New Era Roofing & Restoration

I was referred by a friend to talk to New Era Roofing. Cody called me back and came out to inspect my roof for hail damage. Cody originally came out on a Sunday afternoon just to make it easy for my familys schedule. We soon decided to go with New Era to get our New roof. Cody and Niki are great. They kept me informed and let me know when the materials would be delivered and when the roof would be installed. The crew showed up on a Wednesday morning around 7:30 and were completely done when my wife got home around 7:00 that night. They did an amazing job on my roof and they cleaned up very good. I would recommend New Era to anyone looking for a roof. They go above and beyond and are always willing to help.

VERY UNPROFESSIONAL. I called them on Thursday morning and had to leave a voice message because nobody picked up. Called me back on Friday and set up an appointment for Tuesday morning. I waited the whole day and nobody showed up. I thought that maybe they are busy and even though they missed the appointment time they'll probably will show up later before the day end. I was wrong. I wasted my whole day. I am a very busy person who had to rearrange all of my schedule just for this appointment. I tried to be very understanding and call them the following day (had to once again leave a voice message) about my miss appointment and if they can call me back to reschedule another appointment. They never called me back! I don't know how good they are at what they do but I rather go to another company than deal with PEOPLE WHO HAVE LITTLE RESPECT FOR THEIR CUSTOMER. AT LEAST HAVE THE DECENCY TO CALL ME and let me know they were busy and couldn't make the appointment that day or the following day and I would have understood, especially when I left another voice message about my missed appointment. I WOULD NOT RECOMMEND this company to anyone. I am a person that value people/company who show respect and decency to their customer and this is not a company that demonstrate this! As for the one review before me who gave them five stars, any roofing company that see a customer's roof eligible to claim through insurance will do this. It's not just them.

Hired New Era to come out inspect my roof because of some water spots we noticed on our ceiling. They came out and actually found the problem to be hail damage related not to mention the roof was old. They suggested that I contact my insurance company and report the damages. Thanks to New Era my roof was replaced and the guys did an awesome job!