- 3300 Dallas Pkwy Suite 200, Plano, TX 75093
- Financing Available
- Free Estimates
- Warranties Offered
- Green Roof
- Asphalt Shingle Roof
About the Business
What people say about “MUS Roofing & General Contracting, INC.”?
```json
{
"summary": "Customer feedback on MUS Roofing is overwhelmingly negative, with multiple reviews citing significant issues with communication, delays, and a lack of accountability. Customers express concerns regarding unpaid workers and overall disorganization, leading to a lack of trust in the company's practices. While a few positive reviews highlight craftsmanship and effective communication, the serious complaints regarding ethical behavior overshadow these positives. Many customers strongly advise potential clients to look elsewhere for peace of mind and quality service.",
"liked": [
"They went above and beyond expectations to get the coverage approved and did professional work.",
"The crew arrived on time each day, worked diligently, and maintained a clean and organized job site.",
"Blake was very quick to respond, very attentive and completed the job in a timely manner.",
"MUS did an amazing job on our house. We've had numerous roofs replaced over the years and no compare to the service, quality and work as MUS does.",
"From the initial consultation to the final touches, their team demonstrated the utmost professionalism and skill."
],
"disliked": [
"This was one of the most stressful contractor experiences I’ve ever had.",
"I later found out they didn’t even pay some of the workers who completed the job. That's completely unacceptable.",
"They've ignored or delayed communication and still haven’t made things right.",
"Be very aware!!! Protect yourself, your home, and your insurance policy.",
"The whole
Recommended Reviews
This was one of the most stressful contractor experiences I’ve ever had. MUS Roofing might show up fast to get the job, but after that—it’s excuses, delays, and no accountability. The job was rushed, communication was terrible, and I later learned they didn’t even pay the people who worked on my property. That says everything.
Now I’m left wondering if corners were cut. If there’s an issue down the line, will they even answer the phone? Based on how they operate—probably not. If you care about peace of mind and long-term quality, look elsewhere.
Very disappointed in MUS Roofing. As a homeowner, I trusted them to handle my roof professionally. Not only were there delays and poor communication, but I later found out they didn’t even pay some of the workers who completed the job. That’s completely unacceptable.
If a company can’t take care of the people doing the work, how can I trust they’ll stand behind what they install on my home? The whole experience felt disorganized and shady. I would not recommend them to anyone looking for quality, integrity, or accountability.
Do not trust MUS Roofing. I completed work for them in good faith, and they have failed to pay me for services already rendered. Despite multiple follow-ups, they’ve ignored or delayed communication and still haven’t made things right. This kind of behavior is unethical and unprofessional. If this is how they treat the people who work for them, I’d be concerned about how they treat their customers too. Be warned.
- 3300 Dallas Pkwy Suite 200, Plano, TX 75093
- Financing Available
- Free Estimates
- Warranties Offered
- Green Roof
- Asphalt Shingle Roof