Quality Fireplace & Chimney Service

We have had problems with a leaking chimney and area for a while now and called QFR&C for a repair. They were responsive and got a reasonable estimate to us with photos and then got the job done quickly. Our old chimney was removed and a B-Vent was put in. About 5 mos later, after a driving rain, I noticed a place that had been leaking before the repair was wet again. After a few missed contacts Mike responded personally to get someone out quickly to do a repair. Javony came as appointed and was a good communicator, very professional and confident in his work. He did the repair contentiously. Shared photos with me. He assured me that it would not leak but that I could call again if the leak persisted and they would be right out to repair. I appreciate that QFR&C stands by their work.

Very professional from start to finish high quality work and a thorough and detailed quote that was easy to understand

I called and arranged to have a quote done in my house for oct 31st. Nobody showed or called. When I called Nov 1st, i was promised a call back. It never came

I called back a second time and asked about why I hadn't been called. I was assured it was a mistake and promised a call yet again. It never came.

I called back a third time, and again was promised a call back. The call never came

See a pattern? This business is greatly mismanaged. For all I know, they are out of business.

I can't say enough good things about this company. We first called in to have our roof looked at because of leak. We were given a time for the appointment. When the owner read the description of what we needed And saw the appointment he reached out to us to move it up sooner because he had concerns about the conditions getting worse. He was incredibly patient with the phone tag we were playing because of things that I had going on. When he got here he looked around and took pictures to share with us while he discussed what needed to be done. He gave us a quote right away we responded and they were in here In no time fixing everything up. The work was immaculate. If it hadn't been for the photos before I wouldn't have known where the work took place. My wife and I are very grateful that we found this company. We would recommend them to any one. And we'll reach back out to them in the future without hesitation if we have any other problems they can help us with.

From the first interaction when the inspected and cleaned our fireplace, all the way through to the last, everyone was friendly, professional and did a high quality job. They worked closely with our insurance company to help get the work covered. They came recommended from a friend and we will definitely recommend to our friends. Thanks to Mike and the team for a positive experience. We love our new fireplace.

Update From our first service: thoroughly impressed with the gentleman who came and did your first inspection and chimney sweep. They were prompt, informative, highly knowledgeable, great at communicating, and took care of our chimney. They provided guidance and helped me appreciate and understand our fireplace and how we used it. I’m soo happy I chose them for the work on our home. Please read further if you are considering having work done on your chimney and or fireplace.

We used Quality Fireplace roof and chimney for a complete chimney rebuild above the roofline, they removed a wood stove, and they redid the flashing for the chimney. A++ would recommend!

They first came out, inspected the chimneys (all 3) and gave us a fair, and accurate estimate. I met both crews that worked on our home after we purchased it and needed to have this work done. They got the work done in two days even for it being such a big job! The guys were honest, quick, detailed and very knowledgeable! There was a couple times where I interacted with the owner who was beyond helpful, skilled himself in the work being done and understood and met our needs. He made himself available and they were very communicative throughout the entire process. The new chimney matches our existing brick as best as it could and where the wood stove was removed they even installed a few older bricks we had to match on the inside of the home.
I also had a home inspector come out after they did the work and he was very impressed with the flashing they did on the chimney which also required them removing shingles on the roof, the shingles look untouched afterwards and honestly a fantastic job!
I definitely would recommend and use them again for any and all chimney or roofing needs! Fantastic job!!!
-Andrew

We are very happy that we selected Quality Fireplace, Roof, & Chimney Services to build a concrete crown for our chimney. Mike, the general manager, explained concisely what we needed and did not oversell us on other items. We knew immediately that this was the best fit for us. Ryan (project leader), Alex and Travis (builders) were friendly, knowledgeable, and answered in detail any questions we had. We couldn’t be happier with the team we worked with. We highly recommend them!

Brad fosters a positive image for your company.Excellent people skills,work ethic,complete and understandable explanation of the work completed and overall condition of the fireplace.Hang on to this guy.

Our home was built in 1962, and the chimney has never been repaired. It now needed a complete rebuild. Quality Fireplace, Roofing & Chimney Service not only rebuilt the chimney,, but brought it up to current building code. This company values its reputation deeply, and does excellent work for a fair price. We cannot say enough about their excellent workers and quality results. Thank you for great work and communication throughout the job.

Luke is the best! On time, personable, and very informative. Super impressed. We will definitely be using this company again and highly recommend them for your fireplace and chimney needs.

Wow! Most thorough cleaning ever of my woodstove. Mike did a fantastic job, above and beyond. Couldn't ask for better!

We had our annual cleaning and inspection today. We have been a customer for more than 20 years but today our technician Luke went all out not only to clean it thoroughly but also to put a camera up the chimney pipe to show us its condition. Since the unit is almost 30 years old we want to be sure that it is safe to continue to use and seeing the “insides” of the unit gave us assurance. Luke was totally transparent with us about its condition and said we will be safe to use for several more years! We couldn’t have been more pleased with this visit and Luke’s professionalism!

Quality Fireplace did a good job replacing the chimney chase cover. The estimate Quality Fireplace provided to fix the water damage in the wood framed chase was almost twice as expensive as the contractor I selected, and it included additional repair work that two other contractors said was not necessary.

The clogged gutter was part of the problem on one side, and I will be getting that taken care of going forward. The original construction had issues that impacted both sides. There wasn't proper flashing including kick out flashing into that gutter. There also wasn't caulk where the mortar meets the trim.

My husband and I purchased a property with an old Kozy Heat firebox installed. It was time for replacement given its age and also because the flue tile was cracked. Given these fireplaces are full masonry, this was not an easy removal at all. After some creative brainstorming, Quality worked hard to give us the wood burning insert that we wanted to help heat our home. Our job was a complicated one, and they could have easily passed up on it. Thank you for not giving up, guys!
-Todd and Jill Leeman

Requested a quote online and they were very upfront about the pricing for inspection & cleaning (quote matched the price charged). They were able to schedule to get people out within a week & also confirmed the appointment the day before. Both technicians (I apologize I've forgotten their names) did a great job of keeping the area clean while cleaning the chimney (taking off their shoes when entering the house, laying down a drop cloth, etc.) and also explaining some of the potential issues & the costs of correcting identified during the inspection, most of which were raised when the house was inspected when I purchased it.

They were fantastic! Very professional and detailed. Willing to put in the time to get it right. Definitely will use them annually!

I used this service to come by and check out my fireplace. Basically as a new homeowner, I wanted to see if any work was needed so that it could be used. I had been told that the fireplace had not been used for several years, so I figured that at least a sweep needed to be performed prior to using.

This is not a criticism of the technician. I found him to be pretty knowledgeable overall, and the biggest compliment I can provide is that he did not try to upsell me on fixing things that did not need to be fixed. However, the inspection as a whole was a bit underwhelming for the hefty charge that this company charges you. Please be aware that any visit from them, regardless if work is performed or not, is not free. Many other local companies do offer a free inspection, so my first advice is to seek out an estimate first with one of the many companies that offer it. I ended up paying $150 to have no real work performed and to be told my fireplace was otherwise fine and ready to use. The inspection consisted of some pictures from inside the fireplace, which to the common man such as myself, do not show me much of anything. These were to validate that the fireplace was in fine, working condition. Aside from that, the tech did offer to clear out the debris and ash with a shop-vac, and, considering I was getting charged $150 anyway for this service call, allowed him to do something I could otherwise do myself.

Again, the fault does not lie with the technician. The visit was short-lived and not very thorough, but I believe that it is the company practice to get in and out as soon as possible. While I am in favor of that, I still believe that more inspection could be provided when you are going to pay a flat fee for them even stepping foot on your property. Creosote testing is also offered by other local companies, but it was not tested here. The tech said that the soot level was below the threshold but did not have the technology to look all the way up the chimney to make that determination. There were no cameras used inside the fireplace itself to look up the chimney and see if there was any debris build up where we cannot otherwise see it. To sign off and say it's ready to use without knowing that can result in liability if a chimney fire were to happen. Other companies clearly specify the degree of thoroughness they use when they do inspections. When comparing that to what I received overall, the $150 cost was not at all justified. Using an ipad to take a picture going up the chimney is not a thorough inspection. While I understand that wintery conditions and snow on a roof can be a safety issue for the tech, there still need to be other ways to run a full inspection inside the fireplace itself to validate the exorbitant charge of having an inspection done in the first place.

I did advise the Office Admin at the company about my concerns and he or she was kind of blew off my concerns, suggesting that snow on the roof prevented them from going up there to see what's going on up there. I can understand the safety measures in place for technicians, but that still doesn't mean I should be short-changed on a proper inspection. There need to be other measures in place to provide a proper inspection to ensure we are not overlooking things that can result in a chimney fire. If I am paying $150 to get my fireplace looked at, I expect it to be done with regard to my family's safety and to provide me quality service. The admin seemed disinterested in my concerns and the discussion went no further. I will happily pay for peace of mind and assurance that everything is in good working order when I can see the company putting in an effort to look things over thoroughly. That was not done here, and I do not have peace of mind. Absent of any technology or testing to ensure that this fireplace can truly be considered in fine, working order leaves me with doubt. Like I said, I appreciated the technician who came out, but I believe he did not have the proper tools to make a determination that would make his assessment a truly accurate one.

We had our gas fireplace inspected and cleaned The service person did a great job. We will use Quality Fireplace again as needed.

My gas fireplace probably hasn't had service in 20 years. I moved in recently and noticed some erratic weirdness with it, and called Quality Fireplace & Chimney Service. Josh was right on time, asked a few questions based on what I'd talked about on the phone, and got to work cleaning and fixing the fireplace. Not only did he do a great job, he also told me a few products that I could and couldn't use to clear out buildup and debris myself. (Don't use Windex on fireplace glass!). At the end of the cleaning, the problem seemed fixed, but right before he left it started acting up again. He quickly rearranged a few things with the next stop (sorry, next person!) and managed to diagnose and fix the actual problem in about 20 minutes. Great job, great service, and my fireplace is working well now. Thank you!

Quality was the only company out of three that we contacted to respond to our inquiry for an inspection and cleaning of our fireplace and chimney. They were responsive, Josh arrived on time and did a thorough inspection with photos. The price was a little higher than we expected, but he was informative and professional. We had no idea of any cleaning history or repair history on the 20 year old fireplace, so it was worth the investment in our home’s safety.

Josh did a great job and was able to save me a couple hundred dollars from what was initially quoted.

Timely. Respectful. Knowledgeable. Takes the time not only explain the answers in easy to understand language to whatever questions you have, but doesn't make you feel like an idiot for asking them. No up-selling. Plus it didn't hurt that he was funny and understood my husband's and my sarcastic sense of humor. Will definitely use in the future!

Luke was awesome! Very professional, thorough and informative! We will definitely stick with this company and hope that Luke will be our guy from now on!

I contacted them to get a quote on chimney cleaning, understandably they would not give me one over the phone. When technicians did come out almost a month later they were prepared for the cleaning without ever giving an upfront quote. Having people in my driveway I felt pressured to go with the service. One technician spent more time telling all the additional services I needed than explaining what I was paying $350+ for. I'm not saying they are bad or not to use them. Just be advised of what happened to me.

Very nice and professional! Excited to use my fireplace this season. Thanks also for the notice on the flashing repair as a preventative measure.

The crew that came out was so incredibly honest and helpful. They had thorough explanations to all of my questions without being overwhelming, and gave me a truthful review of the health of my chimney, while also giving me additional information as to what else was being funneled through my chimney other than my fireplace. They are everything you want out of this type of company, and I could not recommend them any more highly.

Very good and honest work! Josh looked at my fireplace and chimney, in the house and on the roof. He gave me feedback about which services were not needed; and a small corrosion issue to monitor long-term.

Our technician (Josh) was very professional, communication was awesome. He explained every step he was doing & why. He was absolutely awesome. I will definitely call them again!

The team I worked with were very professional and efficient. I am very pleased with the end result and would confidently recommend them to friends and family.

I used this company for the first time for a rain cap installation. Luke Smith came with one more guy. Initially, due to the old look of my chimney, Luke said I may need to do re-lining of my chimney to prevent further problems. The cost for re-lining would cost 10 times more than the cost of a rain cap. He explained pretty well why we need the re-lining. My wife and I thought that re-lining will be a good investment so we told that we would do it. Then, after a careful inspection Luke found that we don't need re-lining our chimney since our furnace is using a new vent not a chimney. So we can either close the existing chimney or put a cap simply. We chose a cheaper choice and just put a cap. I am impressed how transparent and honest Luke is. He does not try to sell more expensive product and provide useful information to the customer. I highly recommend.

These guys know what they're doing and do a fantastic job. In my case they gave a quote to repair a damaged fireplace insert, or to replace it entirely. We decided to replace it, and they gave a fixed-bid price for that work. What they found was a lot of additional work due to water damage (and in fact actual rotted wood), which they fixed for us no questions asked. I was really impressed with the skill of the team and the quality of their work. They also did a nice job of keeping things very clean and orderly. My only concern was about communication: if I could split this review out, I'd give "home office communication" a 2-star, but the actual execution, inspection, cleaning, repair, and ongoing communication about job (status, progress, and what to expect by the guys at the house) a 5-star. I highly recommend them.

THIS IS AN UPDATED REVIEW: I made an appointment to have our leaky chimney inspected. Day came and nobody showed up. Called the office twice, no answer. Left a voicemail. No response. So I left a negative review saying as much, and the owner Mike gave me a call the following week to apologize and reschedule. He came out with the service manager Tony and they inspected our leaky chimney, figured out what the problem was, and installed a cap on our second chimney all within an hour. They apologized for the initial scheduling screw-up and were very professional. Got a detailed report with photos too. If we needed any other chimney repair or replacement I'd give them a call again!

Very personable. Made suggestions based on visual inspection. Very hi integrity. I trusted them in their conversation with me about their diagnosis. Very low key and just came across as so honest.

At the start of the summer of 2021 we had extensive chimney repairs done by Quality Fireplace and Chimney. After receiving many quotes we decided to go with them because of their thoroughness, professionalism, & detail to the work being performed. Outside we had an entire cap rebuilt, fieldstone repaired & a roof cricket built. Inside we had a new smoke chamber & brick firebox built. My wife & I couldn't be happier with the job Quality Fireplace and Chimney done. Brandon & Luke did all the masonry work, Shawn & Mark did the cricket roofing work. All did an outstanding awesome job. They were prompt, respectful of property, courteous, & extremely professional. They always kept us informed & updated on every aspect of the job. Brandon even stopped by in November but I wasn't home , then again in January to check & inspect on how the chimney was functioning & if we encountered any problems. (who does that anymore) Of course everything is functioning great with not a single problem or complaint. Quality Fireplace and Chimney receives 5 stars & comes highly recommended by us.

The crew was great, they showed up when they said they would. Followed up two days later for an inspection.
Reduced the price because scaffolding was not needed. Very happy.
Thanks again!

We had our fireplace inspected and cleaned by QF&C. Ben and Joe did the work here. They were on time and both very professional. We felt that the inspection was very thorough. They took video and pictures and afterwards showed us exactly what they found. Ben was very knowledgeable and explained everything in detail, and answered all of our questions. He seems to take pride in is work. Ben also worked up a quote for repairs as well. We were happy with their work here today, and would definitely recommend their inspection services.

I asked them to come for a second opinion. They did a thorough job of evaluating the problem. And, they explained all the options. I'm waiting for an official estimate. But I was very impressed with the visit today.

They are such a great company. We have them come out yearly and do a chimney inspection. The technicians are always kind and friendly. Highly recommend them.

I had my chimney removed by this company. My job was done on time and they arrived as scheduled. We ran into a small issue and they handled it professionally and respectfully. I was really impressed with their commitment to make sure everything was right. Every interaction that I had with their every member of their team was positive. I wouldn't hesitate to work with them again.

The work this company did for us is hard to be explain. They completely rebuilt our main chimney, which had spaling brick and a deteriorating top with no chimney cap. They were able to match the brick on our 30 year old house. The poured concrete top and double vent capped pipes looked awesome. They put a new stainless steel cap on our second chimney with the same great look. As a side issue they replaced the spaling brick under our garage window. At their suggestion we had the brick ledge replaced with a stone ledge. It looks outstanding. I can recommend this company without any reserve.

Christopher and Jonathan were two of the most professional and polite young men I have meet in quite a while. The were very thorough and efficient in what they did. They explained what they were doing. I would nominate them for employees of the year!

I bought my home in April with no details of chimney work or repair history. When I called to schedule an inspection to know if my fireplace was equipped to use, I was quoted a price of $150 (after asking for the cost as it was not provided.)

To my great surprise, the technicians came out, inspected the chimney, deemed it unusable without further repair and cleaned it. The charge was $350. When I called to inquire about the increased cost I was told “if you wanted it ready to burn they have to clean it. The cost is $200.” When I replied that the chimney was not safe to burn by their recommendations, the response was “oh. Okay, I understand what you mean. I will have a manager call you on Monday to talk about getting an extra credit on your account.”

A week later, with no response I called back. When I got Mike, the owner, on the phone the first thing he said to me was “so you’re telling me we did the work but you don’t want to pay for it?” His tone continued to be patronizing while he explained the cost of his overhead and maintaining a business. I listened patiently and responded that as a customer, his costs to run his business are not my concern. What is my concern is that at no point in time was there ever communication about an additional $200 for cleaning, no explanation as to why they cleaned an unusable chimney and that no one had responded to my inquiries about it.

I explained that I understood the hard work and expertise that goes into a job like this which is why I reached out to his company in the first place. My entire experience involved a complete lack of communication, a condescending manager and a chimney that is clean but unusable. Mike said he would take my feedback “under advisement”. As someone who expects quality service from a place with the word in their title, I was severely disappointed. PRO TIP- apparently, according to Mike, an inspection can’t be done without a cleaning so expect to pay for both even though they are quoted separately.

In response to the owners comment: First, your statement about my husband is a bold face LIE and we have corroborating information to back that up. Despicable.

Finally, if you took as much care about your customer service as you do in responding to comments defending and providing excuses for poor experiences than perhaps the last 4 of 5 reviews wouldn’t be ONE STAR.

This is the most unprofessional company! My husband and I Meet Mike Schamens at the home show in October. We scheduled an appointment at the home show to have them come out to give us an estimate to convert our wood burning fireplace to a gas insert. They were referred to us by another NARI member and we were excited to get an estimate & have a working gas fireplace. The day of our first appointment, we called to confirm and were told the appointment had been cancelled and they were going to call us later to inform us. I took time off of work to be there to meet with them. We decided to give them another try, since they were referred to us. We called to confirm the second appointment we scheduled and spoke to Tony. Tony said somehow that appointment never got scheduled, but he would schedule us for two days later. Tony said that should never have happened and apologized. We called to confirm our THIRD appointment and AGAIN were told they didn't have an appointment for us. They asked if we would like to reschedule for the next day. NO WAY!! Three times and your out! I would NEVER refer this company to anyone. If they can't keep an appointment to give you an estimate, how would they ever be able to keep an appointment to complete the work?!

In Response to the owners response:
I am sorry that your technician died, but our appointment was scheduled after they died. At the show, you never mentioned that your best prices and response time was in the spring or summer. You made it seem like it was no problem to have someone come out in the fall. Every time we called to confirm, no one ever mentioned that this is your busy time and scheduling an appointment could be a challenge.
It sounds more like excuses to me and when you say you have been in business 38 years and this doesn't happen, it clearly does happen because it happened to us.

(Response to the owner’s response at the end)
We were charged $452 for a blocked fireplace pipe for about an hour of labor, the fireplace was working but with a low flame. Invoice listed $252 for GAS SERVICE CALL and $200 for additional labor, on calling they said $252 is always charged for inspection and rest is additional. We knew that it was either a blockage or bad valve, one shouldn’t be charged $252 additional for such a simple thing apart from the labor cost. Service charges include the service, not just arriving at the destination.
P.S. On calling at least 4 other highly recommended service providers in the same area, it seems like this kind of service comes under general Clean and Inspection which is about $300-$350, other providers also had a much lower service call, around $100-150. So yeah, I should’ve called around and asked for the price beforehand. Clearly this place is very overpriced but the technician was able to remove the blockage.
P.P.S. Apart from being overcharged, we were also accidentally charged $4520 instead of $452, an extra 0. It has been almost a week and we still don't have the money back into our account. We had to move money around to prevent overdraft and now we are left with nothing in the account. It is just turning into a huge inconvenience. Imagine someone not having the funds in the account and being left with nothing or even negative balance. Highly unprofessional!

EDIT: In response to the response below, we never asked for any expedited service and neither were we informed about any expedited service or special/expedited price. We were not in a rush. They just overcharged us for a very simple job and it took us more than a week to get a refund after being charged $4520 instead of $452. On calling to enquire about the invoice they said that was their normal rate.

These guys take their time, which in my opinion is a good thing. There was definitely a communication issue but they did everything in their power to keep me happy. I went from a traditional wood burning fireplace to a Regency hybrid insert and it’s the cat’s fricken meow. Plus I got a tax credit due to the emission rating. Highly recommended.

Called Quality with a Chimney draft problem-was told I would need an Inspection. John the Tech showed up saying he understood that I have a leak???? Did his inspection told me he would check with some other person inside or outside of his company and get back to me with some kind of solution to my draft problem. That was 2 months ago-sorry should have taken that $120.00 to the bank and got 120 in singles and used it to start a fire with it, I would have gotten more out of it. Would not use or recommend this company-I have moved on.

Note: The owner is a man of his word-he offered me a refund and he sent it to me.

Had both of our fireplaces checked and cleaned. Everything turned out great! Ray did a excellent job at explaining everything to us. He even fixed a problem with our water heater vent and didn't charge us. Would definitely recommend them.

Ray was amazing! Not only did he take the time to explain all the issues and remedies but went into detail as to how they occurred and what could be done to make sure they don't arise again. This is a man who loves what he does and it shows! Recommend them to anyone with a chimney!

We had extensive work done on a chimney due to water damage. While we were warned the color of the new siding wouldn’t match it is actually almost indistinguishable from the current siding. Outstanding work. Finished price was the same as quoted even with the amount of damage

Extremely pleased with work and look outcome. Our family was treated like we mattered which is not common in today's service environment. I'm used to being just another job. Big shout out and thank you to Brandon, Ryan, and Travis.

Ray and the team at quality fireplace and chimeny are the best! Very professional and did some great work restoring my chimeny! My family loves the natural fireplace! Thank you for everything!! You guys rock!

Over the past six weeks Quality has serviced our firebox, flue and crown, including Poultice Creosote Removal (PCR) treatment. Each time the experience has exceeded expectations, both on quality of work and customer service/interaction. A PCR application and cleaning is no small task, it can make a huge mess and is labor intensive! When it had dried and was ready to be removed, Jon was remarkable, scraping and brushing decades of creosote out of the chimney and smoke shelf. He described to us what had been happening inside the flue system, which we really appreciated. From the day they came to quote to the day they finished everything, and all the other procedures in between, each experience has left us feeling in good hands. 10/10 would recommend to anyone who needs service on their chimney!

Oh and they brought dog treats and were totally cool with a coonhound being all up in their business, which really means they're excellent humans too.

Ray and Ryan were great guys! They were very descriptive the whole time and honest. They gave their professional opinion on the inspection and gave me time frames of when things needed to be fixed or monitored. I was truly happy with their services.

The fact that you can't remember should be concern enough for potential future clients, Mike.

Updated 2/7/2020:

Mike S., no one filed a claim to any insurance company regarding your company's work on my house. When your former employee Mark L. provided an estimate of needed work, and several technicians in your employ deemed the entirety of that estimate was not necessary, we expected an adjustment in the estimate. After multiple phone calls and emails to QFC, it was made clear that the company would not adjust the estimate to reflect actual work completed.

We paid the entire amount you requested. But we naturally filed a complaint with the BBB to warn potential future clients that an estimate from your company could be artificially high and would not be adjusted to reflect actual work provided even after a long and arduous review process. Feel free to try to bash me on Google Reviews; I think most people will be able to ascertain my credentials on their own.

QFC may have thousands of happy customers by your estimate, but you've made it heart-wrenchingly clear to at least one unhappy former customer that QFC's estimation skills are quite poor.

They did great work. Somewhere between a three and four star because we planned in advance and booked the job to be done 4 months out in Aug. They didn't get to our job until Sept. I had to call a few times to check on the status of scheduling. They took pre-job pictures of the inside and outside of the chimney and crown, but we had to call them back for post-job pictures.
The new crown and heatshield are really great craftsmanship, though. Once they were here, they were quick and neat.

The technician who walked in didn’t even climb near the chimney to see what the issue was. He gave a over priced quote and asked to replace stuff that were not supposed to. I lost $299 but glad I called a different guy. Never ever going to call these guys

Quality Fireplace has been to my home and to my rentals. They do a great job with cleaning my fireplace and a fantastic job sealing the chimney on my rental. They have the ability to scope the flue and look for problems, which is important to me.

This company was very accommodating and had great customer service. I had to install some chimney liner in order to sell my house. I called to set up an appointment and they scheduled me for an estimate on a Friday. The tech did not arrive during their allotted time BUT he did still show up! He was very apologetic & answered all the questions I had (which was a lot about possible alternatives to the liner). He was very honest and friendly. He gave a quote and I signed the paperwork to have the work done within two weeks. After a week of not hearing back on when they were going to do the work, I called and talked to the manager. He put me first thing on the list for the following Monday.
Well, my buyers wanted to move up the closing so they asked to see if I could move up the work. I was reluctant because I know how busy this time of year can be for these types of businesses. But I did call just to ask. Again, I talked to the manager and he said it was no problem and came the next day to get the work done! They sent me all the paperwork and lien electronically so I had it done in time for the house closing.
I feel they went up and beyond to help me out and to that I was much appreciated, especially because I no longer live in the area. I would definitely recommend these guys to my family and friends.

We had Quality Fireplace & Chimney service do several projects on both our chimney and our roof. Each crew was professional and did their work promptly. They suggested work that should be done, but they didn't pressure us. Made us want to use them for more work. They were prompt and efficient. I highly recommend them.