Northeast Home & Energy

Showed up on time and was completed on time. Bernie the installer did one great job. Left the place very clean.

Richard and his installers did a great job from design to permits to install with our 2nd floor egress window.

This is long overdue but honestly my health took a turn for the worst and was deathly ill for a long time.
In my 63 yrs Northeast Energy, Mr Prunier, his son, the staff and crew are one of the most Honest, sincere and professional companies I've ever dealt with and highly recommend them.
Thank you again!!
Shawn Gleason

I called Northeast home and energy after reading all the great reviews. Mike G was very professional and easy to deal with, no high pressure sales tactics. Bernie the installer was great, prompt, professional and kept me posted during the installation process. My windows look great I am very happy with them. Would highly recommend.

⭐️⭐️⭐️⭐️⭐️
We couldn’t be more impressed with the experience we had working with John Prunier and Northeast Home&Energy. From start to finish, their attention to detail and commitment to quality craftsmanship were evident in every aspect of the project. We had a big siding project that was not exactly standard and included some carpentry and window instal. The team took the time to truly understand our vision and kept us informed every step of the way with clear and timely communication. They were always professional, punctual, and incredibly respectful of our home. At the end of each day, they left the workspace spotless, which was really appreciated as we have pets.
What stood out the most was their genuine goal to ensure we were completely satisfied. They went above and beyond to make sure everything was perfect, addressing even the smallest requests with care and precision. The end result exceeded our expectations, and we couldn’t be happier. We have gotten dozens of compliments already and we are so proud of how our home looks, it was a complete transformation.
If you’re looking for a home improvement business that combines skill, professionalism, and a customer-first attitude, look no further than Northeast. Highly recommend them!

John Prunier and Northeast Home & Energy delivered an exceptional roofing experience for my husband and me. We bought a home whose roof was starting to need attention so we called NEH&E to start the research process. From start to finish their team was informative, kind and sensitive to our budget.

We actually had fun looking at all the roofing choices for color and quality. Once we made our decisions the process moved very quickly. When John said that it could be done in under two days he wasn’t kidding!! They were basically done stripping the old roof and putting the new one on in the same day. The second day was just making sure that the cleanup was perfect. Crazy fast!!!

Thank you John and company for a fantastic experience. We would definitely recommend you to anyone looking for a new roof!!!!

Laura & Pierre

Northeast Home & Energy has exceeded my expectations at every turn!! From the management to customer service to the on site teams---everyone is professional and focused on providing the best experience. I've worked with John and his teams on three different projects now and I'm completely satisfied with all three!! Thanks Northeast Home& Energy for being consistently great at what you do!!

Hello, this is the third season with cleaning our gutters out, 2 times a year. The service they do is superior, completely professional. These guys get the job done no matter what, did the job twice in the rain.

I’ve had the pleasure of working with John and Northeast Home & Energy on multiple projects, and I can’t recommend them enough! John replaced the roof at my home and also fixed a leak on the roof at the building I work at. Both jobs were done with exceptional quality and professionalism. John is always polite, communicative, and goes the extra mile to ensure everything is done right.

They're simply the best and I’m always confident referring Northeast Home & Energy to others. If you need roofing or any other home energy services, they’re the company to trust!

Thanks again, John and team, for your excellent work!

Northeast home & energy worked on the roof of my rental and since then I have not had any issues with it. Their professionalism, quick response and follow up was impressive. John always always available and took care of all questions I had. I would highly recommend them.

The cost of their work wasn't the lowest but the owner and His son are exceptional people that You can definitely trust to stand behind their work. Character is very important to me and everyone we interacted with in Northeast Home & Energy
were honest sincere individuals. You'll be very satisfied with the job they do and just as importantly You'll have piece of mind dealing with this company.

My entire experience with NorthEast Home and Energy from start to finish, was excellent. Michael the project manager helped me through the process and was always available to answer any questions. The carpenters Matt and Bernie were excellent. There craftsmanship and details, amazing. I highly recommend this company.

I highly recommend Northeast Home & Energy. John was a pleasure to work with and took the time to answer all my questions. The crew was courteous and cleaned up each day. The job was completed on time with no hidden costs. The house looks great. i will definitely hire them for future work.

EDIT:
If your team had been upfront and willing to address this from the start, none of this would have escalated to this point. You guys went radio silence for weeks while I tried to figure this out. The fact that I had to go public just to get some kind of response is telling about how you treat your customers.

Regarding payment, I was told that Mass Save would cover the costs. If the job wasn’t properly invoiced, that sounds like another mistake your team has made. Please don’t try to spin this as an issue on my end. The work did happen, and y’all really tried to make me believe it didn’t. Instead of taking accountability, I was ignored and gaslit. Except I have proof, and I’m not dumb.
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We had a Mass Save assessment, and they sent Northeast to handle our insulation. Bill came over a total of four times. No complaints about Bill, he was great, thorough, and did a fantastic job. However, we were never given a certificate of completion and, at the time, we had no idea we needed one for Mass Save.

Fast forward to this year, I reached back out to Northeast to request this certificate. That’s when they had the audacity to tell me, "they never did the work"!

I have spent weeks calling in, I provided them with proof, I also offered to let them come back and inspect the work they did. But, despite all my best efforts to give them every opportunity to resolve this, their response is still the same: they never did any work for us.

Even with SOLID EVIDENCE, they refuse to acknowledge their own work. I have text messages with DATES of all our communication, and they are still completely gaslighting me trying to make it seem like their FOUR visits never even happened! I truly don't understand what they gain from lying about this... how does denying it possibly benefit them? It makes no sense at all to me.

Christina has been supposedly handling this issue, but trying to reach her is a joke. Every single time I call they tell me "Oh, she just stepped out for a few minutes, but she’ll call you back." She never does. I'm calling BS on her not being available, she is just avoiding my calls.

Do yourself a favor and think twice before choosing this company. It’s clear they don’t stand behind their work, or worse, they deny doing it at all.

To anyone already working with Northeast Home and Energy through Mass Save, make sure you DEMAND your Certificate of Completion IMMEDIATELY after they finish the work. Mass Save has been informed of this disaster, but this review is for potential customers to avoid the stress and frustration I’m going through right now.

Excellent, personable, thorough and locally owned. They beat out two other quotes and we are very accommodating.
I would highly recommend John and his team at Northeast Home & Energy.

Choosing Northeast Home & Energy to do some insulation work in both attic and crawlspace was an excellent decision. Meeting Bill and his team, as well as John Prunier was a pleasure. The process was smooth and flawless from start to finish.

Bill - head contractor on our project, extremely knowledgeable, super courteous, respectful, and seemed to genuinely enjoy his job. JA and Hector, thank you guys!

They fixed hatch that goes to the attic, as well as a small fix in my roof for free. Thank you!

I highly recommend them and they are indeed top-notch! It's been a pleasure to know you.
Thank you, Northeast Home & Energy!

Where to begin!
This was a great choice in getting my father’s roof replaced. Richard Prunier was pleasure to meet.
The contract was to the penny, no additional cost at completion of the job. The work was done all in one day! The whole process from start to finish was flawless.
Love the look of the roof, and it was put to the test the next day we had lots of rain!

I would recommend them! They are Top Notch!
Thank you Northeast Home & Energy!

From the time Mike arrived to quote on windows till the last window was installed, the process was nothing short of perfect. It is rare these days to find such a seamless and easy process when having to hire out Professionals. Mike was there every step of the way for us to make sure we were happy. Matt and his team did an absolutely perfect job, cleaned up everything after and were professional and easy. This a very high quality company. I would not hesitate twice about hiring Northeast Home and Energy! Thank you for an amazing job.

This company has been great to work with. They estimate and do the job in timely manner. The prices are more then fair.

Richard and the team at Northeast Home & Energy made the replacement of my roof fast and painless! From my initial email requesting a quote Richard was pleasant, informative and professional and guided me through the process. They kept me informed of the schedule for my job and my roof was completed on time. They kept a clean work site and left my property as they found it.

All in all, an amazing experience.

Northeast Home & Energy did a great job in evaluating the insulation and sealing in my home and in updating these as part of the Mass Save program. I highly recommend them. They were timely and performed their work with care. The team was very friendly and efficient.

We are so glad we had Northeast Home & Energy replace a gutter and downspout for us. An excellent job!

The company that did the original work provided no service at all when we reported a problem. Northeast Home & Energy replaced the problem section of gutter and the downspout. No question about service at all. We are thrilled with the quality work and the service. Highly recommend!

We purchased an older home which needed lots of care. I searched the BBB for 5 star reviews and found Northeast Home & Energy highly rated in capabilities that I needed which were roofing, siding, and insulation. I called for a quote and they promptly sent Mike G to meet with me at my house to go over details of what was needed. I also worked with multiple other companies at the same time, none of which would do all the work needed, and received multiple quotes for comparison. I found Northeast to be competitively priced and selected them to replace my roof, my siding, and to upgrade my attic and overall insulation. Their crews were very professional and worked hard to complete the jobs on time and clean up each day. Since my wife and I were at work an unable to be on hand during the work, we asked for a few adjustments (e.g., move doorbell location) after they were done and Northeast had no problem coming back to do several small things (not rework but changes) until we were happy. As an example, we recently installed a new back door which required us to reframe the doorway and cut through the aluminum wrapped around the door casing. I asked Haley from Northeast to please send someone to replace the damaged aluminum. I left for work one morning and came back to see that it had been completely redone. It was beautiful. This was our first home so we had to learn a few things along the way. Mike G and Haley partnered with us and worked with the crews to ensure that we were fully satisfied with the results. My wife and I could not be more pleased with our choice to go with Northeast for our new roof, siding, and insulation. I recommend them highly.

Very positive experience. Work was done fast and efficiently for a large old house, and I have even gotten compliments on the attic by teams here for other projects not related to insulation work.

I really enjoyed that I could schedule with Richard via texting rather than a phone call. I work non-traditional hours and it was a little thing that made my experience much more enjoyable. They were flexible with scheduling and worked to find a day that was best without me having to take PTO.

Bill was the head contractor on my project and he was knowledgeable about the work to be done, courteous, respectful and seemed to enjoy what he did and took the time to teach the newer members on his crew. I felt safe having 2 grown men in my house while I was alone. Listening to Bill and his crew banter back and forth while working also made me chuckle. Prior to doing any work Bill kept me well informed of what was happening and potential risks. The old thin walls were monitored for bulging/ bucking while being filled with insulation. I was asked about what colors for door kits I preferred and alerted that it wouldn't match existing frame and pieces of frame needed to be removed - with consent. And a few other things that were specific to my project. My house was kept clean and tidy - rugs protected by drop cloths, extreme caution around delicate wallpaper, and the whole area vacuumed up at the end of the project. Bill and his crew also made sure that future workers would be aware of the exposed beams under the insulation with well made signage and posts. Very impressed and have already recommended to my friends.

The Northeast crew did a nice job replacing my vents that exit thru the vinyl siding. They also fixed the sloppy work done by the original builder. I’m very happy with the results.

Great crew showed up on time had the job done and cleaned up nicely in one day highly recommend them

Very satisfied with their flexibility in changing work done on our home. Clean up was good, job came out good as well.

They were on time on both visits very polite and courteous, most of all they did an excellent job. They explain to me in detail what was going on .your company is fortunate to have such good employees.

Extremely please Customer Gerald Lovell

Bill and his team did an amazing job air sealing and insulating our attic. They are professional, thoughtful, and informative . Always respect my time and called to confirm before the arrival. Thank you !

Berney and Tom did an excellent job installing my Harvey replacement windows.Before my thermostat was on 69 to 70 and ran forever .Now it’s toasty warm at 66 degrees .Great job guys.

We had Northeast Home Energy come and do some work at the house. The Team that came was knowledgeable and professional, They answered any questions we had. They were on time and cleaned up everyday. We would highly recommend Northeast Home and Energy for your Home Improvements.

Casement Windows replaced — job well done! Matt arrived on time and worked quickly. He cleaned up his work area and removed all packaging and debris when he finished. Windows look great. This is my fourth project with Northeast Home. I’ve been a satisfied customer each time.

From start to finish, the crew that worked on our home were very communicative, thoughtful, timely, professional and knowledgeable.
They were able to get us an appointment earlier than anticipated- which we appreciated. The crew showed up on time, covered all areas with tarps, cleaned up after themselves and were very respectful of our home. The manager was able to do multiple tests (including carbon monoxide texting) on our home that made me feel even safer than when they walked in here. They even found a few things off (my house was flipped) that they fixed for me while they were in the attic. They told me about it, educated me about the problem and asked me if they could fix it (and how they were going to fix it).
At the end of their time in my home, they asked me to look at the work they did. And while I wasn’t looking, my dog ran out of my house- and they immediately ran out of the house got him to come back in safely.
My house is now warmer because of all the work they did and I know that they improved my house more than I could have asked for.

Bill and his team did a phenomenal job air sealing and insulating our attic. The team was knowledgeable, professional, and seemed to enjoy what they do. I'd recommend giving Northeast a shot on your next home project.

Northeast Home & Energy did amazing work when replacing our roof. They were professional and efficient. John worked with my wife and I throughout the entire process, his communication was excellent. His team went out of their way to make the renovation affordable every step of the way. I would highly recommend Northeast Home & Energy for any renovation project you may have.

They did a great job replacing my windows. They were very professional, and completed the job quickly and efficiently. I woud definitely recommend them.

We love our new roof! The Northeast Home & Energy crew did a great job. We have a small home, so it didn't even take all day. The cleanup was meticulous as well. Our project manager, Kyle, kept great communication from start to finish answering all our questions. We are very impressed with their care and professionalism, and pleased with the warranty too. Thanks so much!

Great and honest people from the salesman Mike to the installers Tom and Brad, if you want professional people who know what they are doing these are the people. Installers Tom and Brad did an amazing job, left the place "spotless ". They installed 27 windows in a 1845 Farmhouse in 2 days. I would highly recommend them. None better.

What a GREAT job!
Northeast Home & Energy is one outstanding company.

From our initial meeting with Michael G right through project completion. Our (very difficult) window and siding replacement project went off without a hitch. Michael G was very helpful throughout and never left a question unanswered.

Then Matt and his crew arrived. WOW! The professionalism and craftsmanship are unmatched. The attention to detail is unbelievable.
I can't say enough about these guys.
They are real professionals and they show it.

Our 100 year old house looks like a new house and is the talk of neighborhood.
I would recommend Northeast Home & Energy without question.

Thank you to everyone involved!
Ed

Randy, Pedro, and Bill completed our Mass Save insulation with attention to every small detail. They are friendly, thorough, and a pleasure to deal with along with Carrie in the office. I wouldn’t look any further.

In addition, I had Northeast come back and install our New Roof.
What more can I say other than you will not be disappointed.

Batting 2 for 2 doesn't get any better.

They did a great job updating my older home with insulation up to code. They also did air sealing which makes a ton of difference. I highly recommend this company.

I called because there was a small leak in my roof, and although I'm really handy, I don't know the first thing about roofing. Kyle came by right on time, and in about 5 minutes showed me exactly what the issue was. Seeing that it was small, he essentially told me I could handle it myself and save myself money. He even gave me a tube of caulk and wouldn't take money for it. He could have easily charged me a few hundred dollars to do it and I would not have questioned it.

This speaks to a level of integrity that is priceless. While it seems a small thing, it shows that Kyle, and therefore this company, does things the right away, or at least in a way that resonates with me. Kyle also told me that the roof, while in good shape, will probably need to be replaced in the next two or three years. When that comes, I know who we will be calling.

This crew was top notch. Everything was explained to me thoroughly and clearly beforehand. It was a super tough job in an extremely tight attic space but these guys went all out and made it happen. Several other crews from different companies actually turned the job down, but Bill and Jonathan and Tim and Pedro and everyone else who worked on this project were just amazing. 5/5 stars, would definitely trust them with any aspect of insulation needs again. I highly recommend.

Northeast replaced the roof of my house and I am very satisfied from the job they did. Really professional, good quality and excellent communication and support. It was great working with this company and I highly recommend them.

From working with Carrie on the booking to John following up throughout the process northeast home and energy did a fantastic job to get everything done!

I had Northeast energy come thru the MassSave program. They added insulation to different areas of our roof lines and sealed piping from our air conditioning system. The team was very professional. They explained their plans and shared pictures before and after their work. They were a pleasure to work with.

When gathering quotes for my roof replacement job, Kyle from Northeast was the only person who actually got on the roof to inspect the old roof's condition. It makes a lot of sense to have the person providing the quote get hands-on, I think.
After deciding to go with them, I felt like the price was fair, they were flexible and provided multiple options in the contract, the work was completed in one day, and the crew and office personnel were very easy to work with. Would definitely recommend Northeast H&E to others.

John and his staff provided a quick and fair estimate for my roof. Once agreed he scheduled it to my schedule, arrived on time and completed in one day without any issues. It looks beautiful and the quality of materials used is excellent. I would highly recommend John and Northeast Home & Energy!

Great partnership with outstanding results. I have had this company do multiple jobs for my home. All new roof, all new front doorway, reframe extra-large picture window. Every job has come beautiful and with quality.

I contacted Northeast Home & Energy a few weeks back after seeing one of their trucks to get a quote about re-doing my 23 year old roof. Michael G came out and took a look. Very clear in explaining what he thought we needed and breaking down what the how the price worked out and how their teams would work. Very nice and professional and was a pleasure working with him through the process. 10 days later their crew showed up and were down before the days was over. The final product looks amazing. I was thoroughly impressed with the crew and how they took care to move some fragile decorations and items out of the way so they would make sure they were not broken and put them back when they were done. Their cleanup job when they were done was excellent, all scrap was in the dumpster and all sharp materials are account for and cleaned up. Overall I am highly pleased with Michael G, the crews at Northeast, and the whole process. Would highly recommend.

We had insulation installed by Pedro and Bill. They were both so professional, friendly and thorough. They made a great team and we are so happy with their work!

Northeast Home & Energy insulated our attic through the Mass Save program. Randy, Pedro, and Billy were professional the entire time while on site. They explained the entire insulating and air seal process, covered all hard wood floors, and left no dust or debris behind. We were very impressed with their work.

Professional, knowledgeable and courteous service. Kyle did a great job in fixing our roof that had a small leak. Highly recommend!

We recently had our roof replaced for our office building. The entire process from our first inquiry to the last clean-up went flawlessly. Kudos to Michael G. for his responsiveness and for insuring everything ran so smoothly. This company did a great job, was on-time, clean and charged a fair price. Highly recommended.

I had Northeast Home and Energy come through MassSave to install insulation throughout the whole house. What an awesome experience! Scheduling was very easy and throughout the whole experience, everyone was very professional and provided amazing results. I would absolutely recommend to anyone looking to get work done!

Northeast did an amazing job insulating our attic. We had exposed pipes that were beginning to freeze and little insulation. They completely redid everything, worked with Mass Save, were incredibly responsive and did everything they could to fit us in the earliest possible. I am happy to say that our pipes have not frozen since they did the work and we've had some very cold nights! Thank you so much. We will definitely go to them for whatever work we can.

Randy & his crew did an amazing job installing my insulation in some very tight spaces. They were friendly, respectful of my time & property and a pleasure to deal with. I wouldn’t hesitate to recommend them to anyone.

This company was on time, professional, clean, and made sure to explain what they were doing. Their work is quality!

Great service never had an issue with them. Definitely a recommendation. They are quick, always on time or earlier for the appointments and gives full details on the work they are doing.

I’ve used them twice for repair projects and each time they’ve been professional, responsive and courteous. Will be using them again soon, which is really the biggest endorsement I can give.

Bill and his team were wonderful to work with. We didn't have any insulation because we got our attic remediated. They helped us by getting it insulated as quickly and safely as possible. Winter is a very hectic time to not have any insulation and for that we are really thankful. We appreciate all the help.

Bill was a blessing and the entire team was fantastic to work with. We started in a bad situation (attic mold) that only got worse (heater leaking CO), but they went above and beyond to be accommodating and get our house sealed and insulated in the middle of winter, coming back when they could squeeze us in, even coming in over the holidays to make progress. Northeast started out doing the right thing — something mold removal company should’ve checked — and caught a significant CO issue — and treated us like people and homeowners and not just another job/paycheck, keeping us safe and working to get us warm. Bill was meticulous and incredibly thorough, happy to answer any of our questions, and also just pleasant in demeanor to interact with. Would absolutely recommend them to anyone and everyone.

Professional window replacement job from NE Home and Energy! Very responsive, approachable with questions and warranty issues, and professional at what they do. Easy to work with for Mass save rebate process as well.

Northeast did a terrific job replacing our front door and roof. Very professional and excellent workmanship. John was great to work with and kept us well informed.

This review is LONG overdue.
Every day is a time to be grateful for all we have: family, friends and especially for good, caring people who Truly make a difference in our own lives as well as in other lives around us.
Mark Johnson, of M.A. Restoration, has always been our "go-to"-person for help to repair and update our home. When we asked Mark for a roofer-reference, he contacted John Prunier of Northeast Home and Energy (North Grafton) to help solve our problem after our former roofer "dropped the ball" by leaving us without hope of finishing a barely-begun roofing project. John came immediately to our aid. He coordinated the removal of our 22-year old roof by: taking care of the required town fee; stripping the old shingles off; repairing of all the leaks; removing old boards; and, by straightening a dip in the roof. Then he replaced the entire rooftop of our house and attached-garage by installing extremely high, A+-quality, GAF architectural shingles. John never left our side. He kept us updated every day via phone, email and often, he came in person to see if we had any questions or any other needs regarding the roof. He had to search everywhere in his vast network to find enough shingles that matched the partial shipment that the former roofer had left behind months before in our garage. After several days of searching, he found the exact color-match and number of extra shingles we needed in another state! John also contacted Mike, the owner of The Dumpster Diver, who gave us a dumpster to help complete the roofing project.
John Prunier is a caring, dynamic person who successfully and effortlessly coordinated every last detail of this roofing project to its completion. We now have the roof we needed two years ago thanks to this extraordinary man and his expertise. We recommend John Prunier without reservation for his integrity, extraordinary work ethic, coordinating skills, and whose extreme generosity brought a very bad situation to an outstanding and satisfying conclusion.

If you’re in the market for a roof you need to include these guys in your bids. Their team did a great job on the roof. When they tore the roof off they found some additional issues with the house and we’re still able to fix those and get the roof done in a day. Mike was a great rep to work with. Will definitely go back to them for the next projects on my house.

We had a great experience with Northeast after a botched job with a local contractor. Mike was responsive, friendly, and professional. The work was performed quickly and exactly as expected. The entire process was seamless and a real pleasure. Would highly recommend.

Northeast was a pleasure to work with. The salesman, Michael G, was available to us via email/phone, walked us through the process, and checked in on the job. The installation crew was extremely professional, on time, clean and the final job looks fantastic.

Later we had Northeast do our insulation work through the Masssave program. Again, great to work with. They walked us through the process, were professional, and always cleaned up after the work.

Update, we just had new basement windows installed by Northeast. They look fantastic, and the basement is warmer. Can't say enough about Northeast.

Edited 9-12-22 These people came to my home for an estimate on a roof. I told them I need a window as well. Was told an emailed estimate would be sent. NO RESPONSE. Called them asking what happened to my estimate. They said they will notify the man who came here. NO RESPONSE.