Phillips Building Supply

Called to get a price and availability on lumber. Got transferred to "lumber sales", after being on hold for several minutes, the girl was rude and robotic. When I was in the middle of asking for what I need she blurted out "HOLD ON" and threw me back on hold. If youre having a bad day or dont want to work do everyone a favor and stay home. I'm not dealing with that, I'll take my money elsewhere.

Pisspoor place to buy lumber. Service is horrible and staff too damn lazy to get off their ugly fat aarses to help. Hope this place goes out of business. Lumber is trash. Yard guys very friendly and helpful but even they admit the lumber gets picked through so much and all that’s left is so warped and twistwd sitting in direct sun… its better off sold as kindle wood.

My first time trying them. NEVER Going back there again.

The second I walked thru the front door I was welcomed and they helped me find what I was looking for. Great customer service (hard to find that these days). Very friendly.

Overall the inside folks and guys in the yard are pleasant to deal with. The only caveat to a good experience is knowing who to deal with at the inside desk (long term, knowledgeable) and avoid the younger ones who may not provide the best customer experience.

This place has the sorriest service I've ever experienced in my life. The only reason I gave them 1 star is because I could give a public review. If I was a lazy man and I was looking for a job. I would apply there first. Like I said the sorriest service I've ever experienced. And I've been on this earth 59 years.

It's always a pleasure to shop at Philips you are in and out of the store without spending time looking for what you came for.

They have definitely improved over the years. Mike in the shop knows his stuff and is great at his job

I WENT TO GET A FEW THINGS. I FOUND WHAT I NEEDED AND WAS ABLE TO GET OUT QUICKLY. EVERYONE WAS A GREAT HELP AND VERY FRIENDLY.

1st time here. Dropped off a Uhaul trailer everything went smoothly. Will be back to make some purchases for sure!

Great place and super friendly people. Don't forget to say hi to the cats when your there. Great place to get sthil tools and replacment blades for your brush or mower. Good selection of plumbing supplies as well

Great Merchandise... Great Prices... Prices are surprisingly fair compared to Home depot down the road. This is clearly an old school hardware store and that's part of its appeal...

I placed a order on April 14 ,2020 for lumber.cost was 728. 22. Which 26.00 was the delivery fee.After I separated the lumber one third of it was bad busted up turning gray which means it old stock and weather beaten.All this lumber was treated..With a1/3 of it bad that's about a little over 223.00 dollars. I called them right away said they would pick it up but would charge me another 26.00 to pickup the bad lumber.So I told them if that's the case they can come pick it all back up..And they still charged the 26.00..

I called to verify that they had top soil. I was told they had loose top soil for $6.95 a scoop. They will load in the truck for me. I drove from Poplarville to get some. When i arrived I spoke to Ashley at the sales desk. Ashley informed me I was told wrong. That they cannot load into a pick-up. I then asked if she had top soil in bags. I was told that would cost more. Shen then moved on to another customer as though I wasn't there. I asked her twice if she had the bags of top soil. She would not answer me. I left and drove to Home Depot and picked up 40 bags of top soil. I am finished shopping there.

I will admit that they have a satisfactory selection of goods at this this store. However, I asked about when they might receive a particular item, that they were out of, and the woman responsible for ordering goods didn't seem interested at all in answering nor did she offer to order it for me to purchase. I was willing to wait to spend my money in a local owned shop but customer service seemed to be last thing on her mind. I guess I will take my business elsewhere.....

This sthil distributor is the worst shop I have ever been to, dropped my hedge trimmers off over 6 months ago for a warranty claim. They ordered the parts and never did perform the service I ended up having to pick up equipment and bring it to a different shop just to get fixed. Not to mention after three separate occasions of telling them whose equipment it was they still had no recollection or documentation of whose equipment it was or what was wrong with it.

If I could leave zero stars I would. Use to love this store and the inside departments customer service and selection, but all it took was one horrific equipment rental experience to change that! Worst customer service my husband and I have ever experienced from a hardware store as far as the outside staff is concerned!! We made equipment rentals; when you pull around back as instructed there’s six guys standing around that have no clue what to do, they have to call this person then this person to even get any assistance in that area, no one informed us of the return process then wanted to be rude when we came to make our return, even when we clearly explained no one properly informed us of anything prior to our return regarding the process. Extremely unorganized as far as the outside staff is concerned, uninformative as far as the outside staff is concerned, rude as far as the outside staff is concerned; which is such a shame, because like I said we once loved this store and our indoor experience.

Very helpful staff. Wide variety of building supply needs. Also rent equipment from lawn mowers to large equipment. Has lumber and other building needs. Helpful over the phone also.

This is a nice hardware store. However, I am reviewing my experience with them as a U-Haul dealer. Do not use this location! I set up a 24-hour rental from Picayune to Waveland at Phillips Building Supply. The guy there asked me where I wanted to drop it off, and I told him Waveland Furniture. He advised me it was a $75 base rate, plus mileage once I turn it in to them. I agreed, and estimated 60 miles usage. I turned the truck in at Waveland Furniture after hours per the instructions on their key box. The next day, I got a call from them advising me that Phillips Building Supply set the rental up wrong. They set it up as in-town rental, with a $30 base rate plus mileage. That sounds good, since it is a lower rate - until you realize that U-Haul charged me an extra $120 for dropping it off at the "wrong" location! Stay away from the U-Haul services at Phillips Building Supply. Their lack of skill can and will result in money coming from your pocket.

I definitely trade with this place. It's closer to home and personal service. Can answer your every question about anything in their store and give you educated answers about their products. They are a small hometown store with great customer service and reasonable prices if you don't want to drive across town into a cluster of traffic! I will always trade here.

Truly a Hometown hardware store ,Home needs store , and construction materialsSupport store .plenty of friendly help, and knowledge they have the things you need and help finding them. They also carry a lot of hard to find items that you are reluctant to even find anywhere else. I say keep up the great work and people will come to you.

Great selection of quality parts and tools. Truly a hardware store that both the homeowner and professional can use. Best customer service that I have had lately.