- Powhatan
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
About the Business
At Reliable Waterproofing & Masonry, we pride ourselves on our versatility and technical expertise, adept at managing both residential and commercial projects. Located in Powhatan, Virginia, we offer a comprehensive range of services, including emergency roof repair, roof coating, skylight repair, and gutter installation. Our well-coordinated team is equipped to handle complex tasks from start to finish, ensuring that every detail is meticulously addressed. Our commitment to organization and consistency allows us to deliver durable, high-quality results that stand the test of time.
We understand the importance of reliability in every project we undertake, and we work diligently to ensure that our clients receive long-term value. Whether addressing urgent repairs or planning extensive installations, we are dedicated to executing each job with precision and care, serving Powhatan and the surrounding regions with pride.
What people say about “Reliable Waterproofing & Masonry”?
{
"summary": "Customer feedback for Reliable Masonry is mixed, with a notable divide between positive and negative experiences. Many customers praise the responsiveness, professionalism, and quality of work provided by Mike and his team, highlighting timely communication and fair pricing. However, several negative reviews express frustration with communication lapses, missed appointments, and unfulfilled commitments, undermining the overall reliability of the service. Issues such as poor drainage installations and lack of follow-up on estimates have been significant concerns for some customers. Overall, while there are strong endorsements for the workmanship, the inconsistency in customer service and reliability is troubling.",
"liked": [
"Mike was able to fit us in between much bigger jobs and everything got done much quicker than I expected.",
"The quote was reasonable, customer service was responsive, the masons were timely and professional, and the overall process was smooth.",
"His prices are very fair, he was able to get to our job within a week, and he's quick to respond to emails.",
"Reliable was always quick with a call back or text and completed our work timely and at a competitive price.",
"The contractors were very prompt and professional."
],
"disliked": [
"He texted back that he came down with something and is sick, and then did not respond to follow-up inquiries.",
"Monday came and no one showed up. Called back and they apologized and said the owner would call right back. Never called.",
Recommended Reviews
On February 10 Mike came out to give me an estimate on fixing my front brick steps and also the top landing. On February 11 I sent him a text just asking when he might be able to send me a quote. He texted back that he came down with some thing and is sick. Told him I would text him on Monday; he responded that will work. Sent him a text on the 14th asking if he was OK and also asking about when he was going to send me my estimate. No response. On Tuesday I called the office and spoke to a BB (Bad connection) Told her I’ve been waiting for an estimate she said she would contact him now and give him the message. No call back. Yesterday sent another text asking him if he could at least give The common courtesy of responding. I don’t understand do companies not want new business? Is this how it’s going to be from now on?
Mike was able to fit us in between much bigger jobs and everything got done much quicker than I expected. Very professional, reliable, friendly, and they did a great job.
Great company and I would recommend their services to anyone. In short, I had my chimney repointed and it looks great. The quote was reasonable, customer service was responsive, the masons were timely and professional, and the overall process was smooth.
- Powhatan
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated