Red Roof Inn Bristol

This location claims to be pet/dog friendly but is NOT!! They charged a DAMAGE fee for dog hair in the room!

Awful experience all around- they didn’t have a room ready for me when I tried to check in about an hour after the check in time. They said they wanted to put me on the first floor because of my dog, but didn’t have a room ready despite marking that I was bringing my pet in the reservation. I accommodated the additional wait so they could clean a room, went to grab dinner and came back.
Then, was woken up multiple times throughout the night by the phone in the room loudly ringing, after their quiet hours! I called the front desk and was told they were experiencing technical difficulties with their phones. No solution was offered. Being woken up by a loud phone multiple times is not exactly restful sleep or a peaceful experience. I informed the front desk at checkout and just got a “sorry.” I was going to leave it as just an annoying experience, did not even ask for any reduction/compensation/refund on the room for the inconvenience. Now, over a week later since I still hadn’t gotten the damage deposit refunded, I called the hotel and was told they would not be refunding me because of dog hair. I declared my dog at check in, and told them he was a large black dog. Common sense is that if there’s a black dog in the room, that there will be some black dog hair on the sheets. They repeatedly refused to refund the $50 damage fee. For hair! My dog didn’t chew any furniture, break anything, he left HAIR! How are you a pet friendly location that considered dog hair/shedding as DAMAGE?! Sounds to me like they don’t want to have to wash sheets in between guests- yuck!
I called the main red roof line and was just referred to guest relations. Talked to relations and they said they cannot override the billing as each location is responsible for their own billing. They called the hotel, and the management told guest relations the same thing, that they wouldn’t refund the fee. The guest relations basically told me that all they could do was file a complain with red roof management, which I asked them to move forward on. Absolute joke of a “pet friendly” hotel!
Will never stay here again, and probably will never stay at any red roof again either!

Check in was so easy. The man at the front desk was so helpful and nice. He put us on the first floor since we had a dog and toddler. I will definitely be staying here again!

Really nice man at the front desk! Affordable but doesn’t feel like a grunge-y motel. Definitely a safe and clean place to stay when looking for a quick night upon travels!

I was hired in as a front desk agent. I personally watched the owner Dave redo a reservation with a 15% AAA discount and he redid the reservation and put a completely different price with the 15% AAA discount with made the price for the room more and he told me and I quote " only the owner can do this and don't tell anyone that he dis this. I got my wife a job there as a housekeeper and Dave the owner ended up having me as a housekeeper as well. Between me, my wife, and Dave the owner we 3 had a verbal contract that me and my wife would get paid $6.50 per room. He ended up paying my wife under the table and the 2 checks that I received I could not cash and Dave the owner refused to reissue both of my checks. I turned Dave the owner into the Labor Board and the BBB.

Easy access and clean rooms. Staff was easy to talk to. Wish their was an elevator though. Would have been so much easier on my bad joints. Great prices for the room.

I think we're going to make this hotel our regular stop between Memphis and Maryland. The staff was friendly and helpful, the rooms were clean. We really enjoyed our stay and we'll be back.

Excellent service and very reasonable prices. This location is always clean and organized when we come to visit. Close to shopping centers and restaurants, about 20 minutes from Bristol Motor Speedway and The Pinnacle. Great experience every visit

I was using booking.com to find a decent hotel while I make my way to Northern Virginia and came across The Red Roof Inn in Bristol Va to take a break from the long drive. I used booking.com and accidentally chose the wrong dates we would arrive. Dave the owner explained to me of the mistake and helped me fix what could have been a nightmare with the stay and cancellation fee. He really related to my issue and was here to help us. The room is very clean and comfortable. We also had a little puppy that stayed with us and had no pet fee for him. 10/10 will definitely recommend and will be back. Thanks Dave you’re the best!

The last ice storm made us stop while traveling because of horrible road conditions. Booked a room online and was greeted by a nice man to check us in. The building is certainly dated and 1st floor rooms are in the basement of a hill area. 5 steps down. Hard for handicapped. Noticed 2 strange men in parking lot watching us unpack. One followed us down the hallway and slowly went into another room. Pretty Creepy. Room was clean and nice thankfully, and had a wall Ac/ heat unit.place was quiet, and were glad to be off the road. Price was ok, no breakfast morning treats, just the small in room coffee make your own.Room access cards stopped working after 1st try, I will not be staying there again. There are better places.

Always a great location to stay at. The prices are affordable, spacious parking lot, also very great hospitality and helpful owners/workers. My partner and I are always happy to come to this location as there is many stores and restaurants nearby which is convenient.
This Red Roof location always feels safe when it comes to the parking lot and rooms.
The rooms are clean and also smell clean, the beds are incredibly comfortable and clean as well.
Overall this Red Roof is a great location, very accommodating and friendly. Thank you David for all your generosity and kindness!

Do not stay. Hotel charged me $50 extra for blood stains that were on the sheets when we arrived. When I called and explained, they denied it and blamed me.
There was also a cockroach in our room. Less than no frills, the bath towels were thin and very worn

Stayed here 2 Fridays. Rooms are clean, as is bathroom. Employees super nice. Lots of good restaurants close for every taste. Highly recommend.

Our recent stay at the red roof in Bristol,Va was horrible. The tub didn’t drain properly nor did the sink, the bed was very uncomfortable and the room couldn’t get cold enough. There are weak floor boards that bow when walked on. The front desk insulted me repeatedly to my husband upon the first meet. The front desk isn’t constantly manned so you have to wait for them to come in from outside. They have a camera in the front lobby they watch from their cars. They did clean the linens when requested and replaced the towels daily.

This is an older hotel. The beds are horrible. They had sunken places in them like the mattress was broken. I had to sleep to opposite way on the edge and still was very uncomfortable. It was loud and the people beside us had a hound and small terrier that barked during the night and early morning. I did not feel safe in this hotel at all. There is no breakfast. The man who checked me is was nice. We will never stay in this red roof again. I've been in others that were very nicely kept. This was NOT at all what we paid for.

You get what you pay for. Not my style for sure. Roadside motel feel with old, squeaky beds that long ago lost their bounce and support. Two sad flat pillows. Comfort, cleanliness and safety are the top priorities but I also needed something pet friendly and on my route. It’s right by the interstate so easy to get to but I didn’t feel great leaving my vehicle in the parking lot. It was well lit and I saw some cameras so those are pluses. Only 3 of us were at the hotel. The room seemed clean, no complaints there but there was a noticeable smell. Maybe just old. Like that there was no carpet.

Just can’t get over the awful bed. My first and last stay at red roof. This one got good reviews so figured I’d give it a shot.

If you don’t mind an old hard bed (which many don’t seem to care), then sure, check it out.

The owner was super friendly and considerate of our dogs. He gave us a room close to the exit for dog potty breaks. The room was clean and the location of this inn was right off the highway we were traveling on.

Very clean rooms, excellent staff, and dog friendly! Nothing to complain about for our one night stay. We will be staying here again when we pass through!

This was a perfect place for our needs. Located conveniently near the interstate, restaurants, museums and the new Hard Rock Casino. Very friendly owner / manager team. Well maintained. Room was clean with appropriate furnishings. Not a 5* location so they didn’t get 5. But nothing wrong with a basic room at affordable rate when you just want to sleep and shower! Ice machine works, ac unit functions as did tv! A request for extra towels was promptly accommodated. Coffee maker in room as well as coffee each morning in lobby. It has ample parking and is an inside hallway property. If we return to the area we might request a room on the parking lot side of the building. While not terrible - yes some street noise. May be worse on the back from slamming doors.
We stay in pet free rooms.

I will never stay here again and I travel A LOT especially with my children (fur babies) who are elderly, very clean and spoiled and don't make a peep. Service horrible, to get one extra towels was insane. A tissue box was left in room with one tissue, I thought was for show. 2 very skimpy pillows to a bed. So if you have health issues and need a real pillow definitely not the place. Didn't want to ask for anything because the attitude you got was not good. They accept pets, no poop bags, I did not see designated spot to walk babies. I like to clean up after mine, unfortunately running late forgot our bags. I can't even say you get what you pay for, very overpriced for what you get. Judging by parking lot a lot of people feel same way. Don't say you were not warned

We stayed two nights here and were very satisfied with our stay. The check in was quick and easy. The managers were super friendly and fun to talk to. Our room was fine, especially for the price. We did experience one cleanliness issue but that was resolved quickly and without hassle. I would definitely recommend this place!

The owner or staff is respectful and kind. Very clean and organized. Offered that I could put my motorcycle under by the vending machine to keep it clean and protected. I will stay here again if I pass through.

Very affordable, clean, updated room. Fridge, hair dryer, microwave, super convenient access to I-81, restaurants near by. There is a rail line close but the rooms are well insulated and sound proof. Parking very convenient. Check in was fast and easy and check out was even faster.

Clean and cozy for a good price. We didn't need anything fancy or any extras, we just needed a place to sleep and shower. This Red Roof Inn fit the bill perfectly.

We stayed here for 2 nights after power went out in our home due to hurricane Milton. Overall, our stay was good. Room had some wear/tear but was clean. The A/C unit in our first room was noisy. What was disappointing is that a $50 charge for incidentals (in addition to the room charge) was posted to my CC on the first night. What incidentals? It took a call to the front desk (and 5 business days) for the charge to be taken off my CC.

They claim to be pet friendly, and while you can have pets, they will not give your deposit back due to dog hair. It would be understandable if they offered a vacuum of some sort to get it up, but they don’t. The room stunk when we got there, had to pick up an air freshener to be able to stand it. Rooms are some of the smallest I’ve ever seen, I’ve stayed in single bed rooms that are bigger. Owners are less than professional as well. Would not stay there again if my life depended on it. By looking at the reviews they seem to be scrubbed, so if you see this head my warning.

I had great experience staying at the Red Roof Inn I was staying here while I took my radiation treatments for Breast Cancer. And the staff was wonderful the rooms were always very very clean and wonderfully decorated. It meant a lot 2 me 2 have a friendly nice and most important 2 me a safe place 2 stay during my treatment I would recommend the Red Roof Inn in Bristol VA 2 Family, Friends, and everyone I meet. It's a Great place 2 stay My Thanks 2 all the staff for making my stay with them wonderful

I recently stayed at the Red Roof Inn in Bristol, and while my experience was generally positive, there are a few things to note.

Safety: The motel is located right by the road, which made me initially concerned about the safety of my car. However, the inside of the motel felt secure, and I didn’t encounter any issues during my stay.

Units: Some of the facilities, like the AC unit, were old and rusty, and there were other signs of wear and tear. My AC wasn’t working, and only the fan was functioning. They had just experienced Hurricane Helene, and the electricity was out for two days, which might have been the cause. That said, it’s clear they are trying their best to maintain the property and keep everything clean.

Rooms: The rooms themselves were clean and felt safe, which is always a big plus.

Google Pictures: The pictures on Google are accurate, though it’s worth noting that filters and saturation seem to have been added, making the place look slightly more polished than in reality.

Quality: Overall, the quality was okay. It’s not exceptional, but for the price, it was a decent place to stay.

Room was clean, front desk service was nice, direct tv included HBO and Cinemax. AC was good. Good place to stop while traveling.

This is our second year staying here after attending a Bristol race. The room was simple, clean, and comfortable. It is only 20 minutes from the track, which is very convenient after a long day. The gentleman at the desk when we checked in was polite and friendly, as was the lady there when we checked out. This will be our stop for as long as we go to Bristol

This Red Roof is amazingly clean. We come quite often while working. We will go out of our way to come here. I have not one thing bad to say. The rooms are always clean and comfortable. I just love the manager and his wife. They are always so friendly. I’m big on customer service and they give it top notch. If something isn’t quite to your liking just go let them know. They are always accommodating. It’s like visiting friends or family when we stop by. And did I mention the rooms are always clean!

The staff was amazing and nice! The best hotel I've stayed at, at this price! Rooms are clean, hotel was quiet, made my trip to Bristol Rythem & Roots even better! This makes me want to come back next year! Close to restaurants and the interstate!

The staff was amazing and nice! The best hotel I've stayed at, at this price! Rooms are clean, hotel was quiet, made my trip to Bristol Rythem & Roots even better!

An amazing experience! The rooms were clean and simple. That's what we needed. We had a fridge and microwave and clean linens and everything we need for the stay. We drove from California the ENTIRE WAY... We Were exhausted. The managers and teams were super friendly and has smiles. Thanks so much David and your family team!

We have stayed here several times now. The rooms are spacious and clean. The building is quiet. The staff is friendly and helpful. The location is just off of the interstate. Easy, safe parking. Also, it is priced well for a budget conscious traveler.

Excellent service excellent rooms and exceptional customer service. I am highly impressed with this hotel. I stayed here once and when I returned after one visit the owner greeted me by my name. Very friendly folks. I will continue to stay here any time I am in town. Thank you folks for everything you have done for me. Also very clean and stocked rooms.

Agree with all the other reviews I’ve read. The front desk staff very nice. Greet you with a smile. Room was fine. Clean. Bed was super comfy. Water pressure was great! Location that you can’t beat.

I stayed here for 3 weeks and I had a great experience. The owners were so kind and helpful. The rooms were really clean and i always felt very safe. I would definitely recommend!

We stayed there 6 27 2024 til 6 30 2024 well pleased really friendly people took good care of us enjoyed our time there sure will go back there thanks for our stay I want say thanks to really nice person there so respectable we talked to him really nice guy and that is DAVID BROOKS have a blessed day

Nice location easy to find,room was very clean the people in the front desk was very nice and available at all time