- 124 Rose Ln Suite 204, Frisco, TX 75036
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
About the Business
What people say about “New Texas Roofing”?
{
"summary": "Customer feedback is overwhelmingly positive regarding the services provided by New Texas Roofing. Many reviewers highlight the excellent communication and customer service, particularly praising Kevin's attentiveness and willingness to address their needs. The majority appreciate the professionalism and efficiency of the work, along with the thorough cleanup afterward. However, one negative review raises serious concerns about unresolved workmanship issues and lack of response from the company, which adds a note of caution to the overall sentiment.",
"liked": [
"Kevin and his team replaced the roof on my house. They provided a detailed estimate, worked quickly, provided clear communications, and cleaned up everything.",
"Service was excellent. The owner Kevin was very knowledgeable and attentive to my needs.",
"Kevin is the definition of customer service! He didn't JUST replace our 10-year-old roof - he dealt with adjusters, dealt with insurance, and has taken the deductible issue on as a personal mission to solve!",
"Kevin and his crew do an outstanding job on roof repair. They are professional, efficient, and take the time to explain everything they do.",
"I have always used NTR to repair my roof, and I couldn't be more pleased with their service."
],
"disliked": [
"Just a few months after the job was completed, I noticed some issues with the workmanship. I contacted Kevin in hopes of getting the matter resolved, but never came out to fix the issue.",
"Fast forward a year, and
Recommended Reviews
Kevin and his team replaced the roof on my house. They provided a detailed estimate, worked quickly, provided clear communications, and cleaned up everything. The house looks much better and is much safer now. I highly recommend New Texas Roofing! I won’t hesitate to call them if I need any other services in their area!
Service was excellent. The owner Kevin was very knowledgeable and attentive to my needs. I save a lot of money on my insurance due to the material they used on my house. Their work was so good, that I consider them my roofer for life.
Kevin is the definition of customer service! He didn't JUST replace our 10-year-old roof - he dealt with adjusters, dealt with insurance (multiple times), and has taken the deductible issue on as a personal mission to solve! Who does that anymore?? In addition, as a female who has never replaced a roof before, I admit to putting this whole process on hold longer than I should have. However, Kevin made it easy! He patiently explained the damage, repair process, time frame, ever changing insurance market, and searched for financial alternatives we could live with. He took my doubts and challenges professionally, not only responding and explaining (repeatedly) but also went the extra mile to help us find solutions. I will also add that I'm not the only happy customer as Kevin's company replaced multiple roofs in my neighborhood. I also want to say I really appreciate being heard by his crew. I was concerned our backyard fish pond would be damaged by falling debris. Imagine my surprise when, during the construction, I checked the pond, and they had it completely covered with plywood. Not just a tarp mind you! All fish survived! I could continue this praise, as it is deserved. Kevin and his crew will take care of you!
- 124 Rose Ln Suite 204, Frisco, TX 75036
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates