Ortega Family Roofing LLC - Snellville, GA

ortega family roofing llc is a real standout in roofing services! they were professional and quick to respond whenever i called. even after the initial visit, they checked in with me to make sure all my questions were answered. i had talked to several other companies before, but none could help with the leak in my dining room ceiling. when dillon from ortega family roofing llc came by, he quickly found the problem and explained two ways to fix it. one option was to replace the whole roof, which was still fairly new. i was worried that even after getting a new roof, the leak might not go away, but dillon assured me they would come back and fix anything if needed. their confidence made me feel much better. after reading good reviews, i decided to replace the entire roof, and it solved the problem! they also gave me detailed documentation of the damage and all the repairs, so i have proof for any future buyers that the issue was taken care of. the crew worked efficiently, removed the old roof, fixed the damaged spots, and finished the new roof all in one day. they cleaned up thoroughly—no leftover shingles or mess. if you need a roofer in snellville, definitely give them a call. you won’t regret it!

I had a small leak on my roof and was told there would be a $150 minimum to check it out. They sent Michael to inspect the issue. He resealed the bottom of a roof valley for me. Since it was such a minor fix, they didn’t even charge me. I couldn’t believe it! This was my first time needing roof repair, and it was a fantastic experience. We’ll need a new roof soon and hope they service our area because I would definitely hire them again. I wish I could give them 10 stars. Great service!

Sebastian from the roofing company was great to work with. He came over to give us a quote, and the new roof was installed soon after. When we had some leaks, Sebastian and his team came back quickly to fix everything. He always responded to my questions by email, even on weekends. He was professional, dependable, and very patient. The installation manager, Michael, was also very pleasant and helpful. We had a positive experience with Sebastian and Michael and would recommend them for their strong work ethic, honesty, and professionalism.

Talk about customer service! The roofing team responded quickly to my leaking roof emergency, even coming out before my scheduled appointment. Since I needed repairs done fast, I really appreciated how they figured out the problem and gave me an estimate for a new section of roofing if repairs weren’t possible. Michael was friendly and clearly knew what he was doing. This crew has a great work ethic and really cares about their customers. I highly recommend them!

We found our roofing company through a local home show. Unlike other roofers, there was no pressure to set up an appointment or give out our personal information. After getting several quotes from different companies, we decided to go with this team for a few reasons. We met with Sebastian, the newest owner, who was very friendly and explained everything clearly about roofing materials, gutters, scheduling, and payment options. The customer service from Sebastian, the foreman, and the crew was excellent—they really care about their customers! I highly recommend this roofing company to family, friends, and neighbors. The work was finished quickly and the company is doing a great job.

I had a great experience with Ortega Family Roofing LLC. I worked with Isaiah, who was very professional and always went the extra mile to help me get my shingles replaced. Isaiah always answered my questions and came to my house several times to meet with the adjuster and take pictures to help with my insurance claim. Whenever I called, someone always picked up and guided me through the process. Isaiah made sure my roof wouldn’t be replaced during cold weather, which I really appreciated. When it was time for the roof replacement, they kept me updated on their schedule and even called to let me know when a rain date got cancelled. The crew was very respectful of my plants and the area around my house. They worked quickly and did a fantastic job cleaning up before they left. My new roof looks amazing and I am very happy with the results.

i recently had the pleasure of working with dillon at Ortega Family Roofing LLC, and i can't say enough about the great service he gave. from the first time i reached out to get a shingle fixed on my roof, dillon went above and beyond, always keeping me updated and even explaining things about my roof when i asked. he made sure to come out right before a big storm in snellville, getting here before sunset and before the rain started. dillon showed real professionalism and skill when he checked my roof. he took extra time to explain what was happening, answered all my questions, and made sure i understood everything. it was clear he really knows his stuff and truly cares about helping people. throughout the whole project, dillon paid close attention to every detail. he worked hard to make sure the repair was done right, and the quality of his work was excellent. what really stood out was how much he wanted me to be happy with the job. dillon kept me in the loop during the whole process, making sure i felt comfortable and pleased with the progress. he even followed up the next day to make sure the repair was still holding up and that i was satisfied. i also really appreciate the honesty and trust dillon showed. he kept all his promises, and you can tell he really cares about doing the right thing. if you need roofing work done, i highly recommend calling them. the professionalism, knowledge, and focus on customer satisfaction are the best i've experienced. you won't be disappointed!

I give Ortega Family Roofing LLC a solid 5 stars! We reached out to a few roofing contractors for estimates on a new roof. After hearing good things from a neighbor, I got in touch with Isaiah. The neighbor had just gotten a new roof installed and was really happy with the job. From the start, Isaiah was always available and knowledgeable, answering all our questions about our existing leak and what we might need for a new roof. Once we chose this company for the job, Isaiah stayed in touch through texts, calls, and even stopped by the house to make sure we were comfortable with everything. He was quick to respond and really showed he cared. The roof installation went smoothly, and Isaiah checked in often to keep us updated and help with other issues around the house. We are very pleased with our new roof—it looks fantastic—and we’re grateful for the extra attention to matching our pavers and stonework. Five stars!

I had a small leak in my roof and needed a roofer to check out what needed fixing. After calling several places in Snellville, only two roofing companies could come out quickly. One of them sent Dillon over the same day I called. Dillon inspected my roof and came back the very next day to handle the repair. He was friendly and honest. I’ve had to get roofs replaced in two other homes before, but Dillon wasn’t like the other companies I’ve worked with. He gave me an affordable fix and didn’t try to upsell me on a whole new roof like the other roofer. I highly recommend this team to anyone in need of roof repairs or a new roof!

sebastian and his crew were amazing. when i started looking for someone to put a new roof on our house in snellville, i was pretty nervous about the whole thing. but the roofing team gave us the best estimate by far, and even fit us into their packed schedule because our roof was leaking. sebastian was super friendly and knew exactly what he was talking about, answering all our questions and making us feel comfortable about everything. the estimate was spot on, even after they fixed up a little problem with the decking. honestly, my wife and i can't say enough good things about sebastian and his crew. they really are the best, and our new roof looks fantastic! i still can't believe how great it turned out. we will definitely recommend them to anyone in need of roofing services.

i highly recommend these roofers! i had the best experience with dillon. my roof was leaking whenever it rained hard, and even after a few repairs from others, the leak kept coming back. dillon came out the same day i called, checked the attic, got up on the roof, and quickly found the issue. he explained that some spots needed sealing and caulking to keep the water out. he returned the next day and fixed everything, and since then, no more leaks! very honest, reliable, and professional service. i definitely recommend!

i've had several roofing projects done on my home in snellville, like getting a new roof installed, replacing my gutters, and fixing some flashing around the trim. each time, the quality of their work has really stood out, but what impresses me most is their great customer service. when i first moved in, i needed some repairs on shingles they installed for the previous owner. even though i wasn't their original customer, they honored the warranty and sent isaiah out right away to take care of the issue. after that, i knew i could trust them for all my roofing needs.

Exceptional quality, craftsmanship, and customer care! From beginning to end, collaborating with a roofing team in Snellville truly surpassed our expectations. I had numerous questions at the outset, and Michael was amazing to work with. Choosing a shingle color can be tricky with just a small sample. Michael gave me a list of past customers' addresses featuring different shingle colors, and being able to see a specific color on a roof was wonderful! The crew arrived on time and were very professional, clearly enjoying their teamwork. By the end of the day, the area was spotless, and we didn't have to deal with any leftover mess!

I highly recommend this roofing service. They completely changed my house from a dark, rundown structure to a warm, inviting cottage. They took care of replacing our siding and gutters. The transformation is impressive, and the before and after photos show just how much better it looks. The team excelled in communication, and more importantly, they paid great attention to detail. If you check out the images, you'll notice that the flashing and soffit work are truly top-notch. If you decide to work with them, you will be very pleased with the results. They were also among the few teams willing to install gutters on our slate roof. Overall, they did an amazing job with our home.

Michael visited my home to discuss the replacement of my wind-damaged roof. He was extremely courteous and guided me through the process of making a claim with my homeowner's insurance. The insurance company agreed with the information provided by our roofer and promptly sent me a check. We then arranged for the roof replacement. They even allowed me to choose the color of the shingles. Isaiah coordinated the timing and they executed the job professionally and perfectly, even taking care of a few additional tasks at no extra charge. I wouldn't hesitate to recommend them! They made sure to clean up after the job was done too! I'm absolutely delighted with the entire process, from Michael who organized the work to the moment they finished. Undeniably a five-star roofing service in Snellville!

if you're in search of a roofer who has extensive experience, professionalism, dependability, and is meticulous in their work, look no further than michael from Ortega Family Roofing LLC. He is attentive to your needs, promptly addresses your questions and concerns, and is fully licensed and insured. This company holds an A rating from the BBB, which speaks volumes about their quality of work. michael and his team carried out our complete re-roofing and new gutter installation project in snellville in a timely and efficient manner, with a keen eye for detail. They used top-notch materials without hitting us with an unreasonable price tag. The crew, which included isaiah and dillon, was knowledgeable and worked efficiently. They left our property clean and free of debris. michael personally checked the completed project for any overlooked details. His attention to detail, quick responses, regular updates, advice, and concern addressing were all way beyond what i had anticipated. The level of service from michael was truly top-notch, exceeding all my expectations.

We got in touch with a roofer after a buddy of mine recommended them in their local Facebook group. We're really pleased that we did! We requested a quote online and almost instantly, Michael reached out to discuss our roofing needs and timeframe. He arranged an appointment for the following week and made sure to touch base the day before. He came early in the morning to take pictures and mentioned that someone would be around midday to go over the project. At about noon, Dillon arrived and had a digital model of our home ready for us to personalize. We went over materials, prices, procedures, and payment, and asked for a day to finalize our decision as we were still considering other roofers. However, we felt so reassured by the experience so far that we went ahead and booked it by the next day. Within 24 hours, we had a quote/contract ready and even the application to finance part of the project at 0% interest rate! Initially, we were set to start towards the end of winter. Once we signed our contract and had everything sorted, Sebastian got in touch to discuss schedules and warned us that there might be a slight delay of about two weeks as some materials needed to be ordered. To our surprise, only a week later, Sebastian informed us that the materials had arrived and they were ready to start the next day! They showed up as scheduled and immediately got to work. Unless the weather was bad, they worked every single day. They also made a point of cleaning up the site each evening before leaving. We also had a project manager, Sebastian, who checked in daily to monitor progress. Michael also visited every other day to inspect as well. Whenever I had a query or issue, they were readily accessible and always returned calls as promised. It's been about a week and a half since they started, and we now have a completely new roof, siding, and gutters! I can't emphasize enough how amazing these guys have been! The quality of work is excellent and the customer service is top-notch! We're in Snellville, and we highly recommend their roofing services.

Where do I start? The whole experience was simply fantastic, from my initial meeting with Michael, my sales consultant, to my project manager Dillon, and my roofing subcontractor Sebastian and his team. Everyone was incredibly friendly, professional, meticulous, knowledgeable, and an absolute joy to work with. Michael spent a considerable amount of time discussing my roofing vision and showing me digital designs of my house to ensure my satisfaction. Dillon spent no less than five hours with me on multiple occasions, thoroughly reviewing the roofing work to be done and all the intricate details to avoid any unexpected surprises. I cannot express enough how wonderful my experience with Ortega Family Roofing LLC was! The project was extensive, but the execution was smooth and professional. You won't regret choosing their services. Give them a call today! I am now a loyal customer for life!

Our property, consisting of 8 condo units, suffered extensive hail damage last year. Sebastian from a trusted roofing company inspected all seven roofs and found significant damage. After reaching an agreement with our insurance provider, the roofing team executed the massive task of tearing off the damaged roofs and installing new shingles. This roofing project, which spanned over three weeks, was completed in the summer. The communication between the roofing company and our condo association was excellent. We were kept informed about the progress on each building and the estimated completion time. Sebastian's team, including Michael and Isaiah, worked tirelessly from dawn to dusk to ensure the new shingles were perfectly installed. They were not only professional but also very respectful to the condo owners throughout the process. They took every measure to protect our bushes, garage doors, and entrances. Every evening before leaving, they made sure everything was cleaned up and in order - truly impressive! This was indeed a significant project, and we are incredibly grateful that we chose the right roofing team for the job. Their outstanding service has earned our trust, and we wouldn't hesitate to hire them again for any future roofing needs.

responsive team. on the same day as our request, sebastian made his way to our place to check out our gutters. this is so rare! he carried out a thorough inspection and offered us top-notch advice on what to do next. would suggest ortega family roofing llc to anyone in need of a roofer in snellville!

Michael and his team did an outstanding job on our roof. They were quick, efficient, and always ready to answer any queries. Their friendliness was a bonus! If I could, I'd rate them more than 5 stars. Great job! Fantastic! The team was also careful to keep the surrounding area safe and clean. Thanks once more, Snellville appreciates your excellent roofing service!

This was my first experience getting a roof replaced, and I didn't know what to expect. However, Ortega Family Roofing LLC did a fantastic job. The sales rep, let's call him isaiah, was very professional and explained the entire process. He was really helpful throughout the roof replacement process. isaiah responded quickly and answered all the numerous questions we had. The work team, michael and dillon, were excellent and ensured they left our property in Snellville clean after the job was completed.

It took me until now, two years after the hurricane, to find a roofing service that I felt confident in. Ortega Family Roofing LLC provided me with honest and competitive pricing, if not the best, with an unbeatable guarantee. The crew, led by Sebastian, was phenomenal - punctual, communicative, and always willing to answer any questions. They ensured the area was clean after the job was done. We passed inspections without any issues in Snellville. I can't praise them enough. My wife and I were so impressed with Isaiah, one of the owners, that we signed the contract on the same day we met him to finally get our roof done. I don't know what else to say!

Dillon came out this morning to evaluate our 13-year-old rubber roof here in Snellville. I was absolutely thrilled when Dillon provided an honest evaluation, stating that the roof was in excellent condition and didn't require any repairs. I will definitely reach out to him for any future roofing needs, as I trust that I will receive an honest evaluation. Thank you!