Logo of Pacific Termite And Pest Control

Pacific Termite And Pest Control

  • 140 Holomua St, Hilo, HI 96720
  • Industrial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Locally Owned & Operated
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

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What people say about “Pacific Termite And Pest Control”?

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Recommended Reviews

Overall Company Rating
Good 4.4
Out of 14 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Derek Harbaugh
Jul 1, 2025

Terrible business. Had an inspection scheduled and a time frame was confirmed (4 hour window). Inspector showed up outside of that window (when no one was there) without calling to inform us he was early. Beyond that, the inspector got lost and said he could not find the property. Again, he did not call to verify address and location of the property. When I called the business, I was informed they would not reschedule a new appointment because they said the property does not exist. No other company has had any trouble finding our home. We gladly went with Bowman termite who gave us a great quote, showed up at the correct time and easily found our home. Pacific Termite is not reliable as advertised.
Kandi, the office person was great to work with however.

Hanna Daul
May 2, 2025

We had an excellent experience and are very glad that we chose Pacific Termite and Pest Control for fumigation. Kandy was really easy to work with, very quick with returning calls and emails, and the fumigation crew was professional, right on time, and respectful of our property. They also happened to have one of the best estimates for our house. Definitely was service with Aloha!

Eric Warmbier
Apr 30, 2025

Pacific Termite was able to get me a quick appointment and took care of business. I might have gotten lucky due to a cancellation, but whatever the reason, I am so happy. I was coordinating from the mainland and they took care of it in a professional manner with great communication. I highly recommend them. They'll be seeing me again the next time I need to tent. Thanks Pacific Termite!

Starr Yamada
Feb 7, 2025

We recently had our home tented by Pacific Termite and Pest Control and we couldn't be happier with the experience. The team was professional, punctual and thorough. They completed it on schedule and when we returned it was exactly as we left it, except now it is termite and bug free. They made a stressful situation much easier and gave us peace of mind knowing that our home is protected. Thank you Kandy and Cliff, you guys are amazing!

Rachel McLain
Jan 21, 2025

Pacific Termite Pest Control was wonderful to work with! Kandy was very helpful and communicative throughout the whole process and the exterminators were efficient and friendly and did an incredible job!! They went above and beyond!

Talia Capdepon
Oct 17, 2024

Everyone I spoke to on the PTPC staff was friendly and helpful. We had to make a last minute schedule change and I was so grateful to be accommodated! They really went the extra mile. Nan was also helpful in making sure we were prepared and knew what to do. The crew who came the day of fumigation were punctual and kind as well. Great experience and definitely recommend!

valerie victorine
Sep 19, 2024

This is the best termite and Pest control company my family have used and continue to use. They are very professional, know their job and overall best customer service! They are very easy to work with from booking an appointment to the final result of tenting and quarterly pest contol. The customer comes first!!!!

Alyson Danford
Sep 13, 2024

Pacific Pest Control was so helpful! They got the job done as quickly and painlessly as possible and, more importantly to me, they were very kind and helpful to my disabled mother! I would definitely recommend them!

Amy Cook
Aug 7, 2024

These folks are great. They were prompt and helpful when I inquired about termite fumigation treatment. When I got sick the same week they were scheduled to treat my house they were very understanding able to reschedule just a couple weeks later.

Will definitely call them first for my next fumigation.

hardy o
Jun 19, 2024

Overall good experience, everything went smoothly, communication was always a priority and I had nothing to worry about. Very professional company. Will use their services again in the future.

Kai Iaconetti
Jun 11, 2024

Terrible customer service. I scheduled a job 2 months in advance, I have emails confirming the date, I spent over eighteen thousand dollars ($18,000) to make it possible to tent (their requirements), I called several times to confirm, and they didn't show up. They even admit that they made the mistake and forgot to schedule the job in their office. When I called, they said they forgot to schedule it and couldn't tell me when they would be able to reschedule. I wouldn't reschedule with them anyway, it would cost me another $18000, and who knows if they would show up anyway.

Mel Finkenberg
Mar 30, 2024

We had our house tented recently by Pacific Termite and Pest Control. Everything went according to plan - the team arrived when they said they would, Shalom and his crew went right to work, and they were extremely respectful of our property.

We were concerned about the tiles on our roof as well as the vegetation surrounding the house. However, there was no need to worry, as the crew took their time and everything was in wonderful condition when we returned to our house.

I would not hesitate to use them should the need arise!

Rich Whelan
Dec 6, 2023

Had to work around a reschedule which is a big problem. Kandy is fantastic to work with. 5 star overall. Good company; good work.

Minoo Elison
Dec 15, 2022

Nan and Kandy are the most professional and caring termite and pest control service in Hilo. Prompt communication and follow through. Working with an accountable team makes me and my clients happy. Thank you for a job well done! Looking forward to working with them in the future! Mahalo Nan and Kandy! ⭐️⭐️⭐️⭐️⭐️

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 140 Holomua St, Hilo, HI 96720
  • Industrial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Locally Owned & Operated
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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