- Tucker
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
- Warranties Offered
- TPO Roof
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We had our gutters fully replaced by Palace Roofing but unfortunately we were left with two outstanding issues that we did not have prior to the installation. The controller in the front overflows with just a normal rain and a gap in the front corner is allowing pests to enter our attic where there was not an opening before. Peter visited and indicated fixes he would do (have texts), but the fixes made by his worker were not what he proposed and both have made the issues worse. I've texted and called multiple times for a month with pictures of the problems without a response from Peter. His office indicated Peter would follow-up with me, but I have yet to hear back from him. We had a lot of confidence in Peter and his company, but the lack of response by Peter and Palace Roofing have left us to believe that the only solution they are offering is for us to find another contractor to correct issues caused by their gutter installation that are now causing damage to our house.
My partner saw them fixing a roof in his neighborhood in Decatur and stopped to get his contact info. He told Peter he had 2 rentals homes nearby and could he come by and give a quote. Peter called his phone so he'd have the number and sent his contact information. My partner texted him twice and he never replied. Didn't think 3rd time would be a charm.
I would love to share my experience. I originally sought out three companies to come out and give me estimates. Peter from Palace Roofing came out and was the ONLY one to actually pull out a ladder and climb up on my roof. He provided me videos of all of the areas of concern and issues he saw in replacing gutters on my house as well as a few other recommendations for the roof. He seemed to be very knowledgeable of his business and the businesses that he was in competition with. I could have only gotten one estimate and gone with him but I don't do things that way. His price was very competitive, better than the other two companies. The only issue I had was likely out of his control. The job was done in three work days. The first day they pulled down all the gutters and took them away and painted the faces and soffits. The second day they came out and put up all the gutters. After each day cleaning up like you didn't even know that they were there. The only reason they didn't finish after the second day was that the screens for the tops of the gutters were on back order. They probably would have completed all of it on the same day that was possible. All in all a good experience.
- Tucker
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
- Warranties Offered
- TPO Roof