Logo of Reliable Waterproofing & Masonry

Reliable Waterproofing & Masonry

  • Powhatan
  • Commercial Roofing
  • Industrial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Locally Owned & Operated
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Reliable Waterproofing & Masonry, we pride ourselves on our versatility and technical expertise, adept at managing both residential and commercial projects. Located in Powhatan, Virginia, we offer a comprehensive range of services, including emergency roof repair, roof coating, skylight repair, and gutter installation. Our well-coordinated team is equipped to handle complex tasks from start to finish, ensuring that every detail is meticulously addressed. Our commitment to organization and consistency allows us to deliver durable, high-quality results that stand the test of time.

We understand the importance of reliability in every project we undertake, and we work diligently to ensure that our clients receive long-term value. Whether addressing urgent repairs or planning extensive installations, we are dedicated to executing each job with precision and care, serving Powhatan and the surrounding regions with pride.

What people say about “Reliable Waterproofing & Masonry”?

{
"summary": "Customer feedback for Reliable Masonry is mixed, with a notable divide between positive and negative experiences. Many customers praise the responsiveness, professionalism, and quality of work provided by Mike and his team, highlighting timely communication and fair pricing. However, several negative reviews express frustration with communication lapses, missed appointments, and unfulfilled commitments, undermining the overall reliability of the service. Issues such as poor drainage installations and lack of follow-up on estimates have been significant concerns for some customers. Overall, while there are strong endorsements for the workmanship, the inconsistency in customer service and reliability is troubling.",
"liked": [
"Mike was able to fit us in between much bigger jobs and everything got done much quicker than I expected.",
"The quote was reasonable, customer service was responsive, the masons were timely and professional, and the overall process was smooth.",
"His prices are very fair, he was able to get to our job within a week, and he's quick to respond to emails.",
"Reliable was always quick with a call back or text and completed our work timely and at a competitive price.",
"The contractors were very prompt and professional."
],
"disliked": [
"He texted back that he came down with something and is sick, and then did not respond to follow-up inquiries.",
"Monday came and no one showed up. Called back and they apologized and said the owner would call right back. Never called.",

Recommended Reviews

Overall Company Rating
Good 4.2
Out of 13 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Wendy Batten
Feb 24, 2022

On February 10 Mike came out to give me an estimate on fixing my front brick steps and also the top landing. On February 11 I sent him a text just asking when he might be able to send me a quote. He texted back that he came down with some thing and is sick. Told him I would text him on Monday; he responded that will work. Sent him a text on the 14th asking if he was OK and also asking about when he was going to send me my estimate. No response. On Tuesday I called the office and spoke to a BB (Bad connection) Told her I’ve been waiting for an estimate she said she would contact him now and give him the message. No call back. Yesterday sent another text asking him if he could at least give The common courtesy of responding. I don’t understand do companies not want new business? Is this how it’s going to be from now on?

Jo Evans
Oct 18, 2020

Mike was able to fit us in between much bigger jobs and everything got done much quicker than I expected. Very professional, reliable, friendly, and they did a great job.

Stephen Sales
Sep 16, 2020

Great company and I would recommend their services to anyone. In short, I had my chimney repointed and it looks great. The quote was reasonable, customer service was responsive, the masons were timely and professional, and the overall process was smooth.

Marsha Hart
Sep 3, 2020

Mike helped me resolve my leaky basement. He is the BEST in the business, and stands behind his work. I highly recommend him.
He is reliable and reasonable. Thanks Mike

Jamie Selden
May 22, 2020

Pictures of the poor drainage system they put in are in the photos above .Reliable waterproofing and Masonary Mike Mohamed the owner showed up unannounced on May 21 2020 to do foundation repair that we had requested to be present when the work was done and let us know a date they were coming. They also were not suppose to come when it was raining and which I didn't want work done so the mud and foundation bricks would be dry for repair. It has been raining here for over a week straight which he stated in texts that they couldn't do the the work when raining on the only date that he had scheduled with me and canceled. He showed up without me knowing or scheduling and when it was raining. I never knew work was done until later that day. When I walked around the area the work that I could see looked poor and the foundation repair I couldnt because it had been covered back up with the wet dirt. I called him and asked why had he done the work without us present which we requested and when it was not raining and He stated he already had gravel on his truck for the day and that he had knocked on our door and we had refused to answer. How does that give you permission to do work just because you wanted too. I don't know how the foundation was repaired or done and that concerns me if not done properly can cause more damage to home. I have another contractor who stated the work looked poor and unprofessional just from what he could see above ground . Mike did take a few pictures of one repair and that was it no before or afters. When I complain about him showing up unannounced and the poor repair he had nothing to say other than his work was fine and when I disagree with how he just wanted start talking about God and Karma and talking to his Lawyer. I have contacted BBB and Virginia Licensing Board to address my concerns not sure if he is even licensed contractor? I'm so unhappy with my experience with this Company and Mike

Karen Malone
Apr 1, 2020

Mike did a fantastic job repairing our brick patio and steps. His prices are very fair, he was able to get to our job within a week, and he's quick to respond to emails. Highly recommend working with Mike and his team!

B K Fife
Jan 23, 2019

We are very pleased with the tremendous amount of brick repointing that reliable masonry completed for us. We had the entire front of our house repointed as well as 2 chimneys 30+ feet high completely repointed and other areas of the house (2000+ square feet). Unlike other companies who might be able to fit us into their schedule in months or wouldn't answer their phones, reliable was always quick with a call back or text and completed our work timely and at a competitive price. Thank you!

Jamie Johnson
Oct 12, 2018

I’ve been meaning to give a review since my work was completed weeks ago. Mike was very professional and gave me an honest quote to re point my chimney and redo the crown. The work looked excellent and I was provided several pictures of the work since my roof is fairly steep. He was even very professional after I was rude one day after a tough meeting, which was no fault of his. This alone along with the work is why I would call him for any future needs I have.
Since the work has been completed I have however experienced another leak with the heavy storms we’ve experienced. Since he provides guarantees for a determined time frame, which is another reason why I trust his work, i will have him come back out to look over and correct. Regardless that I will have to reach back out I fully recommend his work.

Sarah Marsh Read
Aug 25, 2018

Reliable Masonry is our go-to team for a range of well-done work on our 100+yr old house. We'll definitely keep them in our contacts list.

areefa mohamed
Aug 4, 2017

My sister referred me to this company for my waterproofing needs. Highly recommended! Service was excellent. The contractors were very prompt and professional. I'm very content with the work done and would definitely be using this company again.

feeza Mohd
Aug 3, 2017

Mike does wonderful brick work. He repaired our brick steps and it looks absolutely amazing. From the very first phone call I made them his company I was impressed. The secretary was very nice and very helpful. I will definitely recommend this company to my family and friends. Thank you Mike.

Raymond Khan
Aug 3, 2017

we had water issues in our basement, called reliable and ever since mike came out and did work our water problems never came back. i will recommend this company to anyone.

Jake Springer
Jun 22, 2017

Called and easily got an appointment scheduled to check out my foundation. Said it would be Thursday or Friday. Monday came and no one showed up. Called back and they apologized and said the owner would call right back. Never called so got some other company to do it. Only reason not one star is because they were quick to respond, but if you don't follow through with it it really means nothing.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • Powhatan
  • Commercial Roofing
  • Industrial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Locally Owned & Operated
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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