Red House Design Build
- 177 Sherburne St, Providence, RI 02905
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Free Estimates
- Metal Roof
About the Business
What people say about “Red House Design Build”?
Customer feedback for Red House is predominantly positive, highlighting their professionalism, attention to detail, and commitment to quality in both design and construction. Many reviewers appreciate the thorough communication and support provided throughout their projects, leading to successful outcomes. However, one review indicates significant concerns regarding communication issues and lack of ongoing support after the initial sales phase, which suggests room for improvement in customer service consistency. Overall, most experiences reflect satisfaction with the services offered.
What Users Like The Most
- Red House has exceeded our expectations. They were respectful of our budget limitations and fully invested in the design process.
- Their drawings are very thorough, and their attention to detail is exceptional.
- I truly appreciate their assistance and helpfulness, even for projects outside their scope.
- They are terrific to work with, patient, professional, and a pleasure to trust with our dream.
- Their designs are wonderful, their construction careful and precise, and the workmanship excellent!
What Users Like The Least
- Our experience with Red House was deeply disappointing and frustrating from start to finish.
- There were consistent communication challenges, including language barriers, that led to repeated misunderstandings.
- His involvement ended almost entirely after we signed the contract, leaving us feeling neglected.
Recommended Reviews
When we began to seriously consider renovating instead of moving, I did a lot of research and kept coming back to Red House. I called several references, pored over their website, and probably read every one of their blog posts. When the time came to commit, I was reasonably confident that we were working with the right partner. And (drumroll) I was right. From start to finish, Red House has exceeded our expectations. We appreciated that all involved were mindful of our goals, respectful of our budget limitations, fully invested in the design process, and, once the renovation began, committed to delivering a high-end, quality renovation. The communication was excellent, and every person on-site did amazing work; in many cases, they anticipated and addressed issues before they actually became problems. It's never easy to have people in and out of your house for 3+ months, but Red House made it as seamless as possible, and we're grateful for their commitment, insights, craftsmanship, and knowledge.
We couldn't be happier with our new kitchen and mudroom, and give Red House our highest recommendation!
Our experience with Red House was deeply disappointing and frustrating from start to finish. We hired Red House for a full design-and-build renovation of our home, a major project involving most of the house. While the owner, Justin, was hands-on and responsive during the initial sales process, his involvement ended almost entirely after we signed the contract.
The assigned designer was a kind person, but clearly still in training. There were consistent communication challenges, including language barriers, that led to repeated misunderstandings throughout the design phase. Let me be very clear: we were charged thousands of dollars to fix design mistakes that were not ours. Even when the design concepts were clearly flawed or poorly thought out, we bore the cost of correcting them.
The project manager assigned to us was defensive and unpleasant to work with. It became increasingly obvious that Red House was more concerned with inflating costs than delivering a thoughtful or well-executed project.
Although we had paid a deposit for the construction phase, the design experience was so troubling that we decided not to move forward. Incredibly, Justin, despite no construction having started and no balance owed for design, attempted to keep our $20,000 construction deposit. He only returned the funds after we involved a lawyer.
We also experienced delays in receiving our own design plans, and when we finally got them, we had to rework them significantly before moving forward with another company.
We ultimately built our home with a different contractor. While no build is without its challenges, the contrast in professionalism, communication, and accountability was stark.
Red House represents much of what is broken in the construction and design industry. Do yourself a favor and look elsewhere.
Red House Design Build is a great team to work with. Their drawings are very thorough, their attention to detail is exceptional and the studio offers a unique design experience. I personally had a great experience working with their design team and I would recommend working with them on your next project.
137 locals recently requested a quote
- 177 Sherburne St, Providence, RI 02905
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Free Estimates
- Metal Roof
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