On the Ball Plumbing - Twin Falls, ID

Just wanted to say, I only price checked one other place, then decided to call this place. The other place quoted me 75 bucks just to come look at it. No no, not these guys. Came and looked at it, and quoted me for half of what I expected. Customer service top notch, did a great job, and my only regret is they didnt leave me a fridgerator magnet, so the next time I need a plumber I know who to call.

Came out super fast and was super professional. Got our toilets flushing in no time and was very reasonably priced. Danny is who helped us and he was awesome. Super friendly and knowledgeable.

Danny was able to help with valve turnoff issues and installed new faucets to our bathroom. His is very conscientious and demands quality in his work. He is a great addition to On The Ball plumbing.

I want to say thank you. MATT was amazing from the time he entered our home. He kept me informed of what was needed, what was done and what he would do when. He got water running in the house while we waited for the new hot water heater to arrive. With a 90 year old in the house this was VERY important! Thank you thank you for employing such a great guy and sending him get us fixed!

Matt is the best. Very thorough & is knowledgeable. The company has done a great job here at my house several times & at the Hotel where i work. Matt deserves a raise!

Patrick broke the back flow causing 9000 worth of damage, then tried to play it off like he didn't. He charged us 1200 to break it and then come back to pretend it wasnt his mistake. DO NOT USE THESE PEOPLE!! Magic plumbing is fixing your mistake. Get your ducks in a row guys cause we are coming for you!

My parents had water leaking through a floor so we had to have an emergency call. Daniel came out on a Friday evening and stayed as long as long as it took. He has a wonderful way with customers - very polite, patient, and understanding All my other calls with OTB have been efficient with good results as well. Recommend!

The technician was Patrick with On the Ball Plumbing. He arrived when he said he would, he accessed and fix the problem, and he cleaned up after he was finished. He was friendly and professional. Thank goodness for Patrick with On the Ball Plumbing.

On the ball plumbing is exactly what there name means! Derrick the technician was here shortly after I called and the job was excellent! Thank you!

Justin and Brody came to my house to solve my plumbing problem. They were very professional, and knowledgeable. They got the job done fast and effectively. I would definitely recommend them.

Had a bad seal on one of my toilets. Derrick came out within an hour of us calling, on a weekend. Had it fixed in 20 minutes. Thank you, and highly recommend.

Thanks to Nick..for being here when they said...fast, efficient and courteous.....great to have "real" people to help when in need...

I hired them to replace a standard kitchen sink, expecting a professional and reasonably priced service based on a recommendation. Unfortunately, my experience was far from satisfactory.
First, the installation took an excessive amount of time—three and a half hours—while multiple other plumbing companies in the area confirmed that this job typically takes about two hours. Additionally, I feel I was charged far more than the standard rate. After calling three other plumbing services in town, I was told that the average cost for this type of job is between $300 and $400. The amount I was charged greatly exceeded this expectation. I was charged $640 dollars, and the job took 4 hours with an experiences plumber. I should state that I also had the plumber change out the faucet in a bathroom.
The kicker is, when I called to discuss the issue, I was met with a dismissive and unprofessional attitude from the manager. Instead of addressing my concerns in a respectful manner, he was belittling, defensive, and difficult to communicate with, despite the fact that I approached the conversation calmly and reasonably.
I am extremely disappointed in both the service and customer care I received. As the manager said, we should have went with another company.

We had a leak in our basement from a copper pipe. Justin Moore quickly listened to the details of the leak and was there to fix it within a few days. He was friendly, efficient, and knowledgeable. We will call him to work on any other plumbing needs without exception.

Derrick did a fantastic job upgrading our bathroom with a new and improved toilet. He was so patient about answering all of my questions so I felt comfortable with the new and improved equipment.

Outstanding 5-Star Review for On The Ball Plumbing – Matt, Tully, Dallas, and Crew!

I cannot say enough great things about On The Ball Plumbing and their incredible team—Matt, Tully, Dallas, and crew. From start to finish, their professionalism, expertise, and dedication to quality service were evident in every step of the process.

From the moment I reached out, they were prompt, courteous, and extremely knowledgeable. Matt went above and beyond to ensure that every detail was taken care of, explaining the work thoroughly and making sure I understood my options. Tully and Dallas were equally impressive—skilled, efficient, and friendly, making what could have been a stressful situation completely seamless.

If you're looking for a reliable, honest, and highly skilled plumbing team, look no further. I highly recommend On The Ball Plumbing and will definitely be calling them for any future plumbing needs. Thank you, Matt, Tully, Dallas, and the whole crew—you guys are the best!

Derrick was very efficient and knowledgeable about the jobs he did for us today. Derrick is very personable neat and clean and we will surely call him again next time when needed. Thank you

Nick was here on time. He was very professional and courteous.
He had the problem fixed in not time at all. The price was more than fair.
I have used On The Ball many times in the past and have always had a wonderful experience. Thanks for the excellent work!

"On the Ball Service is top-notch! Fast, profesional and kind. Nick D. sloved my plumbing issue quickly. Highly recommend asking for him!"

Had Nick and Dillon out to my sister-in-laws to do some plumbing repairs,they were great to work with and done an excellent job in a very timely manner thank you guys and On TheBall

After dealing with a couple companies that I didn't feel were honest, I found On the Ball and I'm always happy with their integrity and service. I had Justin out today to fix a rusted out pipe and he was awesome. He was even patient with my new kittens that kept getting curious about what he was up to. I highly recommend On the Ball. :)

We had Justin Moore and a new to the company gentleman(I didn't catch his name) in today to fix a back up issue in Filer. They both were super friendly, very professional, and had a great sense of humor. They came in got right business and got us squared away! 10/10 recommend Thank you guys so much!

Derrick was wonderful. He was pleasant and knowledgeable and didn't shame me even though I was the cause of.the problem( broke my kitchen sink). On the ball.plumbing has always done a great job for us. I highly recommend.

On the ball!!!!! Matt and Brody showed up to give me a quote on some plumbing I needed done, Matt’s knowledge on plumbing is above and beyond any plumber I’ve came across! Both Matt and Brody were respectful, courteous and kept constant communication with us! Thanks Matt and Brody, you made my miserable situation, an easy process!

Super nice! I was panicking and they took my call, and had Derrick over quickly. He removed the obstruction, replaced the seal and set the toilet back up, and fixed the seat. Very affordable considering last minute in the day call and being able to get me in.

A couple of weeks ago we again had an opportunity to utilize On the Ball’s services, this time to install a copper sink and faucet in a bathroom. Justin, arrived on time, gave us an estimate and worked with our budget. He worked quickly, with great professionalism. He restored water services to the sink, made sure everything worked properly, cleaned up and left. We are greatly pleased, Thanks again

I just moved into a new apartment to find the shower and kitchen sink drains were clogged. Justin came in and did everything he could to fix it. There was some kind of cloth/rag material deep in there. The tub is fixed and the sink is draining slowly. He hopes to come back and fix the sink soon. The pipes will likely need surgery. Great guy Id love to work with again.

They did such a wonderful job at our business, they stayed until 9pm at night until we gotten everything fixed and repaired. Their tech, Lee, informed about everything that they were going to so before they did it, kept me updated on the cost as it progressed and they were SO NICE. Highly recommend to anyone and will be using for all of our future repair or maintenance needs.

Matt @ On the Ball Plumbing is amazing. He tells it like it is, gives you all the information you need to make informed decisions. He has done multiple jobs for me and I wouldn't go to anyone else. Kind, ploite, professional and everything you need in a plumber.

I called On the Ball Plumbing & Lee came to our home right away and did an amazing job replacing the copper piping in the bathroom. I definitely recommend trying them out. You won't be disappointed. 5 stars for sure. Thanks again.

I had a problem with my ReBath(SanSpa) walk-in tub, the first gentleman couldn't get the parts(I ordered) to fit. At last the sent a young guy that got it together in about a half hour.

This is the best after hours service plumbing company that I have dealt with.Derrick is the best technician that we ever have had to deal with on after hour services.

Matt and Darryl did such a great, professional job installing a walk-in tub for my parents. They arrived on time, stayed late, and worked all day. Very kind, hard working. They even went the extra mile with added service because we were unprepared for them. On the Ball Plumbing gave us the best price. We definitely recommend!

This company is hands down the worst I have ever dealt with and very unprofessional. They rarely show up for work and when they are on sight I have no clue what they are actually fixing because they have never asked what the issue is. They are very entitled and think they are right regardless of the issue. They resort to theft, name calling, and driving recklessly when they leave. If you have the choice I would recommend you use someone else. FYI On the ball....changing the valve does not fix the problem.

They replaced our broken water main from the house to the sidewalk. They did the job in a day and didn't drag it out and we were pleased with the end results. However, they tore out the shut off valve for the sprinkler and either buried it or threw it away. I knew they weren't going to fix any of the sprinkler that they cut through but they could have tag it or marked it so we knew where it was cut so we could find it easily and fixed it. We have put a lot of time and money into fixing the sprinkling system because of that.
They were friendly and came back to put in some sand in a part of the lawn that had settled.

I've used them twice so far; once for a 30ft drain line in the across the basement and the second time to update 1950s galvanized pipe to Pex. Excellent water pressure!

Great customer service. I had a couple situations in 3 day span - one at night- and they were out very quickly and resolved the issue. Tully and Daniel were incredibly nice and got the job done I highly recommend

I want to thank Danny for his amazing customer service to my mom, he went above and beyond to make sure she had hot water. I would 100% recommend them.

Darrel was well respectful of the place. He was very professional and knowledgeable and I was very impressed how quickly and cleanly the job was done.

On the Ball Plumbing did some work for us and a problem developed. Daniel and Darryl came right out and fixed the problem immediately, without any additional charges. They were so friendly and helpful! I was so impressed with their services!

About 3 years ago a couple of guys came out to give us a quote on moving our toilet and in the process they said that the old cast iron pipes had many small cracks and needed to be replaced. So almost all of the cast iron was replaced with new pvc pipes, the toilet was moved and they were on their way. Almost immediately we started having drain issues in our kitchen sink, nowhere else, just the kitchen.
We thought it was just one of the few cast iron stretches left. Over the last few years it began to drain slower and slower until finally in the last 6 months it got worse. We had tried to handle it ourselves because we didn't want our landlords to have to pay even more to a plumber. Unfortunately, we had to have the plumbers come back .
So Matt and Robert showed up (not the same guys as before), after a long days work they packed up and prepared to return the next morning.
After we had a kind of testy conversation (due to my misunderstanding) about the cause of the drain issue/clog they further investigated the pipe done previously by their coworkers (who no longer work there) and found the problem we complained about. Their ex-coworkers had indeed done the pipe wrong and that was the problem all along.
Apologies had already been exchanged among us and ultimately we talked it through, it was good. They also did a fantastic job fixing the pipe and now we have a vortex in our kitchen sink. These two really came through for us, they even changed out the valves for our washing machine because they had opened one and it wouldn't close all the way, it had a small, slow drip. It wasn't their fault and we in no way expected them to do that, but they did anyway.
They weren't responsible for the hack job done by the other guys, and yet they had to deal with our frustration and fix someone else's mistakes. Overall, they did great and we are thankful for them. Thank you Matt and Robert for your understanding for us and for making it right, we appreciate you.

Darrell is excellent! His apprentice Danny was also, very good. I am the happiest customer in Idaho! Perfect service as Darrell is a total expert at his trade and super nice. This was a new dryer install that was slightly complicated in an older home. Highly recommended!

Outstanding service by Derrick
He is knowledgeable, experienced and personable. Fine representation for On the Ball
Won't use any other service

Very professional & polite. I loved the respect they gave me. Didn't try to burn me. Robert & Matt are awsome. I want them to be my tecnitions always. Good job guys

Just after hours, but Derick (sorry if I spelled it incorrectly) showed up within 15 minutes from the time I called. He was very professional and took care of our problem with expertise! Of course, I don't like spending money, but he took care of us and we appreciate that.

I wish I could choose MORE stars! I can't say enough about Matt and his team. I am at the tail end of a kitchen remodel and On The Ball has been there for me through it ALL. Whether it was random plumbing work or emergency issues, Matt had it handled. He went above and beyond to make sure I had what I needed and as fast as humanly possible. When I needed a new toilet to make sure guests at my birthday party didn't have to "hold the handle"...he searched high and low to find a toilet and install it in time. When my kitchen was torn apart and he saw that I was washing dishes in the shower, he hooked up my dishwasher in the middle of the mess, so that I could keep the dishes out of the bathroom. When my new sink arrived about a month and a half into the remodel, he knew how desperate I was to have it hooked up, so he stayed after hours to ensure I got running water again. When our flooring guys removed a piece of trim and water shot all over the laundry room... yep... saved the day! He took my frantic call, guided me to the water shut off valve for the house, and showed up just an hour later to ensure I wasn't left waterless over the weekend. When I say he is my hero, I'm not lying. I've never had a service professional impress me like this man. Oh... did I mention that he even called the plumbing supply store ahead of time so that when I walked in CLUELESS looking for parts, I was greeted and shown to my items!? Yep. Beyond great service!!! Just a great human, too. Kind. Extremely knowledgeable. Efficient. Oh, and the price was great too. If you are looking for a plumber, look no more. Rant over... until next time. Sincerely, One HAPPY Customer.

Very fast and effectively diagnosed the issue and fixed it. Valued us a customer! Hands down will use again and recommend to others!!!

More like drop the ball. The 2 guys came out and were to busy flirting with my wife to try and do these job. The tracked black sludge water through my carpets broke a pipe didn't say a word then just left and said they couldn't fix it. Waiste of time and money. I guess anyone can be a plumber

They were on time. They were, also very neat & clean. We were very happy with a job well done. They also guarantee their work.

Thanks, Dennis

I cannot say enough about On the Ball! After two weeks of no hot water (due to the incompetency of the property management company), they made time in their very busy schedule to install a new water heater. They were professional, friendly, competent, and I would call them again in a heartbeat! The two gentlemen who completed the installation told me despite their very full schedule, they made the necessary arrangements to take care of me and expressed great concern over the length of time I had been without hot water. They totally made my day and I would call them again without hesitation.

We called to get someone out to look at the plumbing on a dishwasher as well we to replace 2 bathtub drains in a duplex. The person came and said they don’t repair dishwashers and left. After calling back was told they would come fix bathtub drains. A week later I get a bill for $185 telling me they lengthened and overflow screw in one of the tubs but both drains needed replaced. THATS WHAT I CALLED YOU FOR!! So frustrated! What a waste of time and money!

I had a horrible "water hammer" which is banging in the pipes. The first thing that impressed me was that we had a good conversation about how to rationally proceed to address the problem. Next, they were able to duplicate it which I wasn't able to do. We decided a pressure reducer was a good first step and if that didn't fix it, we could look at tearing out drywall to get to where the banging was located. What I really appreciated was that they spent the time to fit the reducer and a new valve into the existing area in the wall. They could have just said "sorry, we need to tear up some of your wall" because it was faster. So far no banging so hopefully the problem is solved. Terrific experience!

I have used On The Ball Plumbing on several homes and they are always professional, on time, very helpful with suggestions on how the better a situation if needed and they are reasonably priced. I will definitely use On The Ball again!!

Every time I call On the Ball I get the best customer service and the guarantee the job will be done right and in a timely manner. Hands down the best company to call for all of your plumbing needs.

Very quick in getting to our house for a water heater fix. Knew what it was on the phone and brought it with him. We are grateful ! Thank you!

Called them this morning, problem was fixed this afternoon. Our regular plumber put us out almost a week for a smelly bathroom problem in our restaurant.
Great job On the Ball Plumbing. Will definitely use again. Professional, courteous, and "on the ball"

I have called these guys several times on different properties "I'm a real estate broker" I always felt I received good service and most importantly fair price.

On the Ball does a great job on all of our plumbing issues we've had. Eric is very professional and knowledgeable. I would recommend OtB to anyone in the Magic Valley