- Waterville Valley
- Commercial Roofing
- Industrial Roofing
- Licensed & Insured
- Green Roof
- Gable Roof
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Recommended Reviews
This company came at a recommendation from family friends. Their website had a reward for them for recommending their services. This reward was never paid out by the company.
I contracted Norton to replace the roof on my home. They provided a boiler plate proposal that included a complete roofing system from Owen's Corning. There were six different Owen's Corning Products listed on the proposal. A number of the products were substituted for generic products provided by ABC Roofing Supplies. The ABC Logo was printed on the material being installed.
The initial meeting was very good, the owner had the right answer to all my inquires. None of that detail was included in the proposal. My biggest question being do the installers work for Norton. The answers was yes. In reality the install crew was subcontracted to Norton. A representative from Norton was onsite for very little of the time during the install. This might not have been a problem but the crew did not speak English. I could not communicate or ask questions, this became very frustrating. At one point the lead installer put his boss on his speaker phone so I could ask a question and a concern and translated to his installer. The second day when they ran out of Starter Shingles they resorted to the old standard of turning over a shingle to start the first row. At that point I wanted it finished, cleaned up and gone.
The finished product looked pretty good!
As time went on I started to have some issues, a bump in the roof, a leak by the bay window roof, lifting shingles along the shed roofs.
I reached out to Norton Exteriors, (then Norton Construction) and had difficulty getting a return call. The proposal states, "ALL MATERIAL AND LABOR is warrantied By Norton Construction LLC, and Owen's Corning for 50yrs and is transferable one time. Great if you actually can get a response.
I sent an email in December, 2022, included pictures of the bump in the roof and received no response. Followed up with another email January, 2023, again no response. Finally I got a response and Norton came to my home in September of 2023. He pulled the extra shingles from my cellar and put them outside. He took his small ladder to his van and left, I never heard from him again.
I cannot recommend this company and would advise to avoid doing business with them. You are not getting a good value, difficult to do business with, and do not stand behind their work.
Superb experience - from the professionalism to the timeliness of the project, which consisted of siding, windows, gutters and roofing. The crew was great and cleaned up when things were complete. Shane kept me informed with updates along the way. I am elated with the results!
The crew did a lovely job, the only issue I had with them was one of the guys decided to take a pee under our swing set where neighbors, and myself, could see. Otherwise, the roof and siding both look beautiful.
- Waterville Valley
- Commercial Roofing
- Industrial Roofing
- Licensed & Insured
- Green Roof
- Gable Roof