- 45-558 Kamehameha Hwy, Kaneohe, HI 96744
- Industrial Roofing
- Residential Roofing
- Warranties Offered
- Metal Roof
- Slate Roof
About the Business
What people say about “Murakami Roofing”?
Customer reviews for Murakami Roofing reflect a mixed sentiment. While many customers commend the company's efficient service, friendly staff, and quality workmanship, several negative experiences highlight issues with cleanliness and poor treatment of employees. Positive feedback emphasizes prompt responses to roofing emergencies and satisfactory repairs, with customers expressing gratitude for the care and professionalism demonstrated by the workers. However, significant complaints about debris left behind and unresolved issues suggest a need for improvement in communication and follow-up service.
What Users Like The Most
- The office woman was super friendly and arranged to have Chris come the next day to check for the problem.
- Murakami roofing charged me half of what Kapili roofing was going to charge me.
- I can't say enough great things about the high level of caring this company gives to their customers.
- The workers were friendly and seemed very knowledgeable and did a good job.
- Their craftsmanship was superb, and they weren't super rowdy or unprofessional.
What Users Like The Least
- Several customers called back after their projects were supposedly completed, still dealing with the same unresolved issues.
- The team that did our roof were slobs and littered their trash everywhere.
- I had to buy an industrial magnet to pick up hundreds of nails around my home.
- Customers expressed dissatisfaction with how they treat their own workers.
- I really don't see where the 'bad reputation' in this company is.
Recommended Reviews
Clinton may appear skilled in his craft, but looks can be deceiving. While working with his roofing company, I saw firsthand how several customers called back after their projects were supposedly completed, still dealing with the same unresolved issues.
What’s worse is how he treats his own workers. He refused to pay my final salary and declined my laptop repair reimbursement twice, even after he had initially approved it. That $400 was something I had planned to use for my pregnant wife’s medical needs.
If this is how he treats the people who contributed to growing his business, I wouldn’t trust him to honor commitments to his customers either. Be careful who you trust with your home, and your money.
I want to thank the workers of Murakami Roofing for such wonderful service. We were still under warranty and started to get a small leak. The office woman was super friendly and arranged to have Chris, a worker come the next day to check for the problem. Chris assessed the problem quickly and efficiently and explained what he would be doing to remedy the problem. Within an hour , the leak repaired with no charge. Such outstanding service is greatly appreciated. Mahalo Murakami Roofers.
Absolutely horrible. The team that did our roof were slobs. They took advantage of our hospitality by littering their lunch trash everywhere. I had to buy an industrial magnet to pick up hundreds of nails around my home.
And I look in my attic today to set rat bait only to find tons of debris from the roofing job. Pure trash Murakami. Would not recommend to my worst enemy. Terrible!
- 45-558 Kamehameha Hwy, Kaneohe, HI 96744
- Industrial Roofing
- Residential Roofing
- Warranties Offered
- Metal Roof
- Slate Roof
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, Murakami Roofing offers free written roof quotes and estimates.
2. Are warranties offered by the company?
Yes, Murakami Roofing provides a 5-year workmanship warranty and a manufacturer's warranty for materials, varying by type of roof material selected.
3. Does the company offer senior discounts?
No information found regarding senior discounts.
4. How is the company overall rated?
Murakami Roofing has a 4.3-star rating based on 12 reviews.
1. What services does the company offer?
Murakami Roofing offers a range of services including roof installation, repair, maintenance, gutter installation and cleaning, flat roofing, attic inspection, and more.
2. Are there any services the company does not offer?
No information found regarding services not offered.
3. Does the company offer emergency services?
No information found regarding emergency services.
4. Does the company offer eco-friendly accreditations?
No specific information found regarding eco-friendly accreditations.