big. They have done everything from rehanging shutters, rehabbing fences, painting, gutter cleaning, carpentry, and everything in between. Michelle, Lionel, and their team have made my life easier! Easy to get proposals, great communication, knowledgeable, and organized!

My husband and I first contacted RELM in the early part of June to get estimates on various projects at our Williamsburg home. At the designated appointment 2 weeks later, Michelle and Lionel (RELM Handy Service) arrived almost 2 hours late, repeatedly apologizing and assuring us it was not their norm. They presented themselves well, having a very "can do" attitude. After viewing the various projects, they claimed the ability to do everything we needed and promised to present us with an estimate in ‘a few days’ – a partial estimate took about 2 ½ weeks to arrive and only after numerous texts and calls from me. They told us they would have a couple of 'their people' contact us about the various jobs that Lionel didn’t perform. Scott, who identified himself as a general contractor, visited in the next few days, inspected the jobs that were supposedly in his realm and said he would immediately begin finding qualified workers for the individual tasks. We never heard from Scott again nor any workers associated with him. When we called Michelle for an explanation, we were told that Scott was ‘independent’ and therefore she had no control over his actions. She gave us his number; we contacted him ourselves but never heard back from him. Dylan, a ‘weeding’ and light landscape specialist with a very high price tag ($100 for the first hour, $75 per hour afterward!), followed a few days later and did an acceptable job pulling weeds but broke a wooden spike holding a deer retaining fence. He apologized, promising to return the next day and repair it as well as to spray a ‘special’ type of weed killer (which he forgot to bring), all included in the price of what we paid him. He never came to complete either.

Lionel committed to the cleaning of a clothes dryer vent which had been giving us a problem for some time, claiming on his inspection that they could take care of the issue, no problem. Our washer/dryer are stackable units which take special tools and skills to move, un-attach, reattach and move back into place. He and Dylan arrived to perform this work with NO hand truck, asking us if we had one they could use! After struggling for a few minutes trying to move out the units, it became quite clear that they had NO CLUE as to how to perform this task!

At this point we were beginning to wonder about RELM but, due to the simpler, less-taxing nature of the jobs to which they had committed (caulking a sink and outdoor painting), we figured we’d keep them scheduled. In the meantime, Dylan worked for us one more time, no tools and obviously very little knowledge of landscaping, other than weeding. When we shared our concerns with Michelle, she again played the ‘he doesn’t work for us’ card and told us to contact him ourselves.

Michelle contacted me on 7/11/23 indicating that RELM scheduled us for 8/16 and 8/17 to begin on our house projects. On 8/9/, I got a text from Michelle asking if they could change the scheduled date. We agreed on 8/25 and 8/26. My husband inquired what time they would be arriving, and Michelle said 10:30 a.m. though we thought they were booked for 2 ‘full’ days. Rain was in the forecast, so my husband was concerned about painting outdoors but had come up with alternative work which he discussed with Michelle at length. After a month and a half, on the morning of their booking, a text arrived explaining it would be 11:30 – or later - before they would arrive. In a return text my husband clarified that rain was no longer an issue so Lionel could prep and paint. Michelle objected, claiming it was not ‘what he had prepared for’. It was explained that we had everything he needed, and that no preparation was necessary (plus, they are located only 3 minutes from us!). Michelle then texted ‘that’s not what we had agreed on, etc.” and then informed us that their arrival time might be well after 11:30. We lost patience and cancelled. Our advice is to be very wary about RELM. We found them to be unreliable and unprofessional – overall flakey - excellent in working up excuses, poor in actually working.

Michelle and Lionel responded immediately to an emergency situation. They were skilled, thorough, professional, communicated clearly and often, and showed up when they said they would. I can't recommend them highly enough.