- 2188 4th Ave E #6, Twin Falls, ID 83301
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
About the Business
What people say about “Patio Covers of Idaho”?
Customer feedback is mixed regarding the patio cover and installation services. While many customers appreciate the quality of the products and the professionalism of the installation teams, there are significant complaints about poor communication and unresolved issues post-installation. Several reviews highlight problems with leaking and delays, leading to dissatisfaction with customer service. Some customers reported being unable to reach the company for follow-ups, which severely impacted their overall experience. Overall, the prevailing sentiment indicates that while the product may be good, the company's service and support need improvement.
What Users Like The Most
- We went with the solid style as we wanted total sun block coverage in our hot summer days.
- The team that installed the deck were professional and kept us informed on what would be performed that day.
- The patio cover is beautiful. Made such an impact on the looks and feel of my back yard.
- The final project was worth the wait! It is stunning and we've already spent more time on-decks than in the previous ten years combined.
- Cody was great in making design recommendations.
What Users Like The Least
- Took forever to get it installed... constantly leaked and finally collapsed.
- I would not recommend this company, only due to not finishing the work.
- They've never been able to fix it. They no longer even answer my calls.
Recommended Reviews
So far we love our patio cover! We went with the solid style as we wanted total sun block coverage in our hot summer days. Having it installed in mid August it changed our unusable cement pad off the back porch, into a nice oasis ~out of the beating of the sun.
We've sat out there in the rain too, and as long as the wind isn't blowing the rain sideways; we enjoy the protection and sound of the rain, and distant thunder.
We plan for it to hold up well in the winter too, protecting some of our outdoor equipment/furniture. And we expect it will bring us lots of summer sun shelter for years to come. :)
Cody (sales) was great, we met him at the Pocatello Home Show March '24, and we set the deal in motion a few days later. Chris the installer was good too, very polite; cleaned up after themselves. 4 star rating is due to weeks of delay from what had been expected for installation, and some repeated communication errors from the office secretary. However, regardless of this, we are (in the month that we've had it) very happy with the final product.
We first met Cody at the Spring Fair in Pocatello last year. He gave us a bid and his crew installed a pergola for us well before our deadline of the 4th of July. This was on a new deck we had had built the year before by another builder which we were dissatisfied. They had also promised by July 4th but didn't start until August and were unable to finish and fix problems because it was November and snowing. They failed to complete the project as promised the next Spring.
We were so impressed with Cody that we had his team add a lower section to our deck this summer. Jerry and his team seamlessly added a lower section for our grills, reworked the stairs and devised a great transition to the yard. They also fixed the problems left by the first contractor. It was also completed by the end of May. I highly recommend Cody, Jerry and their teams.
Update: We had a major rain storm come through and the patio cover performed flawlessly. There were no leaks and where they shortened our original gutters was well sealed.
Highly recommended.
We hired Cody and his team to install a deck and patio cover. The bid was below what other contractors had quoted us and for better material.
The team that installed the deck were professional and kept us informed on what would be performed that day and what was planned for tomorrow before leaving for the night.
There was a long lead time between accepting the bid and installation, which should be considered whenever hiring a contractor, but was not as excessive as I'm heard some people have with similar installations from other contractors.
Would definitely do business with them again.
- 2188 4th Ave E #6, Twin Falls, ID 83301
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured