- 3250 W Liberty Rd, Ann Arbor, MI 48103
- Industrial Roofing
- 24/7 Emergency Repairs
- Warranties Offered
- Slate Roof
- Green Roof
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What people say about “Meadowlark Design+Build”?
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We built with Meadowlark about 7 years ago and they continue to back their work. We constantly get comments on the quality of our home’s finishes. We’ve had a couple of little issues in the last couple of years and reached out to Meadowlark to find a contractor, but they stepped in and quickly resolved the issue themselves! Melissa and her team have gone above and beyond on warranty support!
I can't speak to project quality because we didn't make it passed working with our project manager (not Tony as noted in other reviews). The initial assessment went well and the team seemed professional.
However, when trying to plan a project start date after an initial delay on our part, we were quoted dates anywhere from a few weeks to months out. This was fine, but then when we needed time to review the contract, we were contacted multiple times the following business day rushing us to sign because materials were arriving and the building planned to start the next day (two business days after the contract was sent and was not signed).
We never approved the project nor signed a contract, and were trying to be forced into it to fix whatever issues were occurring at Meadowlark.
As an aside, we'd originally asked if any discounts were available for our project, and told none were available which is perfectly fine.
We were suggested instead drop the project quality in multiple different areas if we wanted to reduce price which makes sense, but then after the situation above, Meadowlark was suddenly able to offer a notable discount on the last day only because of the mistakes above. Given that Meadowlark was clearly able to offer the discount, and that it would've addressed the issues we had been discussing, this just did not reflect well.
The build quality may be great, but we couldn't have any degree of confidence in customer service, or faith that Meadowlark would make any effort to solve problems that might arise.
The impression was Meadowlark was strictly interested in pushing us into a project and pulling as much money as possible without actually having to work with us, and regrettably we decided not to proceed due to the strange and inconsistent communication problems discussed above.
Edit: Per Melissa's response below, this situation appears to be a one-off and I don't believe this is reflective of Meadowlark as a whole. As with anything in life, sometimes things just don't go quite right, and Melissa did an excellent job following up and addressing this issue. I chose to defer my project for the time being, but when I do elect to proceed, I'm certainly comfortable with reaching out to Meadowlark again.
Meadowlark was great to work with. We had a concise and clear initial assessment of the roof/siding repair I needed done. They produced an accurate quote that was competitively priced via a transparent process. When the work was completed more quickly than estimated, they also adjusted the contract price to reflect the lower hours needed. They accidentally took the leftover lumber when they left but quickly made it right by replacing it so I could keep it. I would definitely work with them again.
- 3250 W Liberty Rd, Ann Arbor, MI 48103
- Industrial Roofing
- 24/7 Emergency Repairs
- Warranties Offered
- Slate Roof
- Green Roof