Logo of Mr. Home

Mr. Home

  • 6 Dumaine St, Wilbraham, MA 01095
  • Commercial Roofing
  • Financing Available
  • Warranties Offered
  • Metal Roof
  • TPO Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

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What people say about “Mr. Home”?

There are not enough reviews yet to form a clear opinion about Mr. Home

Recommended Reviews

Overall Company Rating
Average 2.6
Out of 24 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
jennifer moser
May 1, 2024

If I could give 0 stars I would and I’m not one to review but Mr. Home is a complete scam!!! Had my cellar trenched in the fall with a new pump put in by them. Everything looked and sounded fine with the pump until about a month ago I went downstairs and heard it (pump) being very loud! It was rubbing up against the cement side wall and burning hot! Explained why my electric bill sky rocked that month and lucky didn’t catch fire! Called them to replace pump because now it has mileage on it and to me is no good. They came back to replace it as the owner said they would then never did. Put it back in place, came upstairs and tried to say it’s replaced and all set. Little do they know I marked it with a marker to see if they were telling me the truth. I said no you didn’t and I want a replacement.. the guy walked out on me! I’ve called several times the receptionist was helpful but no one ever called. I used a different phone number to call again they answered and said sorry the owner retired, your pump is fine and hung up on me!!!!! Horrible ppl! Don’t use this place!! Shame on me for not reading reviews ahead of time!!! Spent 5000$ for this job, and I’m very unhappy!!!!

Elizabeth Sweeney
Apr 28, 2024

I had my mold and basement water problems solved very quickly with outstanding results. Mold is gone !!!!!! I have not had any water since than !!!!!!

Dawn Evans
Feb 10, 2024

Initially hired Mr. Home to stop leaks in my foundation. Then was informed about some other work needed and hired Mr. Home to do it all. I had the basement re-pointed, the back corner of the foundation was also “fixed” and chimneys were re-pointed. Everything was ok when they left. First rain, no leaking. But about 3 months in, I itch melting snow and rain, back corner of basement leaked just like it did before being repaired. And this is the primary reason I called in the first place! The solution was for them to dig down ONE FOOT on the outside of the corner of the house and apply plastic, replace dirt and replace the existing tar that was Jack-hammered up by them. They replaced the tar with cement. So now it’s half tar and half cement and has a new seam that also invites water into it.
I tried for months to get someone back to look at it. Bill came once and told me to “keep an eye on it”. Eventually, while working at my neighbors, someone other than Bill came by to look at it. He told me they needed to get me a sump pump in the cellar. Don’t need that!! I have a floor drain! Need the water to stop coming in the walls. I finally gave up and fixed it myself. Took many products, money and time. The problem was that they never patched the areas that were difficult to get to and that’s where it leaks! That part of the job was $1200… I’ll never get that back and I’ll never hire them again. I wish I had read reviews before I called. I now wonder if all that I really needed was a curtain drain to draw the water away from the foundation instead of towards it. And/or a gutter on that side of the house.
I trust people a little less every time things like this happen. But I can do lots of things by myself now. And will as long as I can.
If you know what you need and can communicate it to Bill, you might be safe. But if you’re trusting them to tell you what you need, don’t hire them. You’ll never get them to come back and fix it if it goes wrong. That’s maddening!! Such a colossal waste of time trying. Too aggravating.
The chimneys that were re-pointed had so much sediment and cement fragments and dust left in the chimney that vents the furnace that when I had my furnace repaired recently they had to remove a ton of debris to get it to vent properly (CO leak) First one I’ve ever had.
This job was done 2 years ago. I’m still dealing with the last of the leaking. Had to crawl under the oil tank and behind a tiny work bench (there was a huge hole in the foundation there). And most leaking came from the areas where the wall met the floor. The cement floor.
Basically, all of the places that water came in prior to the work being done still leaked after it was done. Only worse.
I did appreciate the receptionist. She was very patient and tried to help.
The photos are from the first time the leaking happened after repairs. It got consistently worse until it was like a stream running over the floor in several areas. Pooled in front of the oil tank, ran under washer and dryer,
I fixed most of it with mortar patch. Holes filled with ceramic pieces and mortar. Then patched.
Fun times!

L Newton
Aug 8, 2023

"Mr. Home" himself and his dog actually came out to give the estimate! With the historic rains we ended up with a wet basement to fix and had masonry work done. The large crew that did the work were amazing and knew what they were doing. The price was fair and the work professional.

Wendy Wargo
Jul 13, 2023

2011 They installed pipes for my whole basement for a sub pump. They were amazing!! Here we are 12yrs later and still amazing!! Thank you

Rob Moss
May 7, 2022

great experience with Mr Home. We needed a sump pump and drain installed in our poured concrete basement. The estimate was explained clearly, the job started and proceeded on schedule. Everyone from the crew was great! Very respectful and did amazing work, plus everyone was very dog friendly and approved :)

Ruth Trujillo
Mar 6, 2022

Hired Mr. Home to repoint our chimney and to do the sidings of our 4 dormers. They did a great job. Mr. Home came to do the estimate and he was respectfull, prompt and gave us the needed time to answer all our questions. When They came to do the job they did it in a timely manner and left a clean area. We are thinking of will hirethem again!

David
Oct 8, 2021

DO NOT USE THIS COMPANY. Where do I even begin with this. This is quite possible the worst experience that I have ever had with a company. I contracted Mr. Home to do some mold removal, remove old insulation, and install vents. While attempting to do these things they destroyed my bathroom ceiling, ventilation system, and bedroom ceiling. They tried to pull a fast one and just spray the mold (with stuff that was not meant for wood) and leave all the concentrations on the far ends of the attic where they were probably hoping I would not look. The jerk that came to look at the damages and job that was not done attempted to tell me that the mold was dead, and the wood was stained. This was not the case, I had Servpro come out and they tested the mold which was still alive, and they were able to scrub it all off (highly recommend Servpro). Their attempted "fix" of my bedroom ceiling that they ruined was to drive screws into an old piece of lumber that they found in the attic and slap a coat of paint on it. They did not even bother to sand it. They also destroyed my drop ceiling and left me with 4 ruined ceiling tiles. This cost me $200 to get fixed. I have attached pictures that I took after they left and said they were done. DO NOT USE THIS COMPANY. I will also be filing a complaint with the BBB. 1 star is too much.

Yolanda Hernandez-Madsen
Aug 15, 2021

"They aim to please and have a wide variety of talent among workers." I wrote that 3+ years ago. This time around things just didn't turn out as promised. The owner did try. Just make sure your contract is carefully detailed. And have a common understanding of what "finished" entails. I wont be using them again.

Jennifer Babineau
Jul 12, 2021

The initial quote and conversation was great! We were very positive. We got a bulk head put in. The they gentlemen working one the project cut a pipe he shouldn't have. They ended up "fixing it". Then they never let the cement set on the cinder blocks before they started throwing dirt back over. We woke up on Christmas morning with huge flooded basement. They told us that it was just the way out gutters were draining they put a pipe pushing the water away. Still to this day we have been having floods and are always having to clean up messes. I am very aggravated by the work they did.

jubjub0527
Jun 29, 2021

They did good enough work but once they had my money they wouldn't bother answering my questions or emails. When I pressed for an answer, what I got was the email equivalent of shrugging shoulders and going "I don't know, it depends."

I wouldn't recommend them based on this alone. All I was asking was if there was a way to pop out the inner window in order to accommodate a window unit.

Javier Vazquez
Nov 13, 2020

Paid Bill Sweeney the owner to remove mold from from my attic... a little time later I have the attic tested and come to find out that the mold is still active in the attic.... after doing some research I notice that the mold was never remediated... in fact I found out that the product he used to quote on quote remove the mold is meant for non porous surfaces... he used this product on wood.... once I find all this out I go ahead and call him to have him address the mold... on the first call he hears me out and tells me that he can’t speak because he was driving to Rhode Island! After not hearing from him I call him the next day and he tells me he’s in South Carolina in a meeting and hangs up.... I continue to call him every day for a week and I have no luck... I drive to his office on a Friday and I find him there along with another upset customer who he was avoiding... after ignoring the door for a few minutes he answers.. he spent a little over a minute yelling and threatening with calling the police.... after that I went on and left... I will deal with him in court.... so anyone thinking of using this guy for anything please think twice.... STAY AWAY

Christina Sackett
Jan 10, 2019

I was very satisfied with this service. My basement is very prone to mold growth and dampness. The workmen cleaned the area almost to “sparkling”, so clean with items carefully placed and well cared for. The workmen were pleasant, polite, helpful, careful and professional. I would call again if needed.

Joe Ronca
Nov 4, 2018

Extremely pleased with the service provided. Mr. Home showed up on time, did exactly what he quoted me, and fixed my basement water problem. His work crew was very professional and courteous. I have remodeled and built a few homes over my lifetime, and his price was very reasonable.

Jason Weaver
Mar 21, 2018

I had 2 areas of my home treated for mold on the first floor and 2nd floor of my rental unit on 3/19/18 and 3/20/18. Their crew removed and disposed of several ceiling tiles on the 1st floor (cost of tiles approx. $15.00) and treated the infected areas. They were there for 40 minutes - Cost $1,190.00. The 2nd floor involved a little more work, they removed a section of drywall, treated that and repaired the drywall that was removed. Total time spent in that unit - 2 1/2 hours (1:30 on day 1 and 1 hour following day. Cost was actually less $675.00. So for less than 3.5 hours of work, it ran me about $2000.00. Customer service was less than stellar and total lack of miscommunication. My mistake was accepting proposal/agreement without understanding the minimum amount of work that needed to be done and by not getting any sort of warrantee or guarantee of their work. Would not recommend.

Less

Max Chester
Jan 25, 2018

Mr. Home came to my home to give me a quote to waterproof my basement. He basically walked in arrogantly and "told" me what I needed. He never asked what I wanted. Every fiber in my body told me that I was dealing with a jerk. He was a "mansplainer". Then I read these reviews and boy am I glad I did. I got the work done for more than what Mr. Home quoted but am glad to do it because I think I saved myself a huge headache. I've gone with low quotes before and was always, always disappointed. But even more than disappointed. I think I dodged a bullet here. Better to go with a reputable outfit than go with the lowest quote. Shop around and do your homework.

will larese
Aug 19, 2017

Masters of the bait and switch. They tell you they're installing a Gibson bulkhead door and quote you a price. Once the crew is there they say the door won't fit so they have to get a different one. A simple measurement in the beginning would have avoided this. The second door they bring is a less quality door but they charge the same price. I questioned them on it and was told the Bilco door was the same price. I did some research and those doors are at least $150 cheaper. Contacted them several times about it but no response. BIG mistake to hire them.

Jane Robitaille
Aug 18, 2017

Needed several outside jobs done. Very sloppy, unprofessional work. No job was done correctly, and things had to be pointed out to the workers so they could be corrected. They did no clean up to speak of and left us with cement splattered on the front door and siding, and a white hand print on a black mailbox. One repair job was not done as requested, a different worker said he would tell owner so the other one could come back. The owner never came to the job site during or after to check on the work, and we have never heard from the company about coming back to do that one job correctly. Luckily we held off paying that portion. Would NEVER use them again. Very nice crew but very poor, sloppy work.

Donna laviolette
Apr 6, 2017

There was a lot of water damage on the ceiling of one of my rooms. I paid to have them replace it. They did half the job and then never came back. I tried to get a hold of them many times. Left many messages with receptionists and it never got done. Company is run by losers. I cant believe they are still in business. I had to hire someone else to finish the job. If you want your money stolen, definitely give them a call.

Nicole Anderson
Oct 21, 2016

We had mold on the ceiling of our garage. Mike and Mike did an AMAZING job!!! Could not be more happy. Job was thorough and they explained everything they were doing during the mold removal process which made me feel comfortable and safe. They gave me reasons of why the mold possibly got there and how we can avoid it in the future. Definitely recommend their services to anyone who has questions about their mold!

B Kay
Aug 4, 2016

I have never used this man's service. I will never use this man's service. His ad is OFFENSIVE. How dare you, Mr. Home, do a commercial where you put a woman in the position of being a "Bimbo"? Are you kidding me? You, Sir, need to pull your ad. It is an insult to women. Grow up.

Aaron Blair
Jul 22, 2015

I"m writing this review on behalf of my Grandparents. As a concerned relative with a remodeling background please do not choose this business and note the following.

a. Customer Service is poor (If you don't like the work performed and or if they're crews did an "awful job" they are unwilling to work with you. "Or correct mistakes they made"

b. Prep work prior to painting was also horrible, no sanding or scraping or regard for cleanliness.

c. Flooring installed was damaged and they went over an old floor. Lets put this into perspective, if you're a seasoned professional you're not gonna go over the floor you're replacing. You will remove the old and lay new material down to support the new.

d. I'm going to list customer service again because this business does not value their customers. If you've had a good experience, great .. and you're probably the only one and probably have no clue as to what a quality job is.

e. To the owner, be thankful nobody is pursuing legal actions. As a grandson .. I would be more than happy to devote my time and finances to hire a lawyer.

Aaron Jablonski
Mar 21, 2015

I was trying to get a quote to fix a few termite damaged beams in a basement, after arriving 40 minuets late and forgetting the half hour call ahead, he then quoted me a price for replacing the basement windows, pouring concrete, an acid wash, and didn't give a quote for the beams. His quote was useless.

Brian Tierney
Mar 11, 2013

Mr. Home installed a French drain and sump pump at our house, for the previous home owners. The installers were inept enough to put the pump DIRECTLY in front of the electrical panel, so close that you couldn't open the door on the breaker box. Mr Home was asked to move this before purchase of the house as a contingency, they re routed it 3" to the left of the panel, as if this was sufficient clearance. Recently the PVC came loose (because they didn't glue the joint!) and sprayed water all over the electrical panel. Obvuiosly this company has no understanding of how water and electricity interact, and still didn't correct such a major flaw when called back. Don't believe the ads, these guys are hacks.

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  • 6 Dumaine St, Wilbraham, MA 01095
  • Commercial Roofing
  • Financing Available
  • Warranties Offered
  • Metal Roof
  • TPO Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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