- 101 E Liberty St, Farmington, MO 63640
- Commercial Roofing
- 24/7 Emergency Repairs
- Metal Roof
- Slate Roof
- Green Roof
About the Business
What people say about “Plummer's Ace Hardware”?
Customer feedback reflects a mixed sentiment regarding the company's service and staff interaction. While several customers express satisfaction with the knowledgeable and helpful staff, there are notable complaints about rudeness and lack of assistance from employees. Communication appears to be a significant issue, with some customers reporting a cold reception and poor service. Delivery service and overall experience vary, with some customers highlighting the personalized attention they receive, while others felt neglected. The positive reviews emphasize the store's local charm and strong customer service, contrasting with the negative experiences of a few.
What Users Like The Most
- This is a great place to shop. The folks there are really helpful and they have hard to find parts to fix what ever you need.
- Excellent place to shop very knowledgeable Staff had everything that I needed.
- Everyone working there is knowledgeable and helpful in finding what’s needed.
- The staff were very attentive to my needs and extremely helpful in walking me to the department to find the items I needed.
- The employees are friendly and helpful. I really appreciate their suggestions, without any pressure.
What Users Like The Least
- Don't know what woman picked up the phone... they felt the needed to get an attitude when telling me they don't carry that.
- Very cold feeling, border line with rude, so I left drove out to the other Ace hardware store.
- I came into the store today... and not one would even ask if need help.
Recommended Reviews
Don't know what woman picked up the phone after I was put on hold but for some reason they felt the needed to get a attitude when telling me they don't carry that... OK. So when the boss reads make sure you say OK! to everyone when explaining they need to find a new job because my company will no longer be buying from them.
Sorry to say but I came into the store today for a DeWitt battery charger and 20 volt battery. Found the displays of all the tools but with three or staff standing at the desk and not one would even ask if need help, same as I came in, one staff was helping a customer, they left back to the desk.
I very sorry but this was not the welcome feeling I felt a new customer should get. Very cold feeling, border line with rude, so I left drove out the the other Ace hardware store. Totally different very nice so I git what I needed, ended up spending $250 total. But felt appreciation for shopping at their store.
Very surprising, rudeness and ignoring customers.
This is a great place to shop.The folks there are really helpful and they have hard to find parts to fix what ever you need
- 101 E Liberty St, Farmington, MO 63640
- Commercial Roofing
- 24/7 Emergency Repairs
- Metal Roof
- Slate Roof
- Green Roof