- 815 E Main St, St. Charles, IL 60174
- Commercial Roofing
- Industrial Roofing
- Free Estimates
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “Randall and Son”?
Customer feedback is overwhelmingly positive regarding their experiences with Randall and Son. The company is praised for its exceptional communication, efficient handling of insurance claims, and high-quality workmanship. Many customers appreciated the thoroughness and professionalism of the staff, noting that projects were completed quickly and cleaned up meticulously. Customers also highlighted the personal touch in the service, feeling that the representatives were more like friends than salespeople. Overall, the excellent customer service and reliable delivery of services contribute to a strong sense of satisfaction among clients.
What Users Like The Most
- They got the job approved quickly and scheduled in a timely matter.
- Great experience from start to finish - we couldn't have been happier.
- The communication and organization were exceptional throughout the entire process.
- The crew was very friendly and the communication was wonderful!
- I would definitely recommend this to any of my friends.
What Users Like The Least
- Customers are mostly satisfied.
Recommended Reviews
Was referred to RNS by a family member for my hail damage I had on my home. I worked with Leo and he assisted in the insurance claim process for my roof damage and took a huge burden of dealing with our insurance company. They got the job approved quickly and scheduled in a timely matter. RNS came out and replaced our roof on both our home and detached garage in one day! When the job was said and done, they left the outside impeccably clean and came back the next day to gather any remaining materials and one final spot check of the outside for any debris. Our roof came out beautiful. Great selection of shingle and colors to choose from.Leo and everyone at RNS was easy and great to deal with. Thoroughness and guarantee with their work!
My roof replacement due to hail damage was a complex journey. First, my roof needed to be replaced. Jordan from Randall & Son navigated this seamlessly. Now the fun part, I had to have solar panels removed and as fate would have it, the panel company was in chapter 11 bankruptcy. This was an area that R&S did not work, but they helped by providing guidance. Once the panel situation was worked out, I sent Jordan the paid receipts and he handled the claim with the insurance adjuster. I was reimbursed for my out of pocket costs by the insurance carrier. I now have a winter under my belt with a new roof, have had no problems and have no complaints. Randall & Son has my recommendation as a contractor due to great workmanship and a great customer representative like Jordan. Thanks to you Jordan and your team at Randall & Son.
Kevin Baker was great! Sat down and explained everything very thoroughly. We felt comfortable enough to move forward and the project turned out great.
- 815 E Main St, St. Charles, IL 60174
- Commercial Roofing
- Industrial Roofing
- Free Estimates
- Locally Owned & Operated
- Warranties Offered