- 1118-20 N Wood Ave, Florence, AL 35630
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “Peck Ace Hardware”?
Customer feedback is mixed regarding the service and communication at this hardware store. While many reviews praise the staff for their friendliness, helpfulness, and the ease of ordering items online, several negative experiences highlight issues with customer service, particularly in handling repairs and communication during stressful situations. Some customers reported dissatisfaction with how their concerns were addressed, leading to feelings of frustration and disappointment. Delivery service and product availability generally received positive remarks, but there are significant concerns regarding service consistency that need to be addressed.
What Users Like The Most
- Always a good place to find hardware needs. Easy to order items online from Ace and have them delivered to this store.
- The people who work there are very nice. The guy that helped us was very insightful and helpful.
- If you like hands on help you will get it here. Takes the thinking out of it.
- Great knowledgeable staff who are super kind. Peck Ace Hardware goes above and beyond to back their products.
- This hardware store is the best in the business. If you need to replace, repair, refit, or recycle then this place is where you wanna be.
What Users Like The Least
- I told him I'm not leaving a deposit to work on a saw that is probably still under warranty.
- He then proceeded to hammer the lid on the can. Oil based paint flew through the air to land on our clothing and skin.
- We tried to explain why we are here when she starts to accuse us of being rude and looking to start trouble.
- The mechanic said 'No' he wasn't going to work on it, said he couldn't get the part it needed.
- I was in the store today to get some paint. When the employee took the lid off the paint, he spilled some on the edge.
Recommended Reviews
Always a good place to find hardware needs. Easy to order items online from Ace and have them delivered to this store. The staff members are very cordial and willing to assist in locating in-store items.
I purchased a stihl chainsaw last summer.MS 391.Pretty expensive $700 plus.Had an issue with it so i went in the store to have it repaired .When i took the saw in to leave for repair I decided to purchase another saw because i needed one to use while this one was being repaired.So upon doing the paper work to leave my 8 month old $700 plus saw i purchased from them the red headed guy with glasses said. they need a $35 or $25 deposit to leave my saw that i purchased from them last summer to work on it.So I told him i'm not leaving a deposit to work on a saw that is probably still under warranty.So i decided not to purchase the other saw.I left and went to tri green on HWY 72 and was treated like i had purchased the saw from them.They have my business from now on .Thank you Tri Green and the Guy running the service department is Great
The people who work there are very nice. The guy that helped us was very insightful and helpful even though he ended up not having what we were looking for. Very clean store and had so much to look at.
- 1118-20 N Wood Ave, Florence, AL 35630
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered